Solved can't connect wirelessly to home network

[Phil S]

Hello folks,

A new laptop: Acer Aspire 7551-3650
Router is Linksys Wireless-G WRT54G2 V1
OS is Windows 7 64-bit Home Premium
Network Adapter is Broadcom 802.11n
its driver is 5.100.249.2 which Driver Whiz thinks is up to date

The issue is the laptop connects wirelessly in hotels, at my ISP's office, at airports etc, no problem - but will not connect to my home internet. It will connect to my home internet via cable plugged into the router.

I have 2 desktops at home, one plugged into the same router and one connecting wirelessly with no problem.

When I attempt to connect the laptop, it detects my linksys router with a strong signal, and accepts the system password to log in - but then I get the message that it cannot connect to linksys.

If I deliberately put in the wrong password it tells me so, so I know it is at least shaking hands with the router.

Can anyone suggest the kind of thing I should be looking at to fix this?

Thanks for your time.

 

[Bill2]

Check the ip settings.

 

[Roderunner]

Hi Phil S, Welcome to Seven Forums.
Does your router have 'Access Control' my Netgear DGN2000 has. Also check your Firewall.

 

[2xg]

Hello,

In addition to the other recommendations please remove all your wireless networks stored. Reconnect to your SSID, make sure that you type in the correct encryption.
http://www.sevenforums.com/tutorials/120670-wireless-network-remove.html

Please let us know.

 

[Phil S]

Thanks for your suggestions guys. I did as suggested, and bolded below my most promising lead.

I removed all stored network profiles and restarted a new one but same result.

I checked Windows Firewall, and I see the following two items:

Home or work (private) network - Connected
Public network - Not Connected

I'm not sure how to interpret what I am seeing here to be honest, but both items are preceeded by a red shield icon with a white X in it, which I believe is telling me the Firewall is inactive. I don't seem to be able to alter the Connected/Not Connected status. McAfee is installed but the trial period expired so I presume it's inactive.

I checked my IP settings using ipconfig and it tells me:
IPv4 Address = 192.168.1.101

whereas when I connect to my router, it shows 'Starting IP Address' = 192.168.1.100

I did the same process on my desktop and it shows 192.168.1.100.

Perhaps this is the cause of my issue? I'll hold off on experimenting with a change in case I break something.

My subnet mask settings and default gateway settings are identical on both laptop and the router.

Finally, I thought of plugging in the wireless antenna I use for my desktop, to the laptop, and the laptop connects wirelessly through this.

Many thanks once again.

 

[Phil S]

After more research I am now doubting the bolded part of my last post suggests the solution. Would welcome any other ideas.

 

[2xg]

Please remove McAfee Trial it might be intervening with your wireless connection. Here's the Removal Tool.

Install MSE for protection.

Keep us posted please.

 

[Phil S]

Both steps done 2xg - thanks but no change in the situation.

 

[2xg]

Can you pls. post the ipconfig /all output for review?

Are you able to browse in Safe Mode with Networking? Restart your computer, tap F8 and select this option.

 

[lionhe]

need to tweak advanced wireless parameters?

I had exactly the same problem with a linksys WAG54G v2. I reported the solution in a thread one week ago. I think that there is some problem with the old linksys firmware for g connections. I found that at 48Mbps it worked fine.

http://www.sevenforums.com/network-...m-wi-fi-connexion-using-d-link-dir-615-a.html

Good luck,
lionhe

 

[Phil S]

I cannot connect in safe mode with networking.

Lionhe, I tried adjusting the router to 48Mbs (and also with 1Mbs) but this did not help me.

Here is my ipconfig /all output *edit - this is with my router attached by cable*

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Lesley>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Lesley-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 88-9F-FA-88-74-25
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : 20-6A-8A-2C-BD-E6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c4e6:1751:d0ec:8d33%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, September 03, 2011 1:20:45 PM
Lease Expires . . . . . . . . . . : Sunday, September 04, 2011 1:20:45 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 421554826
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-C6-93-99-88-9F-FA-88-74-25
DNS Servers . . . . . . . . . . . : 216.249.32.1
216.249.40.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
Physical Address. . . . . . . . . : 88-9F-FA-88-74-25
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{96E85BEE-9DB6-4A69-A790-4D7D3404C9B6}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{AFB823FD-FCEB-4A2A-A788-F063E89F6B02}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{6BBE1546-A7BC-4DC7-AFC4-96C3F0121A05}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2019:162b:3143:6475(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::2019:162b:3143:6475%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Lesley>

 

[2xg]

If you disable your LAN, see if the the media state of your wireless connection will sill read as Media Disconnected.

Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected

 

[Phil S]

I have reached the boundary of my abilities - can you tell me how to disable LAN please?

Thanks as ever

 

[2xg]

You may do it from Device Manager by disabling the Network Adapter. Make sure to enable it back if it didn't help at all.
Enable or disable a network adapter

I have reached the boundary of my abilities - can you tell me how to disable LAN please?

Thanks as ever

Also, verify that your Wireless setting has Obtain an IP address automatically enabled.
http://www.spotht.com/2010/08/how-to-configure-dhcp-in-windows-7.html

 

[Phil S]

After disabling the local area connection there was no change and ipconfig still said media not connected.

I verified the IP address is automatically enabled.

 

[lionhe]

Did you also try to temporarily remove wireless security password and set wireless mode to B-only? Please note that this unsafe: do it only temporarily in order to find out where the trouble is.
Are you using WEP security password? I have read that it is not supported in windows 7.
I hope that this can help,
Lionhe

 

[2xg]

More suggestions for you to try:

Uninstall/ reinstall the Wi Fi adapter from Device Manager. Make sure that you install the latest driver.

Remove your network encryption from the router then apply the same setting in your computer. If it works try WPA2.

If none of the above suggestions works try to connect your laptop to a Hot Spot or a diff Wi Fi connection.

 

[Phil S]

No luck at all with those suggestions, sad to say. I am giving up at this point and will spring for another wireless antenna for home use.

Thank you to all of you who helped me troubleshoot this, I really appreciate it.

Cheers,
Phil

 

[2xg]

Thanks for giving us an update.

No luck at all with those suggestions, sad to say. I am giving up at this point and will spring for another wireless antenna for home use.

Thank you to all of you who helped me troubleshoot this, I really appreciate it.

Cheers,
Phil