Solved Internet only works in safe mode, computer only connects to home Wi-Fi

ixfd64

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I have an Alienware X51 running Windows 7 Home Premium. For some reason, the computer is suddenly no longer able to connect to any network - wired or wireless - except in safe mode with networking enabled. Even in safe mode, the machine is only able to connect to my home Wi-Fi. Although Windows Network Diagnostics says the problem is with the router, no other computers are having this issue while my X51 isn't even able to connect to my iPhone's personal hotspot.

So far, I've tried the following steps:

  1. Booted to safe mode - only my home Wi-Fi works as noted above
  2. Restarted my router
  3. Ensured that there are no IP address conflicts
  4. Reset Winsock and the TCP/IP stack
  5. Disabled and enabled the network adapters
  6. Temporarily turned off the firewall
  7. Flushed the DNS cache
  8. Did a system restore
  9. Ran System File Checker

Anything else I could try?

I should mention that there was a power failure two days ago, but there were no problems immediately following the outage.
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Home Premium, 64-biti7-37708 GBGTX 555
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Alienware X51
OS
Windows 7 Home Premium, 64-bit
CPU
i7-3770
Memory
8 GB
Graphics Card(s)
GTX 555
Antivirus
Microsoft Security Essentials
Browser
Internet Explorer, Firefox
expired Norton or McAfee?
 

My Computer My Computer

At a glance

Win7 Home Premium x64Intel Core i7 Extreme 990X @ 3.47GHz x616GB DDR3NVidia GeForce GTX460
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Pavillion Elite HPE-590t
OS
Win7 Home Premium x64
CPU
Intel Core i7 Extreme 990X @ 3.47GHz x6
Motherboard
PEGATRON CORPORATION 2A86
Memory
16GB DDR3
Graphics Card(s)
NVidia GeForce GTX460
Monitor(s) Displays
Samsung SyncMaster 2443ewx
Screen Resolution
1920x1200
Hard Drives
160 GB SSD @ 2 TB 7200 Internal
750 GB HP, 2 TB WD, 2 TB Samsung External & 3 TB G-Tech firewire external
I'm not using either program. I have Microsoft Security Essentials.
 

My Computer My Computer

At a glance

Windows 7 Home Premium, 64-biti7-37708 GBGTX 555
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Alienware X51
OS
Windows 7 Home Premium, 64-bit
CPU
i7-3770
Memory
8 GB
Graphics Card(s)
GTX 555
Antivirus
Microsoft Security Essentials
Browser
Internet Explorer, Firefox
So a service or startup is giving the problem so first move disable all none ms things in msconfig
 

My Computer My Computer

At a glance

win 8 32 bit
Computer type
PC/Desktop
OS
win 8 32 bit
I've partially resolved the problem. I reset my wireless range extender, and now the Wi-Fi works most of the time. It still occasionally disconnects, but this is likely because the computer is located in a remote corner of my house.

However, the Ethernet still isn't working. I reset the network adapters, reinstalled the drivers and even tried a different switch. Is there a good way to check if an Ethernet adapter has gone bad?
 

My Computer My Computer

At a glance

Windows 7 Home Premium, 64-biti7-37708 GBGTX 555
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Alienware X51
OS
Windows 7 Home Premium, 64-bit
CPU
i7-3770
Memory
8 GB
Graphics Card(s)
GTX 555
Antivirus
Microsoft Security Essentials
Browser
Internet Explorer, Firefox
If you type from a cmd prompt


ipconfig/all


post results will give us a good idea
 

My Computer My Computer

At a glance

win 8 32 bit
Computer type
PC/Desktop
OS
win 8 32 bit
As crazy as this sounds, the problem went away on its own. I suspect the issue was with the service provider. From what I've heard, ISP problems can look like they're related to the router.
 

My Computer My Computer

At a glance

Windows 7 Home Premium, 64-biti7-37708 GBGTX 555
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Alienware X51
OS
Windows 7 Home Premium, 64-bit
CPU
i7-3770
Memory
8 GB
Graphics Card(s)
GTX 555
Antivirus
Microsoft Security Essentials
Browser
Internet Explorer, Firefox
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