Cannot log into particular https site

[smegforbrains]

Hi,

I have been unable to log into a particular https site that I use for work. As I type in my name and password, I get "Internet Explorer cannot display the webpage".

I diagnosed the connections and looked for more information and there is nothing obvious that stands out.

I assumed it was an issue with Windows 7, so I created a Virtual PC to operate Windows XP and I am able to log in.

Any ideas? I would prefer to access this site through my host PC.

Thanks so much for your replies!

-Smegger

 

[Bare Foot Kid]

Hello smegforbrains, welcome to Seven Forums!



You are sure that there's no chance that the site in question could be down for some reason?

 

[FZ21Z]

Hi.

Which site is it?

 

[smegforbrains]

Bare Foot Kid,

I have accessed the site on a colleagues computer. I have accessed it via WindowsXP on my Virtual PC. The company hosting the site has assured me that they are 100% compatible with Windows 7 and IE 8.

Thanks!

 

[FZ21Z]

And the url of the site is what? By telling us you can have people from all over the World checking it, and if none of us can access it, then the site is probably down.

 

[brady]

Ok first thing I would try is placing that https://URLHERE into your trusted sites (IE)

I would then check the advanced options under IE8 to see which version of "SSL/TLS" are checked.

 

[smegforbrains]

FZ21Z - Thanks for your reply. I know the site is up. =)

BRADY - I added it to my trusted sites. Under Internet Options - Advanced - SSL 2.0 and SSL 3.0 are checked - TLS 1.0, TLS 1.1 and TLS 1.2 are checked.

 

[brady]

And now check your xp advanced settings in your Virtual XP machine and compare. I use SSL 3.0 and TSL 1.0 only.

 

[FZ21Z]

I know the site is up. =)

Oh, no point trying to help then if it's up and running fine.

 

[brady]

thought I would be proactive and tell you the next part in case the advanced settings didn't fix your issue. Disable your AntiVirus or Firewall and try again.

 

[smegforbrains]

brady - Thanks, SSL 2.0 and SSL 3.0 are checked, TLS 1.0 is not checked. This is the only TLS option.

 

[brady]

Ok, first ty SSL 3.0 and TLS 1.0 on your 7 box. The xp virtual box can be working due to a couple things. IE6 by default and different settings... AND I don't believe your virtual box inherits the antivirus or firewall software you may have running on your host. Can you disable those and try again?

 

[smegforbrains]

I tried disabling my anti virus and recieved the same "internet explorer cannot display the webpage"

 

[smegforbrains]

Update - I tried using Mozilla Fire Fox and initially I recieved a security warning that the sites identity could not be verified. I assume this could be causing an error with me viewing the website. Beyond adding this site to "trusted sites", what can I do to acknowledge and override the security certificate issue?

 

[FZ21Z]

Beyond adding this site to "trusted sites", what can I do to acknowledge and override the security certificate issue?

It might be an idea to tell us the url so others can see if they have issues, which might lead to someone helping you to resolve it.

 

[XboxOmac]

Beyond adding this site to "trusted sites", what can I do to acknowledge and override the security certificate issue?

It might be an idea to tell us the url so others can see if they have issues, which might lead to someone helping you to resolve it.

He said it's his work's website, so apparently, I think it only works on their local network if I assume.

 

[FZ21Z]

He said it's his work's website, so apparently, I think it only works on their local network if I assume.

So they might actually need to speak to the administrator then.

 

[brady]

If the warning is simply stating it's a non verified site or that there's a certificate error, just keep passing through it. Those "warnings" shouldn't be preventing you from accessing the site at all, it's just going to "recommend" you 'not' passing through.