Can't get new 6600K build to POST; AsRock motherboard

[fireberd]

Still comes down to 50/50 chance on the Motherboard or CPU being bad.

I had a problem with a new motherboard (an ASRock) from Newegg. It had a bad memory slot on the motherboard as diagnosed by ASRock. I returned it to Newegg and they wouldn't accept it as "bent CPU pins" in the CPU socket. There were no bent pins but they were set on that and returned it. I found out from searching the web that others had the same experience with Newegg. I went back to ASRock and finally (after several e-mails) got a replacement. Because of that I no longer buy from Newegg.

 

[ThrashZone]

Yea I've never bought a mobo from Newegg almost did but ended up canceling the order,
I bought my x99 sold and shipped from Amazon

Bought plenty of other stuff from Newegg
Some ram G Skill did nothing but long tone as soon as power hit it and it was returned as not compatible. out shipping back funds.

Parts are a crap shoot for sure
Hard to take your time on a build seeing all of the possible defective parts possibilities

 

[AddRAM]

Just my 2 cents, but I wouldn`t use an Asrock if it were given to me.

It`s Asus, MSI or Gigabyte (never owned a Gigabyte, but I don`t ever recall reading about any issues with them here)

ignatz, you do not need a keyboard, mouse or even a drive connected to a board to see the bios, the bios would give you and error message and tell you to hit F1. If it posted and no drive were connected you would get the usual, "no boot device connected message"

 

[ignatzatsonic]

ignatz, you do not need a keyboard, mouse or even a drive connected to a board to see the bios, the bios would give you and error message and tell you to hit F1. If it posted and no drive were connected you would get the usual, "no boot device connected message"

Thanks for that. That's what I thought--I'm getting nothing at all on-screen.

Tracking the FedEx package back to Newegg.

Next adventure will be to see if they try to deny the RMA and claim "bent pins" or "it works fine here at the RMA depot" or whatever.

I've already made this decision:

If they do that, I'll simply move on, delete my Newegg bookmarks, and buy from Amazon or elsewhere.

I'd end up eating the $101 I paid for the board.

I also would avoid the aggravation associated with attempting to change Newegg's mind about anything. Avoiding that aggravation is worth a lot more than $101 to me.

We shall see. If they honor the RMA and the replacement board is bogus as well, I may attempt to get a refund from Newegg and move on anyway.

 

[AddRAM]

1) You should have taken a pic of the pin array.

2) Hopefully you put the plastic cpu socket cover back on before mailing.

3) You have 15 days to send anything back to Newegg, no questions asked.

4) After that time you RMA it to AsRock, they should send you a re-certified board no questions asked. (Which sucks)

I hate option 4 because now you have a board that does not match the serial number on the box it came with, I just hate that about RMAing a board.

It may not matter to most, but when I sell my older equipment on Ebay, I like to be professional about it, get top dollar, and I`ve never had 1 complaint from any customers about anything.

 

[alphaniner]

1) You should have taken a pic of the pin array.

I've thought about this; maybe I'm too cynical, but doubt it would be effective. If you send in a board that isn't damaged, and the folks on the other end say it is damaged, then they're either incompetent, crooked, or both. What are the odds that they'll give any credence to a photograph?

Edit: That said, taking a photo is practically effortless so it's still a good idea. I just wouldn't put much stock in it making a difference.

 

[ignatzatsonic]

1) You should have taken a pic of the pin array.

I've thought about this; maybe I'm too cynical, but doubt it would be effective. If you send in a board that isn't damaged, and the folks on the other end say it is damaged, then they're either incompetent, crooked, or both. What are the odds that they'll give any credence to a photograph?

Edit: That said, taking a photo is practically effortless so it's still a good idea. I just wouldn't put much stock in it making a difference.

Exactly right. All they have to say is "you took a pic of some other board" or that "you packaged the return shipment poorly" or whatever. If they are willing to lie about bent pins, the jury (that's me) is entitled to assume they are lying about other claims.

I did re-install the black plastic protective cover that fits over the pin array.

I don't have the equipment to take such a photo and would not have taken a pic if I had.


Why?

Because I've already made the decision about Newegg. If they are legit and do the honorable thing, fine. I'll continue to do business with them.

If not, I will eat $101 and move on rather than get into some sort of an online or telephone or letter-writing beef.

The only thing I might do if they play games with the RMA is to contact Visa and tell them what's up. Maybe they can deny payment, maybe not. If they can't, I still move on--away from Newegg permanently.

 

[Solarstarshines]

Serious RAM issues would cause the board to beep (if it has an on board speaker, or is connected to chassis speaker). There would be no video output. Looking at an image of your board, I don't see an on board speaker. So unless you connected a chassis speaker, you may have missed some very, very vital information.

Otherwise, I've once or twice seen less serious RAM problems present during the quick RAM test at the beginning of POST, but of course video is active by that point.

The board has a speaker output header at the lower right corner, near CMOS clear and front panel connectors.

There is no "onboard speaker" per se.

My case (Antec SOLO II) does NOT come with a speaker. BUT---I do have an unused 2 wire chassis speaker that came with a LanCool case. So I hooked that up to the AsRock board speaker output header.

I have no idea whatsoever if the Lancool speaker is good or if the AsRock speaker header is functioning. Just guessing---I'd guess the speaker does work. Whether the motherboard speaker header is working is rank speculation.

The only thing I know for a fact about the board is that it is getting power to some extent because the Noctua fan on the Noctua cooler spins--with 2 different PSUs. Anything beyond that is more speculation.

The board has no LED indicators or LED readouts of any type.

So the board has major issues any luck with that RMA process ?

 

[Solarstarshines]

Just my 2 cents, but I wouldn`t use an Asrock if it were given to me.

It`s Asus, MSI or Gigabyte (never owned a Gigabyte, but I don`t ever recall reading about any issues with them here)

ignatz, you do not need a keyboard, mouse or even a drive connected to a board to see the bios, the bios would give you and error message and tell you to hit F1. If it posted and no drive were connected you would get the usual, "no boot device connected message"

You don't remember my Gigabyte would lock on the splash screen due to lack of legacy usb 2.0 it was the biggest headache ever that's why i went Asrock i already have a Fatality AMD board with a g1 970 so i figured twin them

 

[fireberd]

I have two (very good) working ASRock Z77 motherboards. Before the ASRock, I had a Gigabyte Z77 that had to be returned twice to Gigabyte for warranty work (actually replaced each time with another identical board) and when it failed the third time it was replaced with the ASRock. Same way, my recording studio backup system had an ASUS Z77 motherboard and after failure (past the warranty) it too was replace by an ASRock Z77 motherboard a year ago.

There are reliability issues with them all.

 

[mjf]

I built an ASRock Z77M system - Windows 7 x64 and it has no problems. But then I think ASRock was made by ASUS but I think ASRock was sold off. I'll stick with ASUS.