Can't get adobe updater to find the internet

Jacen

New member
Local time
2:26 PM
Messages
63
I have been running Adobe CS3 on the RC for months with no issues. Today I installed my Windows 7 Ultimate Signature Edition on to my computer. Installed CS3 no problem but when I went to update I got an error message that "Adobe Updater could not find an internet connection. Please check firewall and internet settings."

I have manually given the program access though all firewalls.
I have tried running without firewalls.
I have tried Repairing installation.
I have tried Uninstall, Run Adobe Cleaner, then reinstall.
I downloaded adobe reader just to test out the updater. No luck with that either.

I was able to manually download the updates with no isses.

Anyone else have this issue.

I know the Adobe forums have some similiar posts but must deal with IE7 and CS2.

I have tried to do my due dilligence.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 6.1.7600 Build 7600Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, ...256MB ATI Radeon HD 2600 XT
Computer Manufacturer/Model Number
Dell Inc
OS
Windows 7 Ultimate 6.1.7600 Build 7600
CPU
Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, 2400 Mhz
Graphics Card(s)
256MB ATI Radeon HD 2600 XT
Sound Card
High Definition Audio Device
Screen Resolution
1680 x 1050 x 59 hertz
Hard Drives
WDC WD5000AAKS-75A7B0 ATA Device 500GB
WD 2500JB External USB Device 250GB
Keyboard
Dell Bluetooth Keyboard
Mouse
Dell Bluetooth Mouse
Internet Speed
RoadRunner Turbo 20.64Mb Download/ .50Mb Upload
I have been running Adobe CS3 on the RC for months with no issues. Today I installed my Windows 7 Ultimate Signature Edition on to my computer. Installed CS3 no problem but when I went to update I got an error message that "Adobe Updater could not find an internet connection. Please check firewall and internet settings."

I have manually given the program access though all firewalls.
I have tried running without firewalls.
I have tried Repairing installation.
I have tried Uninstall, Run Adobe Cleaner, then reinstall.
I downloaded adobe reader just to test out the updater. No luck with that either.

I was able to manually download the updates with no isses.

Anyone else have this issue.

I know the Adobe forums have some similiar posts but must deal with IE7 and CS2.

I have tried to do my due dilligence.


Jacen

Just a thought out of left field. in IE>toold>internet Options>connections> there is a "auto detect" connections. some apps and browsers get hung u p by that try unchecking it

ken
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
I will check that out when I get home. I ran the problem report and noticed that adobe updater show a compatibility error. I am going to investigate that also.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 6.1.7600 Build 7600Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, ...256MB ATI Radeon HD 2600 XT
Computer Manufacturer/Model Number
Dell Inc
OS
Windows 7 Ultimate 6.1.7600 Build 7600
CPU
Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, 2400 Mhz
Graphics Card(s)
256MB ATI Radeon HD 2600 XT
Sound Card
High Definition Audio Device
Screen Resolution
1680 x 1050 x 59 hertz
Hard Drives
WDC WD5000AAKS-75A7B0 ATA Device 500GB
WD 2500JB External USB Device 250GB
Keyboard
Dell Bluetooth Keyboard
Mouse
Dell Bluetooth Mouse
Internet Speed
RoadRunner Turbo 20.64Mb Download/ .50Mb Upload
I have been running Adobe CS3 on the RC for months with no issues. Today I installed my Windows 7 Ultimate Signature Edition on to my computer. Installed CS3 no problem but when I went to update I got an error message that "Adobe Updater could not find an internet connection. Please check firewall and internet settings."

I have manually given the program access though all firewalls.
I have tried running without firewalls.
I have tried Repairing installation.
I have tried Uninstall, Run Adobe Cleaner, then reinstall.
I downloaded adobe reader just to test out the updater. No luck with that either.

I was able to manually download the updates with no isses.

Anyone else have this issue.

I know the Adobe forums have some similiar posts but must deal with IE7 and CS2.

I have tried to do my due dilligence.


Jacen

Just a thought out of left field. in IE>toold>internet Options>connections> there is a "auto detect" connections. some apps and browsers get hung u p by that try unchecking it

ken

I tried doing what you mentioned no luck.

Just as a further update I was able to install the Adobe on my laptop and the updater works no problem. I am running Windows Pro.

Back to my desktop. I downloaded adobe reader and tried running an update through adobe reader. The adobe reader updater connects and finds no available updates at this time.

I have tried copying the reader updater into the local files for Adobe and still no luck.

Anyone know of a good Adobe Cleaner that I can run that will delete all traces of Adobe products and then I will try to reinstall.
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Ultimate 6.1.7600 Build 7600Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, ...256MB ATI Radeon HD 2600 XT
Computer Manufacturer/Model Number
Dell Inc
OS
Windows 7 Ultimate 6.1.7600 Build 7600
CPU
Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, 2400 Mhz
Graphics Card(s)
256MB ATI Radeon HD 2600 XT
Sound Card
High Definition Audio Device
Screen Resolution
1680 x 1050 x 59 hertz
Hard Drives
WDC WD5000AAKS-75A7B0 ATA Device 500GB
WD 2500JB External USB Device 250GB
Keyboard
Dell Bluetooth Keyboard
Mouse
Dell Bluetooth Mouse
Internet Speed
RoadRunner Turbo 20.64Mb Download/ .50Mb Upload
SOLVED!!!

I was able to get the updater working by disabling the virtual wifi.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 6.1.7600 Build 7600Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, ...256MB ATI Radeon HD 2600 XT
Computer Manufacturer/Model Number
Dell Inc
OS
Windows 7 Ultimate 6.1.7600 Build 7600
CPU
Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, 2400 Mhz
Graphics Card(s)
256MB ATI Radeon HD 2600 XT
Sound Card
High Definition Audio Device
Screen Resolution
1680 x 1050 x 59 hertz
Hard Drives
WDC WD5000AAKS-75A7B0 ATA Device 500GB
WD 2500JB External USB Device 250GB
Keyboard
Dell Bluetooth Keyboard
Mouse
Dell Bluetooth Mouse
Internet Speed
RoadRunner Turbo 20.64Mb Download/ .50Mb Upload
Thank You!

Thanks for posting your fix. I am so glad to be rid of that error!
 

My Computer My Computer

At a glance

Windows 7 64 bitAMD Turion II Dual-Core Mobile M520 2.30 GHZ4GB
Computer Manufacturer/Model Number
Toshiba Satellite L555D
OS
Windows 7 64 bit
CPU
AMD Turion II Dual-Core Mobile M520 2.30 GHZ
Memory
4GB
Back
Top