Solved Windows 7 32bit cannot install IE10 or IE11: Windows Update error 9C59

[a3p3g]

I am having an issue that it looks like many other have run into trying to upgrade from IE8/9 to 10 or 11. Other Windows Updates go through fine but anytime I try to install IE 10 or 11 via Windows Update or from the offline installer it fails with the error 9C59.

A little backstory on this in case it helps.... We have a VDI environment so this is on our gold image. Months back we updated IE8 to IE9 but found that we were having compatibility issues with an internal web app and had to downgrade back to IE8 (via uninstalling the IE9 installed update). It appears that I can still re-install IE9 but anything beyond that fails with the info above.

I've tried many of the suggestions out there such as reinstalling the readiness tool, resetting windows update agent, etc but no luck so far. The interesting thing that I found is if i start fresh with this update again (so i start with IE8) , the "turn windows features on / off" shows IE 8 as an option to toggle on/off. However after I try the IE11 install and it fails, i still have IE 8 installed but the "windows features on/ off" window shows IE11...so its almost like it ALMOST gets there and fails.

Either way, if theres any help someone could have for this I'd greatly appreciate it! i'm happy to try and scans / logs that might help

thank you

andrew

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

 

[a3p3g]

sorry about that! I have attached the cbs zipped folder here and just so its in the post as well the windows update error code i am getting is : 9C59

I am able to update every other Windows Update except IE10 and IE11. Let me know if theres any other info that I am forgetting and I'm happy to get them here. thank you for the help!

 

[NoelDP]

Interesting error from CheckSUR...

Summary:
Seconds executed: 1136
 No errors detected
(w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache

It's one I've never seen before.

There are also some nasty errors in the CBS.log...

2014-06-17 10:32:51, Info                  CSI    0000016c [SR] Beginning Verify and Repair transaction
2014-06-17 10:32:54, Error                 CSI    [EMAIL="0000016d@2014/6/17:15:32:54.583"]0000016d@2014/6/17:15:32:54.583[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\sil\fs_buffered.cpp(1005): Error STATUS_FILE_IS_A_DIRECTORY originated in function Windows::Rtl::SystemImplementation::CBufferedFileSystemProvider::SysReadFile expression: (null)
[gle=0x80004005]
2014-06-17 10:32:54, Error                 CSI    0000016e (F) STATUS_FILE_IS_A_DIRECTORY #3111595# from Windows::Rtl::SystemImplementation::CFile_IRtlFileTearoff::ReadFile(Flags = 3, Buffer = {l:0 ml:65536 b:}, Offset = 0, Disposition = 0)[gle=0xd00000ba]
2014-06-17 10:32:54, Error                 CSI    0000016f (F) STATUS_FILE_IS_A_DIRECTORY #3111584# from CFileInstaller::ValidateFileHashAgainstCDF(...)[gle=0xd00000ba]
2014-06-17 10:32:54, Error                 CSI    00000170 (F) STATUS_FILE_IS_A_DIRECTORY #3111566# from CFileInstaller::DoComponentOperation(...)[gle=0xd00000ba]
2014-06-17 10:32:54, Error                 CSI    00000171 (F) STATUS_FILE_IS_A_DIRECTORY #3111565# from PrimitiveInstaller::CCoordinator::RepairComponent(Component = Microsoft-Windows-SecureStartup-BootServicing-Utility, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral)[gle=0xd00000ba]

These are what is crashing the SFC scan.

It's only the second time I've seen this error in the past couple of weeks (and never previously!) - I managed to fix it last time, so I'll have a go again now.

Please open an Elevated Command Prompt, and run the following command


DIR C:\ /AL /S

Post the results.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[a3p3g]

awesome thank you for your help with this! i really appreciate it!

i've attached a document w/ the results for you. if you'd prefer them just copied directly into the body of this message let me know

 

[tom982]

I've only got about a minute to write this post so I'll keep this quick.

CheckSUR error is one you get for running the SURT in a VM (I think!)
SFC error is scarily similar to what ZeroAccess used to do: http://www.sevenforums.com/system-security/290614-sfc-warning.html

The fact it's on a security component makes alarm bells go off in my head, it may well be a new strain of ZA.

 

[a3p3g]

i'm not sure if it matters but the previous cbs upload was trying to install this as an application layer with our VDI system (unidesk/ citrix) and a citrix rep let me know that scannow doesnt quite work right in that setup.

I've now tried the same thing on my gold image, ran the readiness tool, and successfully ran a scannow (results said it found no integrity issues. However IE11 still fails with the same error. I'm attaching the updated cbs zip file here if you dont mind taking a look? I was able to install this fine on my 64 bit gold image so not sure what i'm missing here. any help would be awesome ! thank you!

 

[NoelDP]

CheckSUR and CBS logs are both clear - although the CheckSUR still has that error.

(Tom - I just ran CheckSUR in a VBox VM, with no similar error?)

There isn't any background data in the CBS log to see further back, as the log appears to have been archived out just before the SFC ran.

The 9c59 error seems often only to be curable by a repair install, and I suspect that it's the result of either egistry damage or interfering programs.

 

[a3p3g]

unfortunately a repair install is not possible in my situation as this is the gold image that all of our users desktops are created from as well as all of our application layers (meaning if I started over it would orphan all of my desktops and app layers as far as i know).

thank you for trying to help! any other possibilities to get past this ??

 

[NoelDP]

Tom's knowledge of the intricacies of WU is a lot deeper than mine - hopefully he'll come back to us soon! (if not, I'll email him off-forum)

 

[a3p3g]

Tom's knowledge of the intricacies of WU is a lot deeper than mine - hopefully he'll come back to us soon! (if not, I'll email him off-forum)

awesome thank you very much for taking the time to help again!

 

[tom982]

Here's the log from my Server 2008 VM Noel:

=================================
Checking System Update Readiness.
Binary Version 6.0.6002.23186
Package Version 24.0
2014-06-11 23:28

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 289
 No errors detected

Checking CoreOS key for repairing corruptions.
Winner version: 6.0.6001.18000.
Processor architecture: amd64.
Check key to be repaired: wcm://Microsoft-Windows-CoreOS?version=6.0.6001.18000&language=neutral&processorArchitecture=amd64&publicKeyToken=31bf3856ad364e35&versionScope=nonSxS&scope=allUsers\metadata\elements\ComputerName
Recreated value: @_type.
Recreated value: @dataOnly.
Recreated value: @default.
Recreated value: @description.
Recreated value: @displayName.
Recreated value: @handler.
Recreated value: @legacyName.
Recreated value: @legacyType.
Recreated value: @migrate.
Recreated value: @scope.
Recreated value: @xsd:type.
Check key to be repaired: wcm://Microsoft-Windows-CoreOS?version=6.0.6001.18000&language=neutral&processorArchitecture=wow64&publicKeyToken=31bf3856ad364e35&versionScope=nonSxS&scope=allUsers\metadata\elements\ComputerName
Recreated value: @_type.
Recreated value: @dataOnly.
Recreated value: @default.
Recreated value: @description.
Recreated value: @displayName.
Recreated value: @handler.
Recreated value: @legacyName.
Recreated value: @legacyType.
Recreated value: @migrate.
Recreated value: @scope.
Recreated value: @xsd:type.
(w)	Unable to get system disk properties	0x0000045D	IOCTL_STORAGE_QUERY_PROPERTY	Disk Cache

I'm running it in VMWare though, maybe VirtualBox isn't affected by this?

@a3p3g,

Can you boot into the recovery environment, and launch command prompt please: How to use the Windows 7 System Recovery Environment Command Prompt

When command prompt is launched, type in the following command and press enter:

DISM /image:C:\ /cleanup-image /revertpendingactions

Then reboot your computer, booting into Windows normally. Try to update and if it fails again, upload your new CBS log please!

SFCFix

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Double click on SFCFix.exe and follow the on screen instructions.
3. When it finishes, it'll open a log (which can also be found on your Desktop: SFCFix.txt). Post the contents of this into your next post.

Tom

 

[a3p3g]

thank you for chiming in on this! is this command able to run on other drives other than c:? the reason I ask is because like i mentioned we are in a VDI environment and it looks as though we are unable to boot into any kind of recovery environment w/ our gold image. one thing we ARE able to do is edit the gold image and mount that disk onto a normal virtual machine and that disk shows as a e: drive. would that help or am i out in left field here?

 

[a3p3g]

I mounted my gold image disk to an alternate VM (so that it showed up as an E: drive ) and ran the DISM command that you suggested (remember because i cannot boot this gold image into any kind of recovery environment.). the command said it was successful but after trying again i still fail w/ the same error. I have attached the updated cbs logs here for you to look at . Did you want me to run that sfxfix tool that you posted as well and upload those results too? I wanted to make sure i got you everything that you asked for

thank you again!

 

[a3p3g]

I wasnt sure if you wanted these results as well so i ran the sfcfix tool that you linked and it found 16 items and does not look like it fixed them but as you asked, i'm posting the log file that it generated for you. let me know if theres anything else I can get to help with this. I really need to figure out how to get around this if possible so i appreciate everyones help with this! thank you!

 

[NoelDP]

Thanks for the prod....

Can you do me a favour and run MGADiag - it may give us another angle on the problem, although it's designed for a completely different context...

we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

 

[a3p3g]

not a problem, here are the results:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****
Windows Product Key Hash: *******
Windows Product ID: 00392-918-5000002-85798
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {03B58432-5FAA-44DD-BC1A-7A4540F53DAD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{03B58432-5FAA-44DD-BC1A-7A4540F53DAD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85798</PID><PIDType>1</PIDType><SID>S-1-5-21-2544186737-3807310394-4280162554</SID><SYSTEM><Manufacturer>VMware, Inc.</Manufacturer><Model>VMware Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20130816000000.000000+000</Date></BIOS><HWID>57B83E07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00392-00170-918-500000-03-1033-7601.0000-1692013
Installation ID: 019282045400218924264500188891654295241971426700354623
Partial Product Key: HVTHH
License Status: Licensed
Volume activation expiration: 255180 minute(s) (177 day(s))
Remaining Windows rearm count: 1
Trusted time: 6/27/2014 10:45:46 AM

Key Management Service client information
Client Machine ID (CMID): d091b1d8-fca6-4680-864f-b0ccf4ff05bb
KMS machine name from DNS: sicert1.soc.int:1688
KMS machine extended PID: 55041-00206-271-100557-03-1033-7601.0000-0732014
Activation interval: 120 minutes
Renewal interval: 10080 minutes
KMS host caching is enabled

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAIAAQAAAAAAAQABAAEAeqgwAKQR5rcMXIrr/BRepechF8i6xQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL 440BX
SRAT VMWARE MEMPLUG
WAET VMWARE VMW WAET
HPET VMWARE VMW HPET
BOOT PTLTD $SBFTBL$
MCFG PTLTD $PCITBL$

 

[NoelDP]

Oh - scratch one bright idea
That's perfectly normal output. I was hoping to see a minor error in there that may have pointed at a driver problem, but nothing so easy!

 

[a3p3g]

Oh - scratch one bright idea
That's perfectly normal output. I was hoping to see a minor error in there that may have pointed at a driver problem, but nothing so easy!

no problem! was worth a shot!

 

[a3p3g]

i know there's many other similar posts similar to this one but would anyone else have any words of wisdom that I could try in my specific case? like i mentioned earlier, unfortunately a repair install is not possible in our situation . i'm happy to try any tests or gather any additional logs if it helps

thanks again