Cannot install IE11. Error 9C59. Win7 Pro x64

[zack2491]

I've read through a ton of forums and blog posts on this error, but still cannot get it to install. Have tried Windows update, which results in the 9C59 error, as well as the offline installer, which fails and puts a useless troubleshooting shortcut on the desktop.

SFC completes fine, CheckSUR also completes without error.

My CBS folder is huge. Compressed it's 95MB. The CBS.log file is 140MB. This seems very large, probably not normal. Regardless, I've uploaded the zip to my Dropbox for now. Please let me know how I can shrink it to attach normally.

https://dl.dropboxusercontent.com/u/58786672/CBS.zip


Thanks in advance!

Zack

 

[zack2491]

Anyone?

 

[CountryBumkin]

Did you see this? 9c59 Error Code While Updating IE 11 | Microsoft Support

 

[zack2491]

Yeah, if it's on the first 3 pages of Google, I've probably tried it

I've completely uninstalled via command line all previous versions, even removed and readded IE8 from add/remove Windows Components.

 

[NoelDP]

Here's what appears to be causing the problem -

2015-06-16 22:30:12, Info                  CSI    00000459 Performing 1 operations; 1 are not lock/unlock and follow:
  Stage (1): flags: 8 app: [Microsoft-Windows-InternetExplorer-Deployment, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x2a44dd8
2015-06-16 22:30:13, Info                  CSI    0000045a Stage component failed, manifest does not match previously staged manifest for identity
2015-06-16 22:30:13, Error                 CSI    [EMAIL="0000045b@2015/6/17:02:30:13.016"]0000045b@2015/6/17:02:30:13.016[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_transact.cpp(1370): Error STATUS_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT originated in function CCSDirectTransaction::StageComponent expression: (null)
[gle=0x80004005]
2015-06-16 22:30:22, Error                 CSI    0000045c (F) STATUS_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT #7653263# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015001c]
2015-06-16 22:30:22, Error                 CSI    0000045d (F) HRESULT_FROM_WIN32(ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT) #7652639# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-InternetExplorer-Deployment, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [115]"Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428.Internet-Explorer-amd64", rah = (null), manpath = [188]"[URL="file://\\?\C:\Users\JZIMME~1\AppData\Local\Temp\60CD4BFD-B0BF-4382-B22F-CDC2EBDFA88B\amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_11.2.9600.16428_none_301e62752e193974.manifest"]\\?\C:\Users\JZIMME~1\AppData\Local\Temp\60CD4BFD-B0BF-4382-B22F-CDC2EBDFA88B\amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_11.2.9600.16428_none_301e62752e193974.manifest[/URL]", catpath = [173]"[URL="file://\\?\C:\Users\JZIMME~1\AppData\Local\Temp\60CD4BFD-B0BF-4382-B22F-CDC2EBDFA88B\Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428.cat"]\\?\C:\Users\JZIMME~1\AppData\Local\Temp\60CD4BFD-B0BF-4382-B22F-CDC2EBDFA88B\Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428.cat[/URL]", ed = 0, disp = 0)[gle=0x80073715]
2015-06-16 22:30:22, Info                  CBS    Failed to pin deployment while resolving Update: Internet-Explorer-amd64 from file: [URL="file://\\?\C:\Users\JZIMME~1\AppData\Local\Temp\60CD4BFD-B0BF-4382-B22F-CDC2EBDFA88B\amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_11.2.9600.16428_none_301e62752e193974.manifest"]\\?\C:\Users\JZIMME~1\AppData\Local\Temp\60CD4BFD-B0BF-4382-B22F-CDC2EBDFA88B\amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_11.2.9600.16428_none_301e62752e193974.manifest[/URL] [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]
2015-06-16 22:30:22, Info                  CBS    Failed to resolve item[0] in Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428, Update: Internet-Explorer-amd64 [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]
2015-06-16 22:30:22, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]
2015-06-16 22:30:22, Error                 CBS    Failed to resolve execution package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428 [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]
2015-06-16 22:30:22, Info                  CSI    [EMAIL="0000045e@2015/6/17:02:30:22.715"]0000045e@2015/6/17:02:30:22.715[/EMAIL] CSI Transaction @0x389320 destroyed
2015-06-16 22:30:22, Info                  CBS    Perf: Resolve chain complete.
2015-06-16 22:30:22, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]
2015-06-16 22:30:22, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]
2015-06-16 22:30:22, Info                  CBS    WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428, status: 0x80073715, failure source: Resolve, start state: Absent, target state: Installed, client id: DISM Package Manager Provider

...but there aren't any errors in either SFC or CheckSUR logs.

Please upload the following files... (if they exist!)

C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428.cat
C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428.mum

C:\Windows\winsxs\Manifests\Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428.cat
C:\Windows\winsxs\Manifests\Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428.mum

 

[zack2491]

They do not exist.

In "Packages", I have Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, but no 11.

Nothing close in Manifests.

 

[NoelDP]

This may simply be a corrupt SoftwareDistribution folder...

Openan Elevated Command Prompt

Runthe following commands



NET STOP WUAUSERV

REN C:\WINDOWS\SoftwareDistribution SDOLD

NET START WUAUSERV



reboot

thenwait 10 minutes, and open Windows Updates, and run a Check for Updates.



Installonly the oldest update found - and reboot once installed

thengo back to Windows updates and install the others. - if it fails to go in, post the new windowsupdate.log file.

 

[zack2491]

The only important update I have left is IE11.

Here's the log.

 

[NoelDP]

OK - please post the C:\Windows\IE11_main.log file - it should give us some closer ideas about the exact problem.

 

[zack2491]

Here ya go!

 

[NoelDP]

00:23.447: INFO:    Installing with the downloaded package. C:\windows\TEMP\IE187B5.tmp\IE11-neutral.Downloaded.cab
00:23.479: INFO:    Launched package installation: C:\windows\SysNative\dism.exe /online /add-package /packagepath:C:\windows\TEMP\IE187B5.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
01:25.208: INFO:    Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]

Have you tried using the standalone download?
https://www.microsoft.com/en-us/download/internet-explorer-11-for-windows-7-details.aspx

 

[zack2491]

Yes. It fails as well.

 

[NoelDP]

please post the latest IE11_main.log file... that one confuses me!

 

[zack2491]

Oh no! If you're confused I'm surely doomed.

 

[NoelDP]

...same problem ....

00:08.846: INFO:    Installing with the downloaded package. C:\windows\TEMP\IE1AC88.tmp\IE11-neutral.Downloaded.cab
00:08.861: INFO:    Launched package installation: C:\windows\SysNative\dism.exe /online /add-package /packagepath:C:\windows\TEMP\IE1AC88.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
00:48.844: INFO:    Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]

Gotta admit I have no real idea what's going on

I'll do some research and get back when I can!

 

[Layback Bear]

Is your Windows 7 Pro activated properly to Genuine?

At times it matters to get I.E. 11.

I really don't know why. It has happened to me on my last two Repair Installs. No I.E. 11 until I activated the system with I.E. set as default browser.

 

[zack2491]

Yeah, Windows is activated and shows genuine. Unfortunately I'm having to reload Windows on it as I type this, as the user needs IE11 for work and can't go any longer without it.

Thank you so much for all the help!

 

[NoelDP]

Good luck with it!