Cannot boot to windows after using Malwarebytes

[B3astiie]

Hey everyone,

I ran malwarebytes on an Acer computer and after finding over 11, 000 infections and removing them it prompted me to restart. After the restart it will show the windows log then after a few seconds reboot again and go to the windows repair count down.

After the count down it scans to see if it can find problems and repair them or restore to a earlier time. It ask me if I would want to restore, I said no by accident. I tried it again and restarted but it will no longer ask to restore it, just says windows can not fix the problem.

Will someone help me please? I have tons of important documents on my computer.

 

[matts6887]

Do you have a windows 7 disc? If so try to do a a system restore using the windows disc. Restore it to a time before all these infections were found because that sounds like the last time the system was working properly.

 

[derekimo]

Hey everyone,

I ran malwarebytes on an Acer computer and after finding over 11, 000 infections and removing them it prompted me to restart. After the restart it will show the windows log then after a few seconds reboot again and go to the windows repair count down.

After the count down it scans to see if it can find problems and repair them or restore to a earlier time. It ask me if I would want to restore, I said no by accident. I tried it again and restarted but it will no longer ask to restore it, just says windows can not fix the problem.

Will someone help me please? I have tons of important documents on my computer.

If that 11,000 is not a false positive your OS was already wrecked and a clean install is your best option.

You can use something like this to get your documents though,

http://www.sevenforums.com/tutorial...ate-live-cd-dvd-usb-use-emergency-backup.html

 

[Golden]

Check this thread to see if you aren't suffering from one of Malwarebytes brainfarts again:
http://www.sevenforums.com/system-security/339358-malware-scan-turns-into-bad-situation.html

 

[derekimo]

Check this thread to see if you aren't suffering from one of Malwarebytes brainfarts again:
http://www.sevenforums.com/system-security/339358-malware-scan-turns-into-bad-situation.html

I thought that 11,000 sounded odd. They caused me to do a clean install last time they did that.

Way to go MBAM, they need to get their act together.

 

[ThrashZone]

I'm still wondering how long this goose egg of an update was allowed to live in the wild ?

Looks like an estimated 3 hours in the wild ?
https://forums.malwarebytes.org/ind...2014072609-entire-system32-quarantined/page-4

 

[AdvancedSetup]

@B3astiie

Please open a new topic on our site or with the Help Desk and we'll do our best to try and assist you with this.

Thank you

Malwarebytes.org

 

[gregrocker]

If you haven't gottenwhat you need by now, your best course is as stated to attempt using the WIn7 disk System Recovery Options or System Repair Disk to Startup Repair.

This should automate System Restore or System File Checker to either roll back to before the damage or repair it. If neither is obviously run, then run them from the System Recovery Options which has System Restore on its list and a Command Line to run SFC /SCANNOW Run in Command Prompt at Boot.

In addition everything possible that can be done is here for Troubleshooting Windows 7 Failure to Start leading up to if necessary rescuiing your files to run Recovery or do the superior Clean Reinstall - Factory OEM Windows 7.

If you do go to Malwarebytes site for help, please let us know exactly how it goes with links if possible. We are very concerned for the countless thousands of users we've referred to MBAM over the years and will see to it you are given the help that you need by whatever means necessary.

 

[AdvancedSetup]

Thanks @gregrocker we often do use links from this forum to refer users to as there is some great information here.

 

[Salamander]

This happened to me some days ago. Exactly the same.

First I downloaded the kaspersky rescue live cd to get rid of some serious virus that were in the system.

But, that did not solve the issue with the continuous reboot.

Then I downloaded an other live cd [this is not for free but I use a torrent to get it]. Is called "Wondeshare LiveBoot 2012 v 7.0.1" I used all the tools to replenish the files that make windows 7 to load. It did work but the system was a little weird because of the virus that attacked the system, so anyway I use dban to erase it all.

I hope this helps


Btw: if you just want to get your files, use a cd with ubuntu or linux. Use the option test without installing [I cant remember exactly how is labeled that option]. I made the big mistake to recover my files using the safe mode when I finally solved the reboot problem; this is why I'm here.

 

[AdvancedSetup]

One should be able to use robocopy from another system running the same version of Windows to the affected computer.
If you're having issues please contact our Help Desk or open a ticket on the forum and we'll do our best to assist you.

Thanks again

 

[B3astiie]

I am working with malwarebytes.org to fix this issue and if this doesn't work will try some of the other suggestions I've read here. Afterwards I will post a link to the solution. Thanks for everyone's help

 

[Salamander]

Excellent

 

[AdvancedSetup]

If possible one of these options would be the best choice to get the system running again.

How to Do a System Restore in Windows 7

How to Run a Startup Repair in Windows 7

The first choice would be best as we should not need to run further updates or fixes. The second method would hopefully get you working but then we'd need to run some other restore fixes to put things back the way they were.

 

[Jacee]

For some reason, I thought MBam made restore points when removing malware ... where and when did I loose the plot?

 

[B3astiie]

When I do a system restore it still takes me back to the repair windows screen.

 

[Layback Bear]

I have posted this on the Malwarebytes Forum. Hopefully the answers will help us here.
---------------------------


Posted Today, 11:03 PM
Just some questions I would like answered because I want to relay them to the
Seven Forum.
http://www.sevenforums.com/

1. Is Malwarebytes free and Premium safe to update?
2. What is the proper setting with quarantine?
3. Is it safe to scan with Malwarebytes free and Premium?
4. Has their been or is their going to be a update to solve this resent problem?

Thank you for your help.

Layback Bear

 

[MoxieMomma]

When I do a system restore it still takes me back to the repair windows screen.

Until AdvancedSetup returns:

If you are trying to recover from the 2014.07.26.09 database issue, please refer to this recent forum post by one of the MBAM Support Leads: https://forums.malwarebytes.org/ind...kemsed-mbam-finds-over-600-times/#entry858788

any others who have had the same incident occur, please create your own topic here in the forums or submit a helpdesk request, but kindly do not do both.

IMPORTANT: PLEASE DO NOT run the mbam-clean removal tool.

For one-on-one, free help in the forum, please start a new topic here: https://forums.malwarebytes.org/index.php?/forum/7-malware-removal-help/
OR
For one-on-one, free help via email at the help desk, please submit a ticket here: Malwarebytes | Malwarebytes Consumer Support

It would help if you could refer to the "2014.07.26.09 database" in your forum post or helpdesk ticket request.

Thank you,

 

[MoxieMomma]

I have posted this on the Malwarebytes Forum. Hopefully the answers will help us here.
---------------------------


Posted Today, 11:03 PM
Just some questions I would like answered because I want to relay them to the
Seven Forum.
http://www.sevenforums.com/

1. Is Malwarebytes free and Premium safe to update?
2. What is the proper setting with quarantine?
3. Is it safe to scan with Malwarebytes free and Premium?
4. Has their been or is their going to be a update to solve this resent problem?

Thank you for your help.

Layback Bear

Here is the link to the reply:
https://forums.malwarebytes.org/index.php?/topic/153846-just-two-questions/#entry859530

Thank you,

 

[Layback Bear]

They did answer my questions but they seemed to be more concerned about where I posted.

Their reply.

https://forums.malwarebytes.org/index.php?/topic/153846-just-two-questions/

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Posted Yesterday, 11:16 PM
1. Yes
2. Quarantining for scan should NOT be set to automatic for scanning. You should choose to quarantine something rather than doing it automatically.
3. Yes
4. I presume you are speaking about Saturday's incident without actually mentioning it by name. Default quarantining is being reviewed.

FYI...updating and scanning was safe on Saturday early evening (may even be late afternoon, depending on where you are). Bottom line is that it's handled. and was a very isolated incident.


I hope this is help for some. It helped me.