Can't Install any Adobe Updates?!

[rsteele]

Hello all, hope everybody is having a good day. I have searched microsoft.com and google, as well as adobe.com and java.com for answers to my problem, but have come up empty handed. I'm willing to bet somebody here can help me though!

I am on a Compaq Presario CQ62, 64 bit Windows 7, Celeron processor. Yeah, it was a walmart special, but it's treated me decent until the past month and a half.

My problem is that every time I try to install any java or Adobe update, it gives me an error and says Error 1606: Could not access network location %APPDATA%\. If I'm not mistaken...a network would mean that this computer was part of a network, but it is not. It is a stand alone PC connected directly to the Internet. I have tried every different combination of methods to download and install them, and the error is always the same. I have changed where I download the file to, I have ran the update files as administrator, I have tried both "run" and "save" options with 2 different browsers.

I'm sure I'm not the only one who has experienced this problem, and hopefully somebody can help me out soon. The updates for java and adobe reader are more than a month and a half behind, and it is beginning to cause problems with web browsing.

If I can provide any more information that would assist in correcting this problem, please let me know.

 

[Mike Connor]

First of all, check that malware is not affecting your system. Download the free version of this;

Malwarebytes

and run a FULL scan after updating the database.

If it finds anything post the log here, and we can move on.

Regards....Mike Connor

 

[Layback Bear]

Your firewall might be blocking you. Does this work for you.
Adobe - Latest Product Updates
Try this.

 

[rsteele]

Ok, I will let Malwarebytes give it a scan as well, however I'm fairly sure I'm virus-free. I have had strong protection since I purchased this thing, with Norton Internet Security for 3 months, then immediately after, installed avast and had it until now.

It will probably be a while before the complete scan is finished, this PC wasn't built for much speed lol. I will post any findings I get when I get them.

 

[Mike Connor]

Ok, I will let Malwarebytes give it a scan as well, however I'm fairly sure I'm virus-free. I have had strong protection since I purchased this thing, with Norton Internet Security for 3 months, then immediately after, installed avast and had it until now.

It will probably be a while before the complete scan is finished, this PC wasn't built for much speed lol. I will post any findings I get when I get them.

OK. Take your time. Hopefully you have no malware, but in cases like this I like to make sure first, because otherwise one can waste a great deal of time and effort on various remedies that will never work if malware is causing the problem(s).

Regards....Mike Connor

 

[rsteele]

Your firewall might be blocking you. Does this work for you.
Adobe - Latest Product Updates
Try this.

I will try this as soon as malwarebytes finishes scanning. Computer has trouble multi-tasking. Might not agree with trying to install a program while scanning for viruses. It's already lagging a lot just to type this reply lol.

 

[Mike Connor]

Your firewall might be blocking you. Does this work for you.
Adobe - Latest Product Updates
Try this.

I will try this as soon as malwarebytes finishes scanning. Computer has trouble multi-tasking. Might not agree with trying to install a program while scanning for viruses. It's already lagging a lot just to type this reply lol.

Please only try one thing at a time. It is entirely possible that your firewall is the problem, but wait until we are certain that malware is not causing it before you make any adjustments.

Regards....Mike Connor

 

[rsteele]

As suspected, my system is clean. Here is a copy of the log:

Malwarebytes' Anti-Malware 1.50.1.1100
Malwarebytes

Database version: 6415

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

4/21/2011 5:06:49 PM
mbam-log-2011-04-21 (17-06-49).txt

Scan type: Full scan (C:\|D:\|E:\|)
Objects scanned: 340176
Time elapsed: 44 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

 

[Mike Connor]

Excellent!

OK. What firewall are you using?

 

[rsteele]

Windows Firewall. I have checked the settings as admin and everything checks out. There aren't any rules in place that would block java or adobe.

 

[rsteele]

Well, I don't know. Guess I'll just wait till I get a new PC to browse the web. I can still do all my network diagrams in Cisco Packet Tracer, and take notes. That's all I have to have. Thanks ya'll!

 

[MacGyvr]

Open a command prompt and type "Set"...press enter.

Scroll back to the top of the list that appears (hopefully) and look for an entry called APPDATA. Provide us the rest of the information on that line.

 

[stormy13]

Error 1606 | Install | Acrobat 8, 9 | CS4

which links to the Microsoft KB article with a Fix-It,

You receive an "Error 1606" error message when you try to install or remove a Microsoft program

 

[rsteele]

Here is a shot of the entire list of things that showed up using the set command. I found three different places where it mentioned appdata, one close to the top and two close to the bottom. I have not attended enough class to comprehend what all that stuff means though.

 

[Layback Bear]

Here is a shot in the dark. Try turning pop up blocker off.