Cannot install Cisco AnyConnect-problem with Windows Installer package

[mathaggie]

I am trying to upgrade my VPN software to Cisco AnyConnect but I cannot get the software to install on my laptop. The installation process seems to make a fair amount of progress, but then it stops and says: "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

I had a older version of Cisco VPN that worked fine for at least five years. I only ran into problems when I tried to install the newer AnyConnect. I have access to versions 3.1 and 4.1 of AnyConnect, but neither will complete the installation. I uninstalled the prior VPN software and Norton Antivirus before attempting to install AnyConnect.

I have looked through many forums to try to solve this problem, but nothing has worked so far. I have discovered that my Windows Updates are not installing (they won't even download).

Any assistance you can provide would be greatly appreciated.

 

[torchwood]

Hi MathAggie,
can you run
sfc /scannow (note the space)

and KB947821
run the correct version 32 or 64 bit.

when completed REBOOT

then goto
C >> Windows >> logs >> CBS- from it please post the (top) cbs and SURT logs.

zip them please (not rar)


Roy

 

[mathaggie]

Bad news on a few fronts.

1.) KB947821 gets stuck when the screen says: "Searching for updates on this computer." I let it run for 12 hours and it never made it past this part of the process.

2.) Apparently I do not have access to CBS.log on my computer. I tried to open it and/or zip it and I was denied every time.

3.) I do not see a SURT log in that same directory.

I appreciate any additional insights you might have. I apologize if this has turned into a larger undertaking!

 

[torchwood]

Hi MathAggie,
these things are sent to try us!!.

Got a really OLD restore point or image, if so try it.

Lets try a SURT equivalent,

http://www.sysnative.com/niemiro/apps/SFCFix.exe

Roy

 

[mathaggie]

Unfortunately, my oldest restore point only went back a few weeks. However, I was able to run the SFC Fix program. Somewhat brief, but the complete log follows:



SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-03-27 10:23:10.601
Microsoft Windows 7 - x86
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-03-27 10:30:48.497
----------------------EOF-----------------------



THANKS!

 

[torchwood]

Hi MathAggie,
Well the ouput tells me that CBS and SURT would have come back clean.

What it doesn't explain is why you cant access/run them!.

Did you just uninstall using programs/features
Does AnyConnect have its own uninstaller
if so did you run it in Safe Mode, it does make a difference in some cases.
What is device Manager showing

Might be a case of radical surgery i suspect remnants.

Roy

 

[mathaggie]

I uninstalled the prior VPN using the Windows Uninstaller. I did not see a separate uninstaller for AnyConnect.

What am I looking for in the Device Manager? I poked around, but I did not see anything interesting.