Solved Can't get onto OS(windows 7). what do you suggest?

[johnny613]

Hi everybody,
I'm having problems with my brand new laptop (aspire 5749z 4874)
One day I was listening to music and it suddenly froze, so I restarted the computer. And it loaded into a black screen and couldn't get onto the OS ever since.
I tried to recover it from the recovery disk but everytime I can only load 3 of 4 disks before it stops and when the computer reboots I get Windows Boot Manager message. File: \Windows\system32\winload.exe Status: 0xc000000f Info: The selected entry could not be loaded because the application is missing or corrupt.


Can someone please tell me what is wrong with this with tthat message I am getting. Also do you think there is a way I can delete everything on my Hard disk without getting onto the OS?​

 

[TanyaC]

Hi everybody,​

I'm having problems with my brand new laptop (aspire 5749z 4874)
One day I was listening to music and it suddenly froze, so I restarted the computer. And it loaded into a black screen and couldn't get onto the OS ever since.
I tried to recover it from the recovery disk but everytime I can only load 3 of 4 disks before it stops and when the computer reboots I get Windows Boot Manager message. File: \Windows\system32\winload.exe Status: 0xc000000f Info: The selected entry could not be loaded because the application is missing or corrupt.​

Can someone please tell me what is wrong with this with tthat message I am getting. Also do you think there is a way I can delete everything on my Hard disk without getting onto the OS?​

A quick google on the error message turned up this:

http://answers.microsoft.com/en-us/...ssing-or/2394ddb8-b461-4e5e-bdf5-d82b120f0171


Deleting everything from your hard disk is generally the easy part (assuming the CD drive is working), but if it is a new laptop, as much as it is a pain, you should take it back.

 

[quickdraw2011]

Is your HDD making any clicking noices?

Do you hear any Beeps?

Can you get into Safe Mode?

 

[gregrocker]

Normally you would work through these steps for Troubleshooting Windows 7 Failure to Boot - Windows 7 Forums to disinfect and then try repairing the system.

However if you jumped to running the Recovery Disks and then they failed you likely have nothing on the HD to repair. This is why it's best to try repairs first, then if you must run Recovery start it from the Fkey given at boot which is more stable, and so you have the disks as a backup.

Since your laptop is new I would consider strongly the suggestion to take it back. You also have manufacturer's tech support and full parts warranty for the first year. They can help you get it recovered, supplying new disks if necessary.

If you want to instead Clean Reinstall - Factory OEM Windows 7 then everything you need is in the blue link to get a superior clean install without the corrupting bloatware and useless factory utilities which have better versions built into Win7.


http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html

 

[SIW2]

You could try booting a Linux based boot disc -it may be able to see the drive - if so, use that to transfer anything you need from that hd first.

There are a number you could try - this is worth a go - and it's free if you get it today:

you will need a free registration key

Paragon Partition Manager 11 SE Personal

program can be downloaded from here:

Paragon Partition Manager 11 Personal SE


Obviously, you need access to a machine so you can install it and run off the boot media.

 

[johnny613]

I cannot get into the OS in any mode.
Seems like all the hardware is fine.
When I press atl +f8, I do not see the repair option.
I've also tried to recovery my computer from the atl +f10 option recovery. didn't work.

I'll try those links you've given me, greg.

Thanks everyone for trying to help.

 

[gregrocker]

If Factory Recovery from disks failed, then there likely is nothing to repair, just a partially installed OS.

If you want to try running the Recovery DIsks again, then wipe the HD first to get a cleaner slate. You can do this from the WIn7 Installation DVD in the Clean Reinstall link I provided or a Repair CD: Diskpart Clean Command accessing DISKPART At PC Startup.

Or you can download and burn to CD free Partition Wizard bootable CD using ImgBurn or an Image Burner, boot to wipe the HD from the Disk tab.

If Recovery disks still fail to run then your options are to call Tech Support for help including a new set of disks, or Clean Reinstall - Factory OEM Windows 7

 

[johnny613]

looks like the only option I had was to wipe out the computer with windows 7 (clean reinstall)- with the link you gave me.
saved me alot of hassle.

thanks greg.
and thanks everybody else for trying to help.

 

[gregrocker]

Remember to stick with the methods in the tutorial to get and keep a perfect reinstall. You can always ask back any questions or bring new issues here.

 

[johnny613]

does a windows 7 installation generally take along time?
Its completed copying windows files, expanding windows files, installing feautures, installing updates...
then it rebooted - its on the last part of completing installation.
It dosen't really look like the DL bar is moving. does it take a while for this part usually?

 

[gregrocker]

Sometimes it takes longer than others. Average is 20-30 minutes. Let us know.

Did you boot the installer and delete all partitions using Custom install Drive Options?

 

[johnny613]

no I didn't- left the partitions, damn. well its been like 1 and half hour.
think the DL is corrupt. going to reinstall again but delete the partitions.
this time.

 

[gregrocker]

Did you download the latest official installer ISO with SP1 to burn to DVD or write to flash stick?

I would wipe the HD with Diskpart Clean Command using the installer to access DISKPART At PC Startup.

This gives you a clean slate where you can just select the HD on drive selection screen and click Next to create your install partition, unless you want special partitioning.

 

[johnny613]

I burnt iso with windows 7 usb/dvd download tool

 

[gregrocker]

Then I'd wipe the HD as given above then try again, this time following the steps to get a perfect reinstall.

Unplug all peripherals. Reset BIOS to optimal defaults: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS

If it fails again confirm the ISO integrity, write to flash stick using Download tool or burn to DVD using ImgBurn at 4x speed.

You may have hardware problems which should have been troubleshot before trying recovery.

Test the HD using HD maker's HD Diagnostic extended CD scan. Seagate Seatools will work for most models if you don't know yours. You can do this now as it will also wipe the HD after confirming it's OK.

Next test your RAM for 5-6 passes using memtest86: RAM - Test with Memtest86+

 

[johnny613]

already wiped out other partitions. and formatted the main partition i'm currently still dl'ing the windows 7 on.
after the instalation rebooted itself. the last part seems to be slow @ completing installation.
it really dosen't seem to be moving...ugh??? or is it like this

 

[gregrocker]

This can be a problem with hardware, including display device and/or driver. If it stalls again let it run to see if it completes. If not you can enter Device Manager during install to see if a Device is in error, Uninstall it to see if Install will complete, then reinstall the driver afterwards: Device Manager - Access During Windows 7 Installation

I've given you quite a few things to try so will hold off on more for now until you try them, and be available to answer your questions.

 

[johnny613]

ughh... Since I've tried to reformat my computer with windows 7 disc.
I can't see anything but a black screen now. Only thing I can access now is the bios.

 

[johnny613]

so i hit atl f12 to boot the dvd and set the cd/dvd to run first in bios.
got the windows 7 installation disc to re run now. But I cant seem to get it too dl properly

 

[gregrocker]

Look at the pictures in this tutorial and tell me which steps completed and exactly where it fails: Clean Install Windows 7

Is there an error message when it fails? Write down the exact text.