Can only connect to the internet in Safe Mode

[Amishdj]

Hello,

I'm running a Dell Inspiron 1525 with Windows 7 32 bit and a few weeks ago this laptop ceased to connect to the internet outside of safe mode with networking. I have searched through numerous forums and found many people with similar problems but none of the solutions seemed to work for me. I'll list what I can remember trying to try and help with a solution.

-I have reset IE
-I have tried a clean boot
-I've scanned for malware and viruses in normal and safe mode, all clean

I also have a second laptop running windows 7 64 bit that connects just fine. The Dell that does not work detects the internet in normal mode but gives an error message saying "the device or resource won't accept the connection"

I really appreciate any help that anyone can give.

 

[FredeGail]

Hello Amisshdj & Welcome to SevenForums

What kind of software did you scan for Malware?
- I suggest Malwarebytes
Do you have any virtual private network (VPN) configured? (Programs like Log me in Hamachi, used to connect two (or more) computers while playing on Local Area Network (LAN), which it's actually ain't. It's just a regular network.)



Do you have any software that could block your connection?

Welcome again!
Best Regards,
FredeGail

 

[Amishdj]

Malwarebytes is what I have been using. And this computer has never had anything like a hamachi server.

 

[Amishdj]

My antivirus and firewall are also both shut off.

 

[FredeGail]

Are you running on cable or wireless?

Best Regards,
FredeGail

 

[Amishdj]

I cannot connect either way.

 

[brady]

What antivirus? yes, I know you said it was off... but AV never really turns off

 

[Amishdj]

Symantec, I would uninstall it but the uninstaller never seems to work

 

[brady]

Lets check 2 things:

1st: Your proxy settings in IE.
- IE/Tools/Options/Connections/LAN Settings Make sure the proxy server is blank and UNCHECKED.

2nd: We'll check your host file.
- C:\windows\system32\drivers\etc\hosts
(standard installation path)

 

[Amishdj]

The proxy server box was not checked and I found the "hosts" file but what am I doing with it?

 

[brady]

can you copy the contents of the hosts file into your next post?

 

[Amishdj]

Here you go

# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost
::1 localhost

 

[brady]

Do you have any google toolbars or any other toolbars on IE?

 

[Amishdj]

I did have a google toolbar but it was removed when I reset IE.

 

[brady]

it's a startup issue, can't tell what just yet.

Let's try this: type in to the run line: msconfig and hit enter.
You'll see a box popup with a few tabs on it. Select "Start Up" tab
Under this tab, you'll see all the applications/drivers and startup selections checked.
How many do you have checked in this tab? If possible, can you screen shot the startup tab and post it here?

 

[Amishdj]

Here is the startup tab. I wasn't sure how to put the picture in the post so it's just a word file.

 

[brady]

it's not letting me download that attachment, can you try to upload it again?

 

[MvdB]

i could download -see snip

I had no problem downloading. Maybe this will help:

 

[brady]

Could you expand the Command Column and post again please?

 

[MvdB]

And a question to Amishdj: just checking to be sure... have you ONLY tried to do something on internet with IE?
In other words, have you checked if non-IE programs, maybe a mailclient or Chrome or Firefox can access internet?