Can not download or install .exe files with IE or GC.

[Senad76]

Hi guys,
New here..Thanks for providing such a good place to get some help. I searched for a solution to my problem, but couldn't find it on the forum here, so I thought I would post a new thread and try to get some help.
A few days ago I started having issues with trying to download/install a program (Google Earth), as my previously installed version was playing up. I noticed that the download wouldn't complete, trying both ways, running a setup off the website nor saving .exe to my system.
It would ask me if I wanted to run or save, I would click one of those, then it would ask run or cancel and after clicking run again, the download box just dissapears and nothing happens.
I tried restoring my system to an earlier time, but noticed that it only has restore points running back a few days. When I click "show more restore points", nothing happens.
I scanned my system fully with a NAV which found 5 viruses, all of which were taken care of.
I tried playing with Internet Security settings, making sure all downloads were enabled, but I still get the same problem. CAn't download/install any applications.
In IE the download box just goes away without any msgs, but in Google Chrome I get a msg in the download box in the bottom left, which says "Virus scan failed".
Tried downloading without AV on, but doesn't help.
My laptop came with preinstalled OS, and I don't even have a disk to do a reinstall.
Can anyone suggest anything to try and solve this issue.
If you want me to provide any more details, please let me know.
Cheers

 

[VistaKing]

welcome to SevenForums

Download both of the programs below and save it to your flash drive on a computer that could download . Drag both of the apps to your desktop .

:ar: Pick one that goes with your Windows Bit version

32-bit Version OS :ar: Farbar Recovery Scan Tool

Right click on FRST.exe and choose

Or

64-Bit Version OS :ar: Farbar Recovery Scan Tool x64

Right click on FRST64.exe and choose

When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file
Please copy and paste both logs in your reply.(FRST.txt and Addition.txt)

:ar: Farbar Service Scanner
Click here :ar: Downloading Farbar Service Scanner to DOWNLOAD

Right click on FSS.exe and choose

Place a check next to the following options

• Internet Services
• Windows Firewall
• System Restore
• Security Center
• Windows Update
• Windows Defender

Press: Scan

   Note

All three text files FRST.txt , Addition.txt , and FSS.txt will be located inside your Desktop

 

[Senad76]

Hi VistaKing,
Thanks very mch. HAven't had time to check in here until now. Will download this as soon as I get a chance and will let you know how it goes.
Thanks very much again.

 

[Senad76]

Hi VistaKing,
I've done the above and here are the .txt files:
Let me know if you need anything else.
Cheers

 

[VistaKing]

Open notepad . Copy the highlighted text below and paste it inside notepad .


start
HKLM\...\Run: [] [x]
C:\Windows\System32\%APPDATA%
C:\Windows\Tasks\SA.DAT
C:\ProgramData\KGyGaAvL.sys
C:\$Recycle.Bin\S-1-5-21-1450249995-54866115-727744353-1000\$ac7d6a5e701aec31d210834a00dd2ae1
C:\$Recycle.Bin\S-1-5-18\$ac7d6a5e701aec31d210834a00dd2ae1
DeleteJunctionsIndirectory: C:\Program Files\Windows Defender
end

Save the file as fixlist.txt save it to the desktop where FRST.exe is .

Open FRST again and click on the Fix button .

Once done it will create a log called Fixlog.txt . Upload Fixlog.txt with your reply .

Once done the Fix . Merge the .reg Keyes below to your registry

Right click on the .reg files one at a time and click on Merge then click OK

:ar: iphlpsvc

:ar: SharedAccess

Restart the PC and rerun the FSS.exe tool and upload the file FSS.txt

   Tip

Delete the first FSS.txt before you run the FSS.exe

:ar: Run RogueKiller

RogueKiller for 32bit or RogueKiller for 64bit

• Click on one of the links above that goes with your Windows 7 bit versions
  
• Save to the Desktop.
  
• Close all windows and browsers
  
• Right click on
  
  and choose Run as Administrator
  
• Press: SCAN

provide the RKreport.txt (Mode: Scan) in your reply.

:ar: Run AdwCleaner

Click here AdwCleaner

• :ar: Click on Download Now button
  
• :ar: Save to the Desktop
  
• :ar: Right-click on AdwCleaner.exe and choose Run as administrator
  
• :ar: Click the Search button
  
• :ar: Upload the AdwCleaner[Sn].txt in your reply.

   Note

The log file is at C:\AdwCleaner[Sn].txt

:ar: Run Junkware Removal Tool

• Download the Junkware Removal Tool
  
• Save the file to the Desktop
  
• Right click on JRT.exe and choose
  
  
  
• Press any key to start the scan

Upload the log once completed the scan . JRT.txt

 

[Senad76]

Hi VK..
Thanks for your help. So, what am i trying to do with those processes?
Is it only to fix the Browser issues with the downloading, or is this gonna fix the restoration points issues as well?

Thanks again

P.S. It actually seems to have fixed the download issue. Downloaded successfully one programme.
Thanks very much VK.

 

[VistaKing]

Run

AdwCleaner again


:ar: Click on Delete and confirm the prompt.

:ar: Your computer will be rebooted automatically. A text file will open after the restart.
Upload the log : The log file is at C:\AdwCleaner[Sn].txt


When you get back into windows a log will pop up save the log on your desktop and run the program below

RUN http://screen317.spywareinfoforum.org/SecurityCheck.exe

Download Security Check

Place the file onto your desktop

Right-click the SecurityCheck choose

Press any key to continue

Once the scan is done . It will open up a text file copy and paste the text

Press Ctrl and A to select all of the text
Press Ctrl and C to copy the selected text
In your reply click on the message box and press Ctrl and V to paste

Upload the AdwCleaner log and paste the Security log .

 

[Senad76]

Run

AdwCleaner again


:ar: Click on Delete and confirm the prompt.

:ar: Your computer will be rebooted automatically. A text file will open after the restart.
Upload the log : The log file is at C:\AdwCleaner[Sn].txt


When you get back into windows a log will pop up save the log on your desktop and run the program below

RUN http://screen317.spywareinfoforum.org/SecurityCheck.exe

Download Security Check

Place the file onto your desktop

Right-click the SecurityCheck choose

Press any key to continue

Once the scan is done . It will open up a text file copy and paste the text

Press Ctrl and A to select all of the text
Press Ctrl and C to copy the selected text
In your reply click on the message box and press Ctrl and V to paste

Upload the AdwCleaner log and paste the Security log .

Thanks VK.
The download problem seems to be solved. What can I expect from running the Adware cleaner again.
How did those logs look? Any further issues you can see?

Cheers

 

[Jacee]

What can I expect from running the Adware cleaner again

AdwCleaner found "unwanted" adware on your computer. You need to run it again and this time, click on the "Delete button.

When finished, please post the 2nd .text results

 

[VistaKing]

Senad76

Reason why I asked you to rerun AdwCleaner is to delete the items that it found in Search mode . The reason why I asked you to run Security Check is to see if you need any updated software like java , flash or adobe .

 

[Senad76]

Thank you guys. Here are the reports:

Results of screen317's Security Check version 0.99.67
Windows 7 Service Pack 1 x86 (UAC is disabled!)
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Java(TM) 6 Update 20
Java version out of Date!
Adobe Reader 9 Adobe Reader out of Date!
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 10%
````````````````````End of Log``````````````````````



Hope it's successful.

 

[VistaKing]

Update Java and Adobe Reader

• 32-bit OS : Java 7 Update 25

• Adobe Reader 11.0.03

 

[Senad76]

Thanks so much again VK and everyone else trying to help. My comp did run OK for a couple of days before I stopped using it for a couple of weeks. The downloading of .exe files was back on and the System Restore seemed to have started creating new restore points as normal. However, after having som eissues trying to open Microsoft Word I went to try and restore my system to an earlier date and it is not doing it again :banghead:. I tried running the Adware cleaner you put me onto, thinking I might have picked up some bugs again, but the Adware cleaner Icon just disappeared from its folder and I can't see it anymore. It's not even coming up for me when I try to download it from that link you gave me on the first page of this thread. Just goes to some page full of ads with a little AdWare icon which doesn't do anything when clicked on..Could you suggest anything for me to try and get this machine back on again..
Thank you very much again..

 

[VistaKing]

AdwCleaner

Click here AdwCleaner <==== Download Link

:ar: Click on Download Now button

:ar: Save to the Desktop

:ar: Right-click on AdwCleaner.exe and choose

:ar: Click on Delete and confirm the prompt.

:ar: Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt

 

[Senad76]

Thank you VK!!

 

[VistaKing]

Do you still have downloading issues ?

 

[Senad76]

Hi VK...NO I seem top be able to download .exe now. But I thought I might have picked up a bug as I couldn't open my Word, and then when trying to restore to an earlier point just after I did all the clean up you guided me through, I couldn't restore to any of the points. I had same issues before taking your steps and cleaning up..Restoration issues seems to have come back, so I thought I might try and run the cleaning processes again..

 

[VistaKing]

Ok . Might want to run a full scan with Malwarebytes and your installed antivirus software .

 

[Senad76]

Yep, tried that..no Joy..Tried restoring in Safe Mode, but no good again...Oh well, will have to keep looking for a solution. Found the way how to reinstall OS without the disk..Might have to try that,although I hate backing up and reinstalling all my Apps and files..

 

[VistaKing]

On

Hold down Control and click on ESET Online Scanner to open ESET OnlineScan in a new window
Click the

button
Check YES, I accept the Terms of Use.
Click the Start button.
Accept any security warnings from your browser.
Under scan settings, check "Scan Archives" and "Remove found threats"
Click Advanced settings and select the following:
° Scan potentially unwanted applications
° Scan for potentially unsafe applications
° Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click List Threats
Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Click the Back button.
Click the Finish button.
On

or

Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
Right click on

choose

on your desktop
Check YES, I accept the Terms of Use.
Click the Start button.
Accept any security warnings from your browser.
Under scan settings, check "Scan Archives" and "Remove found threats"
Click Advanced settings and select the following:
° Scan potentially unwanted applications
° Scan for potentially unsafe applications
° Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click List Threats
Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Click the Back button.
Click the Finish button.