can't drag and drop with mouse

[lh808]

Hi,

When I try to drag and drop to my desktop, it's says "save to desktop" but it doesn't. I also can't close firefox using the "x". I'd have to right click and close. Also, when I'm in excel, it highlights all the cells I hover over. Tried the following:

restarting
esc and ctrl keys are not stuck
clicklock is not checked in control panel
no vmware
installed dropbox, evernote but uninstalled it just in case

Can someone help please?

Thanks

 

[Shahiruddin]

Hi Ih808,
I am Shahiruddin from the dell social media and community team.

Hello, first thing I would request you to do, would be go into safemode and give computer a good complete scan with your antivirus/antimalware. If your computer shows clean, you might want to try
the next step:
Right click on the Start button and click on Properties.
. Click on the Start Menu button.
. Click on Customize
.Check Enable Context Menus and dragging and dropping
. Check if the issue is fixed if not try the next step.

Select "start" button - click "run" - type "regedit" and hit ok.
in the new opened regedit window , navigate to the below path HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\
delete this entry "no active desktop changes" and restart the machine.
now check if your problem is solved.

Thanks & Regards
DELL_Shahiruddin_S
Dell Social Media Responder

 

[lh808]

Hi Shahiruddin,

Thanks for your reply but unfortunately, it still doesn't work. Weird, when I go to firefox, if I close before going to any website, I can use the "x" but when I go to a website, I can't close using the "x". I would have to right click and close.

When I try to drag and drop a file to desktop, it still says "go to desktop" and does nothing. Excel is still highlighting wherever I put my mouse.

I also tried a system restore but that didn't work. Any other suggestions?

Thanks again,

Lori

 

[lh808]

any other suggestions?