Solved Cannot run ie10, cannot install ie9/11 (ie10 installed)

[chrisloup]

ok, I believe this is due to some bad windows update, but there isn't a list that i can locate to uninstall.

I've already tried force uninstall all remnants,

using:
---
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /upfname /norestart"

FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*10.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /upfname /norestart"


FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /upfname /norestart"
---



after a reboot, I will get IE8., then I am able to only install ie10. (I've already tried installing ie9/ie11 with the antivirus uninstalled with no effect)

in the windows update screen.
ie11 fails with 9c59,
ie9 fails with 3715


---
When I run IE10, it will load up, for a while (white completely devoid of any text/icons/menu) then close with no error message (even in eventlog) , I've tried reset to default settings/restore advanced settings from control panel\internet options\advanced tab.

KB2846071 does not appear to be installed.

 

[NoelDP]

The CBS log shows this problem...

2014-06-26 23:34:44, Info                  CSI    0000033b Couldn't find the hash of component: Microsoft-Windows-IE-HTMLRenderingMedia, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\f967e3adade5a1edc1e6d622347f3de0c670e610d5a708a65aa0059ef98a0455.cat".
2014-06-26 23:34:44, Error                 CSI    [EMAIL="0000033c@2014/6/26:15:34:44.100"]0000033c@2014/6/26:15:34:44.100[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2014-06-26 23:34:44, Error                 CSI    0000033d (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #6917973# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2014-06-26 23:34:44, Error                 CSI    0000033e (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #6917972# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2014-06-26 23:34:44, Error                 CSI    0000033f (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #6917971# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2014-06-26 23:34:44, Error                 CSI    00000340 (F) CRYPT_E_NOT_FOUND #6917651# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2014-06-26 23:34:44, Error                 CSI    00000341 (F) CRYPT_E_NOT_FOUND #6917116# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
2014-06-26 23:34:44, Error                 CSI    00000342 (F) CRYPT_E_NOT_FOUND #6917115# 948045 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
[gle=0x80092004]
2014-06-26 23:34:44, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]

The SFC and CheckSUR scans are both clear.


The IE11Main log shows the same error...

00:04.914: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE192BD.tmp\IE11-neutral.Downloaded.cab
00:04.914: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE192BD.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
00:22.730: INFO:    Process exit code 0x80092004 (-2146885628) [Cannot find object or property. ]
00:22.730: ERROR:   Neutral package installation failed (exit code = 0x80092004 (2148081668)).

Have you tried installing from the standalone IE11 installer?
Download Internet Explorer 11 - Microsoft Windows

 

[chrisloup]

ok. the weird thing here is that I already have a downloaded copy of the offline copy. my previous ie11 log was generated from that installation log, however, I followed your link and downloaded again and it installed.

D:\users\chrisloup\Downloads>fc /b "D:\users\chrisloup\Downloads\IE11-Windows6.1
-x64-en-us (1).exe" d:\download\IE11-Windows6.1-x64-en-us.exe
Comparing files D:\USERS\CHRISLOUP\DOWNLOADS\IE11-Windows6.1-x64-en-us (1).exe a
nd D:\download\IE11-WINDOWS6.1-X64-EN-US.EXE
FC: no differences encountered

00:05.086: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:05.086: INFO: Waiting for 0 language pack downloads.
00:05.086: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
00:05.102: INFO: No reboot logic message NrApiStart(0), lParam=0x00021010 returned 0x00000000.
00:05.476: INFO: No reboot logic message NrApiScan(1), lParam=0x00000000 returned 0x00000000.
00:07.956: INFO: No reboot logic message NrApiDecisionDialog(2), lParam=0x00000001 returned 0x00000000.
00:07.956: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:07.956: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE13100.tmp\IE11-neutral.Downloaded.cab
00:07.988: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE13100.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
01:47.547: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
01:47.547: INFO: Setting registry to check if Internet Explorer is the default browser on first run: SUCCESS.
01:47.547: INFO: Preparing to install Spelling_en.msu using C:\Windows\TEMP\IE13100.tmp\Spelling_en.msu
01:47.547: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE13100.tmp\Spelling_en\Windows6.3-KB2849696-x86.cab /quiet /norestart
02:00.012: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
02:00.012: INFO: Preparing to install Hyphenation_en.msu using C:\Windows\TEMP\IE13100.tmp\Hyphenation_en.msu
02:00.012: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE13100.tmp\Hyphenation_en\Windows6.3-KB2849697-x86.cab /quiet /norestart
02:12.242: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
02:12.242: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00000bc2 returned 0x00000000.
02:12.242: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
02:12.242: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
02:12.242: INFO: Verifying that the Internet Explorer Optional Component is enabled.
02:16.813: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
02:16.829: INFO: Setup exit code: 0x00000BC2 (3010) - Installation Succeeded. Reboot required.
02:17.032: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE13100.tmp
02:17.047: INFO: Unable to remove directory C:\Windows\TEMP\IE13100.tmp, marking for deletion on reboot.
02:17.047: INFO: Rebooting computer...
02:17.047: INFO: Released Internet Explorer Installer Mutex

however, ie 11 also experiencing the no loading like ie 10.

I then remembered reading an article about it and ran

regsvr32 "D:\Program Files\Internet Explorer\ieproxy.dll"

regsvr32 "D:\Program Files (x86)\Internet Explorer\ieproxy.dll"

only after the x86 version was registered did it work flawlessly.
(ie: my os drive and my default program files are different)

problem solved.

 

[NoelDP]

The change to the D: drive for the Program Files folder is the probable cause of your difficulties

Well done in finding the correct solution! Thanks for the detailed outcome.

Good luck.