Solved Can't activate Windows, System error 2 when net start sppsvc

[Doggo]

Hi all,

I have looked in past threads and tried similar solutions, but to no luck, so I am hoping to be saved here.

I have a Windows 7 Home premium, it came with my computer. I have the sticker with the serial code right on it. It's genuine.

Some time ago, a long time ago, I started getting 'windows not genuine' messages. I didn't think anything of it and ignored it, but now I wanted to solve it so I can update to win 10 .

Unfortunately, I can't.
This is what I tried
1. changing serial key from properties, no such option
2. cscript c:\windows\system32\slmgr.vbs /ipk <SERIAL> ---- error 0x80070002 , check slui.exe
3. Slui.exe return same error, can't run
4. net stop sppuinotify - System error 2 - cannot find the file specified
5. net stop sppsvc - same
6. No restore point unfortunately
7. chckdsk and sfc /scannow didnt' solve it
8. mgdiag report copy:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070002
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {C9FA5155-8D52-4FD7-9C7F-EBCAEBEFE819}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr_escrow.181228-0954
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Tzuki\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C9FA5155-8D52-4FD7-9C7F-EBCAEBEFE819}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1555222753-3712696615-878205353</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 8100</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="6"/><Date>20100708000000.000000+000</Date></BIOS><HWID>CB273007018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Jerusalem Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070002' to display the error text.
Error: 0x80070002 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:29:2020 12:38
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIAAAABAAEAAQABAAAABgABAAEAHKL4WlS1dxZEPQ4EUJkQepx43r/EsBL/gJCBkHZW

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		FX09    
  FACP			DELL  		FX09    
  HPET			DELL  		OEMHPET 
  MCFG			DELL  		OEMMCFG 
  SLIC			DELL  		FX09   
  OSFR			DELL  		FX09    
  OEMB			DELL  		FX09    
  ASF!			LEGEND		I865PASF
  SSDT			DpgPmm		CpuPm

I have the genuine code, and a win 7 home premium ISO file, original disk long gone...
The end goal is to update to win10, but I can't do this unless my OS is activated.

Thank you so much for the help!

 

[Snick]

Hi Doggo,

Welcome to Sevenforums!

Have you tried a Repair Install/In-place-upgrade , then reentering your product key?
Does the key in use in the computer match the one on the case?
Repair Install to Fix Windows 7 Without Reformatting - Britec ...

Snick

 

[Doggo]

Hi Snick and thank you for the help

Actually, forgot to mention I did. But got a message that the 'upgrade failed and reverted back' to my 'original OS'
I'm using an ISO with SP1 installed, as per the video in the link so didn't uninstall it.

I can't see the key in my computer itself, only in the report I added, and looking at "Windows Product Key" it doesn't look like the one in my sticker, no.

 

[torchwood]

Hi

looks like you have 2 different problems.
1) system not Activated
2) licencing file is corrupt.

First please install KB971033, reboot twice and rerun the tool. That will remove the Activation errors, it might also reset the licencing files.

post a new log, just for my info has this machine been infected and then cleaned by a Virus removal forum .



Roy

 

[Snick]

Doggo

To find your 25 character product key on your computer
KeyFinder | Magical Jelly Bean
With Magical Jelly Bean, your 25 character activation key is CD key, not Product ID!

 

[Doggo]

Hi Torchwood!

Thanks for the help.

Probably had one in the past. I realized I won't be able to activate it, and maybe I don't want to at this state it's in?
I found out about the recovery partition that came with the computer.
I backed up my files first, then used the Dell recovery to return to factory state, activated and all, on Win 7.
I then immediately used the current Win 10 tool to upgrade win 7. It worked perfectly.

Thank you all, this and other posts here really helped me get to the best solution. Awesome forum!