Solved Cannot start Windows Update [Images provided]

Torbax

New member
Local time
10:40 PM
Messages
17
Hi :) First of all thanks for checking out my problem, it's been bugging me so extra help would be much appreciated.

I recently found out that my Windows Update seems non-existent or at least.... something like that.
When trying to start Windows Update I get the following message:

eLG0vaV.png



_______________________________________________________________________________________
Things I've Tried:
1. System Update Readiness Tool (SURT)
When installing this suggested tool I get the following message:

BGFxMBE.png


2. Going to services and see if it's running
When going to 'Administrative Tools' I get the following lovely message:
RphhCRX.png


3. Start services via a shortcut
Using %windir%\system32\services.msc I managed to get to services but there doesn't appear to be a Windows Update in there... (Also no Background Intelligent Transfer Service)
So there is no "Windows Update" in the Services menu.

4. net stop wuauserv
Going via cmd and trying the following 'trick':
"Open cmd
Type net stop wuauserv and hit Enter.
Type ren c:\windows\SoftwareDistribution softwaredistribution.old and hit Enter.
Type net start wuauserv and hit Enter.
Exit Command Prompt and try to run Windows Update."

This doesn't work either, giving me the following screen (blurred out my username for privacy reasons):
bmhTWZ5.png


5. Using Microsoft 'Fix It'
Used this tool, restarted, didn't do anything still got the same problem....
___________________________________________________________________________________

If anyone would be so kind as to set me into a direction of what to do next it would be greatly appreciated.
I'm not the best with computers but I do know my way around, although I would appreciate it if things were explained in a reasonably ...erhm...:rolleyes: understandable? manner haha
 

My Computer

OS
Windows 7 64 bit

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)

Attachments

My Computer

OS
Windows 7 64 bit
The errors here are the result of one of three things...

1) a misguided attempt to 'streamline' Windows services
2) Malware
3) System corruption.

I suspect that the problem is more widespread than we are likely to discover using normal troubleshooting methods. I therefore think your best option is going to be a repair install, assuming you have the proper media for it. If not, then back up your data to external media, and do a system recovery.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
The errors here are the result of one of three things...

1) a misguided attempt to 'streamline' Windows services
2) Malware
3) System corruption.

I suspect that the problem is more widespread than we are likely to discover using normal troubleshooting methods. I therefore think your best option is going to be a repair install, assuming you have the proper media for it. If not, then back up your data to external media, and do a system recovery.

Was afraid it would be something like this, didn't want to consider that as an option since it's a pain in the ass :shock: Guess it's just no updates for me, I'll live haha thnx for taking the time and giving a solution :)
 

My Computer

OS
Windows 7 64 bit
The problems will only get worse, until you HAVE to to a clean install.

You need to take action now.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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