Solved Can't connect to internet

[ldj1002]

I just got this windows 7 computer to replace my XP. I want to use the XP in my shop. I have a NetgearWGR614 v4 router. The xp was connected wired. I also have a Vista laptop. Now the windows 7 is connected wired, the vista wireless but the xp won't connect to the internet. I wanted to connect the xp wireless with a netgear usb adapter. I couldn't remember the password so I reset the router so I could change password. Since then I can't get on internet with the xp wired or wireless. I still get on internet with the windows 7 and vista.
Any help appreciated

 

[Fred Garvin]

So the other computers both get online but Win XP can't connect, correct?

• Make sure the XP computer has a good network cable (try another), firmly pushed into the XP network card and the other end into a LAN port.
• Open a command prompt - click Start then Run, type CMD and press enter.
• type Ipconfig /renew at the prompt & hit enter. Copy and paste any error message if you get one, then open a browser and see if you can get online.
• If you can't get online, copy and paste the following at the command prompt ipconfig /all>c:\ipconfig_all.txt&notepad c:\ipconfig_all.txt&exit
• Copy the contents of Notepad and post them into your next reply.

 

[ldj1002]

So the other computers both get online but Win XP can't connect, correct?

• Make sure the XP computer has a good network cable (try another), firmly pushed into the XP network card and the other end into a LAN port.
• Open a command prompt - click Start then Run, type CMD and press enter.
• type Ipconfig /renew at the prompt & hit enter. Copy and paste any error message if you get one, then open a browser and see if you can get online.
• If you can't get online, copy and paste the following at the command prompt ipconfig /all>c:\ipconfig_all.txt&notepad c:\ipconfig_all.txt&exit
• Copy the contents of Notepad and post them into your next reply.

correct, only the xp won't go on line
I did the Ipconfig /renew and got the following

Windows IP configuration

The operation failed no network adapter is in the state permissiable for this operation

I did check that cable is plugged in good. I don't have another to try
Since this test failed I didn't try the 2nd

 

[Fred Garvin]

Go into Device manager: Right click on My Computer>>Properties, click the Hardware tab then Device manager. Look under Network Adapters and see if anything has a red X or ? mark next to the name of your wired network card.

If you see your network card listed, right click and select Disable, then repeat and select Enable. End result is there should be no error marks and the driver should be enabled.

 

[ldj1002]

Go into Device manager: Right click on My Computer>>Properties, click the Hardware tab then Device manager. Look under Network Adapters and see if anything has a red X or ? mark next to the name of your wired network card.

If you see your network card listed, right click and select Disable, then repeat and select Enable. End result is there should be no error marks and the driver should be enabled.

I took the cable from this computer and plugged to the XP, still no workie. Brought it back to this and it works. I did a ipconfig /renew again and this time I got screen with ip address& so on but still can,t get on line. Then went to device manager-network adapters and no red X or question marks I went back to command promp and put in the long command, pressed enter and the screen just went away. I didn't put the * on each end
ipconfig /all>c:\ipconfig_all.txt&notepadc:\ipconfig_all.txt&exit

It didn't look right that the notepad and c ran together so I did it again but this way.

ipconfig /all>c:\ipconfig_all.txt&notepad_c:\ipconfig_all.txt&exit

Both ways when I hit enter it just went away, said nothing

I don't remember where but a couple places it says connected to network but not internet.

Would it do any good to reinstall windows?

Redid the long command and got this

_________________________________________________
The way notepad read cable was disconnected. I checked and it was. I redid command prompt and got this

 

[Fred Garvin]

Ok, your 2nd IPconfig_All file shows you are connected to your router. Nah, no reason to reinstall Windows... Do you have Verizon as your ISP?

Open a command prompt again and type ping google.com then press enter.
Right click in the black window and choose Select All. Then right click on the blue Title bar for the command prompt window and go to Edit>>Copy. Paste the result in your next post.

 

[GianniDPC]

Is your LAN/Wireless adapter connected ? in network places

 

[ldj1002]

My isp is ATT I talked to their tech support couple days ago. They said something must be wrong with computer. In network it says connected

 

[Fred Garvin]

Open a command prompt again and type: netsh int ip reset log.txt press enter.
Type netsh winsock reset catalog press enter and restart the computer.

Open a web browser and see if you can get online. If not, go back to a command prompt and type ping.google.com and press enter
Type ping 127.0.0.1 and press enter
Let me know if you get the same result as your last post or if it completes and shows any loss.

 

[ldj1002]

Open a command prompt again and type: netsh int ip reset log.txt press enter.
Type netsh winsock reset catalog press enter and restart the computer.

Open a web browser and see if you can get online. If not, go back to a command prompt and type ping.google.com and press enter
Type ping 127.0.0.1 and press enter
Let me know if you get the same result as your last post or if it completes and shows any loss.

I did the 1st command prompt, hit enter. It gave me another line. I did the 2nd hit enter. It gave me a 3rd line. I restarted and couldn't get on line.

I did ping.google.com and it said not a recognizable command or something like that.
I then did ping google.com. It sent 4 packets and lost 4. same with ping 127.0.0.1

 

[ldj1002]

Sorry, When I ping 127.0.0.1 it sent 4 and received 4 0% los

 

[Fred Garvin]

Ping 192.168.0.1 and let me know the result.

Run this again netsh winsock reset catalog press enter

Do you have any antivirus programs, security suites or firewalls installed? Anything like Norton Internet Security, Webroot, etc?

 

[Fred Garvin]

Also, ping 74.125.227.148 and let me know that result as well.

 

[ldj1002]

I have to go somewhere now. Will do you last request and post back. It will be around 10:00 tonight

 

[ldj1002]

Ping 192.168.0.1 and let me know the result.

Run this again netsh winsock reset catalog press enter

Do you have any antivirus programs, security suites or firewalls installed? Anything like Norton Internet Security, Webroot, etc?

I ping 192.168.0.1 = sent 4 received 4 0% loss

I did netsh winsock reset catalog. Got message successfully reset, must restart computer. I did, still can't get on internet.

I ping 74.125.227.148 = sent 4 lost 4 100% loss

I have AGV antivirus. I have firewall, don't know if it came with windows or the AVG. I have not installed a firewall. I know firewall is active because in network connections it says lan connected, firewalled

 

[Fred Garvin]

It might be a good idea to check for malware. If you have a USB flash drive or external hard drive, download DDS here and follow the instructions to run it and save the 2 logs. Download malwarebytes then install it on the problem computer, too. It won't be able to update, but let it run a full scan anyway and save the log file. Don't let it remove anything if it finds something. See if you can zip up all 3 logs and attach them to your next post.

 

[ldj1002]

First time I ever zipped files. Hope it worked.
There is only 1 file for DDS and 1 for malewarebutes.
Maybe there are 2 logs in the DDS file

 

[Fred Garvin]

The zip file worked and I'm looking at it now. Restart your computer and when it first starts booting up, keep tapping the F8 key until you get to a boot menu, then select Safe Mode with Networking. Boot into Windows Safe Mode and try pinging Google again by name and IP address. See if you still get 100% loss

ping 74.125.227.148
ping google.com

 

[ldj1002]

In safe mode, still 100% loss when ping 74.125.227.148 and google.com

 

[Fred Garvin]

I don't see anything serious in the 2 log files, but there are a couple toolbar programs worth uninstalling. Go into Control Panel>>Add and Remove programs. Scroll down the list and uninstall NetAssistant. Do the same for PriceGong and Search Toolbar. Restart the computer.

Is this Windows XP computer connected to the same network as the other 2 computers? Open a command prompt again and type:
ipconfig /flushdns & press enter (note the space after ipconfig)

• If still no luck, turn the computer off and unplug the power cords to the modem and router.
• Wait about 20 seconds then plug the modem back in.
• When the lights are all lit on the modem, plug the router back in then turn on your PC.

The 2 commands above for pinging google by name and ip address are a good way to test your connection, regardless of whether a browser gets you online or not.