Cannot run Windows Update and Receiving Non-Genuine Message

[Layback Bear]

Microsoft give a very exact and precise way of proper activation.
Window 7 doesn't need or want any 3rd party program messing with the activation.

At this point it doesn't matter that it indicates genuine. It's how Windows 7 got it's genuine indication.
Until it gets genuine the Microsoft method many things will not work properly.

Their are many hacks that make the install look genuine for a while but don't be fooled. Things will not work properly and that includes updates.

Once a proper install of Windows 7 is done with the proper Microsoft method of activation is completed and all updates are done let us know if you are still having any problems.

The amount of time spent already on this system you could of done a Clean Install and on you way to happy computing.

You asked if I had any idea. Well I have posted my idea and it's not going to change.

 

[riddlemeright]

Am I to take that to mean I will receive no more support here?

 

[Layback Bear]

You will get all the support you need once you have a proper activated Windows 7.
This is my opinion but you can wait for others if they care to jump in.

In my opinion you do not have a proper legal installation of Windows 7 as per my post # 57 so my help stops.

 

[riddlemeright]

That's fine, Ladyback. I appreciate your attention to this. i am regretful for install KMScipo, but would've done anything to fix the problems. My license is valid, though, and I will continue to troubleshoot and hope I can receive more guidance.

 

[Layback Bear]

Microsoft and Noel were unable to help you fix this install so I have no idea where to send you for further help.
Except the tutorial I posted to do a Clean Install.

 

[riddlemeright]

Noel - If you are still able to help, I'd be unbelievably grateful. If not, please let me know so that I can try to find someone else to help, although I am not too hopeful. Again, I am really stumped here and could use any possible assistance.

 

[NoelDP]

The problem with Activation Exploits such as this is that they can come with unwanted side-effects - perhaps as severe as viral rootkits - which can make troubleshooting extremely difficult and time-consuming.
Under normal circumstances I'd love to continue to help, but I've not been too well since Christmas , and am having difficulty concentrating on anything, let alone something as complex as this seems to be.
I think in fairness to you, that your best course of action is going to be at least a repair install of the OS, if not a reformat and reinstall.

 

[riddlemeright]

I'm so sorry you aren't feeling well, Noel. I know how hard that is. I am greatly appreciative for all that you have done.

 

[Layback Bear]

Noel had another brain storm even when sickly. It may or may not fix your problem but it doesn't cost anything to try.

Repair Install. Be advised you will need a proper COA key to complete the Repair Install.

Here is a tutorial by Brink:

http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[riddlemeright]

Great news! Ran repair of OS in the form of an in place upgrade. Let me officially reactivate and comes up as genuine! Updates are running!

 

[Layback Bear]

That is good news.
Once your updates are done could you post another log. The changes in the logs could give Noel some useful information for the future. Keep this thread open for a while because Noel might request some different logs.
Their are no books on how to trouble shoot such things so information gathered from threads can be very useful to experts like Noel.

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

 

[riddlemeright]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-THJ8V-M4RXV-6B96P
Windows Product Key Hash: +7EuobkrdJEAlopEYYa4/mYojGA=
Windows Product ID: 00371-OEM-9083233-11453
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {6A04109E-14EF-4DDB-AABB-AD445EA723BF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.141211-1742
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 101 Not Activated
Microsoft Office Home and Student 2007 - 101 Not Activated
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-395-80004005_672A8F41-254-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\SeaMonkey\seamonkey.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6A04109E-14EF-4DDB-AABB-AD445EA723BF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6B96P</PKey><PID>00371-OEM-9083233-11453</PID><PIDType>3</PIDType><SID>S-1-5-21-521824379-3565913148-769049759</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision WorkStation T5500  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="5"/><Date>20100916000000.000000+000</Date></BIOS><HWID>2AB93607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5ED900F7B392F36</Val><Hash>eKemOfR8qwEl4cbWijUo5raaB0U=</Hash><Pid>81602-923-3202806-68953</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-832-311453-02-1033-7601.0000-0222015
Installation ID: 005016748830457894020901820972254830121903497216488963
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6B96P
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 1/23/2015 11:34:41 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:23:2015 01:20
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAIAAQABAAAAAQABAAEAHKIawEowhDRGvIT3QtYmN6bMsPTElsBe9HSCKA==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		B10K   
  FACP			DELL  		B10K   
  HPET			DELL  		B10K   
  BOOT			DELL  		B10K   
  MCFG			DELL  		B10K   
  SSDT			DELL		st_ex
  ASF!			DELL  		B10K   
  TCPA			DELL  		B10K   
  DMAR			DELL  		B10K   
  _RAT			DELL  		B10K   
  SLIC			DELL  		B10K   
  SSDT			DELL		st_ex

 

[riddlemeright]

I would be very interested to understand the root cause.

 

[NoelDP]

You and me both! Unfortunstely such cases are likely to remain one of life's little mysteries unless I can get hands-on with such a box.

Glad the repair worked!

Good luck

 

[AnakiMana]

Solution Found

Hi guys,

I'm a tech who got called out for this very problem.

I found the solution in my case was to install the Microsoft update KB3024777.

This update removes a December 2014 Windows update that can "cause problems" (update KB3004394).

This was the only update waiting to be installed automatically when I was called out. I did a lot of digging before installing it because I thought it was just a run of the mill update and unrelated. LOL Hopefully this helps someone else out there.

 

[NoelDP]

I did suggest that in post #3 - and it failed to fix the problem.