cannot update to IE 10, error Code 9C59

S

sadlerb98

New member
Local time
5:50 PM
Messages
2
Hello. I've tried to do as suggested on other threads regarding this topic. I've ran the System Update Readiness Tool (SURT) and also have ran the SFC Scan, which found no errors. I'm attaching the screen shot of the error and the log collection.

thanks,
Bobby
 

My Computer

Computer type
Laptop
OS
Windows 7 Home Premium 64 bit
There's one error outstanding in the CheckSUR log...
Code: 
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-ie-htmleditingsupport_31bf3856ad364e35_10.2.9200.16521_none_714720152a9a3a04.manifest

...and the SFC log is clear.

There are however, some serious errors in the background CBS log...
Code: 
2013-08-03 18:22:15, Info                  CBS    Failed to call GetDeploymentInformation on deployment: amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_10.2.9200.16521_none_cba0e8fb897ea591 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-03 18:22:15, Info                  CBS    Failed to get component state. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-03 18:22:15, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-03 18:22:15, Info                  CBS    Failed to get Transaction State for package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521, update: Internet-Explorer-amd64 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-03 18:22:15, Info                  CBS    Failed to get current state. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-03 18:22:15, Info                  CBS    Failed to populate updates for package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-03 18:22:15, Info                  CBS    Failed to add child package to the strategy [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-03 18:22:15, Info                  CBS    Failed to add child package to the strategy [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-03 18:22:15, Info                  CBS    Failed to add package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-03 18:22:15, Info                  CBS    Failed to prepare starting packages [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-03 18:22:15, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

We'll have to keep an eye on those after we've fixed the known error.

I'll post back with a fix protocol later.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - sb9aa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder sb9aa in the same place.
Open this folder - there should be one folder inside it (Manifests, )

Copy the content manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks Noel. I did as you instructed. Attached is the CSB zipped folder. I appreciate the assistance.

update: Noel-I now have IE 10! If you see anything else that I need to fix upon examination of the CSB folder, please let me know. thanks so much.

Bobby
 
Last edited:

My Computer

Computer type
Laptop
OS
Windows 7 Home Premium 64 bit
That's repaired that error, at least:)
There are still some problems in the CBS log, by the look of it....
Code: 
[FONT=Verdana]2013-08-04 08:41:12, Info                  CBS    Plan: Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521, Update: Internet-Explorer-Empty-Optional, current: Absent, pending: Default, start: Absent, applicable: Installed, targeted: Installed, limit: Installed, selected: Default
2013-08-04 08:41:12, Error                 CSI    [EMAIL="00000303@2013/8/4:12:41:12.280"]00000303@2013/8/4:12:41:12.280[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(2754): Store corruption detected in function ComponentStore::CRawStoreLayout::FetchManifestContent expression: 0
  MissingFileSystemResource on resource [127]"\winsxs\manifests\amd64_microsoft-windows-ie-htmleditingsupport_31bf3856ad364e35_10.2.9200.16521_none_714720152a9a3a04.manifest"[gle=0x80004005]
2013-08-04 08:41:20, Error                 CSI    00000304 (F) HRESULT_FROM_WIN32(14098) #6704637# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetDeploymentInformation(flags = 0, class = ICSIINVENTORY_GET_DEPLOYMENT_INFORMATION_CLASS_CLOSURE (1), information = {dwFlags=00000000})
[gle=0x80073712]
2013-08-04 08:41:20, Info                  CBS    Failed to call GetDeploymentInformation on deployment: amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_10.2.9200.16521_none_cba0e8fb897ea591 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Info                  CBS    Failed to get component state. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Info                  CBS    Failed to get Transaction State for package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521, update: Internet-Explorer-amd64 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Info                  CBS    Failed to get current state. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Info                  CBS    Failed to populate updates for package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Info                  CBS    Failed to add child package to the strategy [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Info                  CBS    Failed to add child package to the strategy [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Info                  CBS    Failed to add package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Info                  CBS    Failed to prepare starting packages [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Info                  CBS    WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, status: 0x80073712, failure source: CBS Other, start state: Staged, target state: Installed, client id: DISM Package Manager Provider
2013-08-04 08:41:20, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-08-04 08:41:20, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2013-08-04 08:41:20, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2013-08-04 08:41:22, Info                  CBS    Reboot mark refs: 0
2013-08-04 08:41:22, Info                  CBS    SQM: Reporting package change for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, current: Staged, pending: Default, start: Staged, applicable: Installed, target: Installed, limit: Installed, hotpatch status: StillGoing, status: 0x0, failure source: CBS Other, reboot required: False, client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 757, first merged sequence: 757
2013-08-04 08:41:22, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, session id: 142859, sample type: Standard
2013-08-04 08:41:22, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2013-08-04 08:41:22, Info                  CBS    SQM: Reporting package change completion for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, current: Staged, original: Staged, target: Installed, status: 0x80073712, failure source: CBS Other, failure details: "(null)", client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 757, first merged sequence: 757
2013-08-04 08:41:22, Info                  CBS    SQM: plan time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-08-04 08:41:22, Info                  CBS    SQM: resolve time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-08-04 08:41:22, Info                  CBS    SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-08-04 08:41:22, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-08-04 08:41:22, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, session id: 142862, sample type: Standard
2013-08-04 08:41:22, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2013-08-04 08:41:22, Info                  CBS    Enabling LKG boot option
2013-08-04 08:41:22, Info                  CBS    Exec: End: nested restore point - complete.
2013-08-04 08:41:22, Info                  CBS    Restored system sleep block state: 0x80000000
2013-08-04 08:41:22, Info                  CBS    Exec: Processing complete.  Session: 30314767_3781149558, Package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:23, Error                 CBS    Failed to perform operation.  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:23, Info                  CBS    Session: 30314767_3781149558 finalized. Reboot required: no [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:23, Info                  CBS    Session: 30314767_3981453910 initialized by client DISM Package Manager Provider.
[/FONT]

See what happens with Windows UPdate now, and then I'll see if we can do anything with it - unfortunately, this type of error is a difficult one :(
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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