can't delete/rename catroot2 folder

[izghitu]

Hi,

I have Windows 7 enterprise with all the updates/service packs applied

When I try to update directx it complains about not being able to verify the signature of a cabinet file and asks to check the cryptographic services.
http://i56.tinypic.com/10cvhox.jpg

I googled for that error and all links say to stop cryptographic services and remove the c:\windows\system32\catroot2 folder

I stopped the cryptographic services and when I try to remove that folder, it removes everything from inside that folder but the actual folder remains and I can't even enter it after that

When I try to remove it or take ownership it says the following:
c:\Windows\System32>takeown /f catroot2 /r /d y
ERROR: The system cannot find the file specified.

but the folder is there, it's just not accessible at all.

I ran chkdsk but it did not show any errors.

My question is how do I fix this so I can update directx?

Please help

Thanks

 

[mckillwashere]

open cmd.exe as an adminstrator.
navigate to system32
locate cmd.exe
Right click
Run as administrator
type in sfc \scannow
reboot see if that fixes your issue.

 

[izghitu]

I ran that, it said that it could not fix all the problems and asked to check the log

I rebooted, the directx issue is not fixed and when I try again to run sfc /scannow it says:
C:\Windows\System32>sfc /scannow

Windows Resource Protection could not start the repair service.

Please advise

 

[izghitu]

Actually what's strange is that if I run cmd as Administrator and then run the sfc command it displays that error

But if I run cmd from start - run then run sfc then it works but it does not fix the directx problem I am having and neither the catroot2 folder.

Please help
Thanks

 

[mckillwashere]

Which version of DX are you trying to install?

 

[izghitu]

I am running the dxwebsetup that I downloaded from the microsoft.com website
Not sure what version it tries to install

 

[izghitu]

I was finally able to install directx
I downloaded the full package, unpacked it on the desktop and it worked
thanks for trying to help me

 

[mckillwashere]

Glad you got it fixed. I have never had a problem with a web installer before so I never would have thought that to be it.