Can't install Update, access denied: "WindowsUpdate_00000005"

[Drewseph]

Can't install Update, access denied: "WindowsUpdate_00000005"

I have a legit copy of windows professional and have been trying to install this update with no luck. I am an Admin on the computer, the specific update I am having trouble with is:

Windows 7 Service Pack 1 for x64-based Systems (KB976932)

Update type: Important

Windows 7 Service Pack 1 is a recommended collection of updates and improvements to Windows that are combined into a single installable update. The service pack can help make your computer safer and more reliable. A typical installation will take about 30 minutes to complete, and you will have to restart your computer about halfway through the process.

Just after I try to begin the install I get a small pop up alert saying "Error access denied"
I have tried restarting many times. The error still occurs.

Any help with this issue is appreciated

 

[Golden]

Hi Drewseph,

Can you please run the following tool, and then copy and paste the results here in your next reply?

http://go.microsoft.com/fwlink/?LinkID=52012


Regards,
Golden

 

[Drewseph]

When I try to copy the results I get the following error... however I attached a screenshot

---------------------------
Microsoft Genuine Advantage Diagnostic Tool
---------------------------
Failed to create output files, hr = 0x80070005. Please contact support.
---------------------------
OK
---------------------------

 

[JMH]

See if this helps...

* Clean up all Temp files...
Start > Run > % temp% > ok > organise > select all > organise > delete > some you may have to "skip"
OR if you prefer use Disk Clean Up.
Disk Cleanup - Open and Use
Reboot on completion.

* Run sfc scannow.
SFC /SCANNOW Command - System File Checker {Option 2}

*Now reset Windows updates.
How do I reset Windows Update components?

* Please run the update readiness tool and then update to SP-1
Ensure you install the correct 64 or 32 bit option for your system)
Download the System Update Readiness Tool (64bit)
Download the System Update Readiness Tool (32bit)

Now try again to update to SP-1

Learn how to install Windows 7 Service Pack 1 (SP1)
"WindowsUpdate_00000005" "WindowsUpdate_dt000" - Microsoft Answers

 

[Golden]

Hi Drew,

You should be able to ignore the error message, and still be able to paste (or CTRL V) if you like in a reply.

Can you try that?

Regards,
Golden

 

[Drewseph]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BYTP3-JWB98-9J64J
Windows Product Key Hash: w7ErUSvGp2X5cHY89l2sma7bo6w=
Windows Product ID: 00371-OEM-8992671-00211
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {50D674D9-2CD0-4E73-AABC-46AE3EC71A62}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110622-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 102
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\3D-Drew\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{50D674D9-2CD0-4E73-AABC-46AE3EC71A62}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9J64J</PKey><PID>00371-OEM-8992671-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-3394232989-1442031994-154947945</SID><SYSTEM><Manufacturer>powerspec</Manufacturer><Model>powerspec</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.22B1</Version><SMBIOSVersion major="2" minor="6"/><Date>20100406000000.000000+000</Date></BIOS><HWID>FFB93607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MEI</OEMID><OEMTableID>MEI_PSWb</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700211-02-1033-7600.0000-2542009
Installation ID: 011415771814511060672712513543907403756943265753856601
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9J64J
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 2/27/2012 10:53:06 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:27:2012 20:07
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIABAABAAEAAAADAAAAAQABAAEAln3qfHcWqBhKEkoeEDNU8hxS0uBiPfhQYS2A8ALQ

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 7622Z1 A7622100
FACP 7622Z1 A7622100
SRAT AMD FAM_F_10
HPET 7622Z1 OEMHPET
MCFG 7622Z1 OEMMCFG
SLIC MEI MEI_PSWb
OEMB 7622Z1 A7622100
SSDT A M I POWERNOW



oh hay it did work

 

[Golden]

That great, thanks - I don't see any issues with MGADIAG. I recommend following the steps that JMH recommended.

Post back if you need more help with those.

Regards,
Golden

 

[Drewseph]

I guess I should also note that I am trying to update a clean reinstall of win7 which I did just the other day. and I've been trying to catch up on all the updates not on the factory disk.

 

[JMH]

IMHO tis a good idea to have your computer set to inform you, but not download or install any updates offered.
Would also recommend you do a few at a time rather than oodles at once.
*** Do SP1 by itself.***

Reminder....
Make sure you have a current Back Up made prior to downloading any of your updates.

 

[Drewseph]

I have been away for a few weeks, sorry about disappearing.

I am following JMH's directions, however on the step to "* Please run the update readiness tool and then update to SP-1
Ensure you install the correct 64 or 32 bit option for your system)" I run into a problem. when I try to run the file I get
"---------------------------
Windows Update Standalone Installer
---------------------------
Installer encountered an error: 0x80070005



Access is denied.


---------------------------
OK
---------------------------
"

When I try to just go and reinstall the update for SP1 the file just won't download at all. it stays at 0%

 

[JMH]

Re error: 0x80070005.

Refer the links below...

Window update error "WindowsUpdate_80070005" - Microsoft Answers

http://www.sevenforums.com/windows-...107-0x80070005-error-searching-updates-2.html

Error: 0x80070005 when you try to install updates using Microsoft Update or Windows Update

 

[Drewseph]

I have followed all of the listed attempts. the final 'fix" listed which was to re-write the permissions for the registry was met with many failed attempts due to "access denied" I am the only account on this windows 7 computer with admin permissions... is there anything I can do?

 

[JMH]

Re error: 0x80070005

Read through the links below carefully.

Windows 7 SP1 install fails with error_access_denied (0x80070005) error

Error Code: 0x80070005 (Can't install SP1) - Microsoft Answers

 

[Drewseph]

Okay I've tried to go through thoe two links very carefully. when trying to access "C:\Windows\Logs\CBS\" to look at the log files I try to open or copy them to my desktop...

"ACCESS DENIED"

I'm full admin, I have read/write priv, I tried in safe mode, access denied again....

Looking backto your earlier post, there was a topic which guided me to instal the 'subin.acl' program, and to place it in the directory. when I ran the batch file I got a whole bunch of 'access denied's' however I have 2 HD's on my computer, with win 7 on them. The one I am trying to update is on a recent clean install on another HD on the same computer.

Could I boot over to my other working win7 and run the reset.bat? since the program is in a non running OS I should get full permission to change them right? would the ba file still look in the now E drive/windows/system32 ?

 

[JMH]

Think we are now to this stage...

Get Help Now
Contact a support professional by E-mail, Online, or Phone

 

[Drewseph]

dang it! oh well, thanks for all the help

 

[NoelDP]

Okay I've tried to go through thoe two links very carefully. when trying to access "C:\Windows\Logs\CBS\" to look at the log files I try to open or copy them to my desktop...

"ACCESS DENIED"

I'm full admin, I have read/write priv, I tried in safe mode, access denied again....

Looking backto your earlier post, there was a topic which guided me to instal the 'subin.acl' program, and to place it in the directory. when I ran the batch file I got a whole bunch of 'access denied's' however I have 2 HD's on my computer, with win 7 on them. The one I am trying to update is on a recent clean install on another HD on the same computer.

Could I boot over to my other working win7 and run the reset.bat? since the program is in a non running OS I should get full permission to change them right? would the ba file still look in the now E drive/windows/system32 ?

Are you saying that you get 'access denied' attempting to copy the CBS.log file to the desktop?
If so, please run the following command from an Elevated Command Prompt

ICACLS C:\Windows\logs\cbs\cbs.log
ICACLS C:\Windows\Logs\CBS

That may give us a little more info.

Post the results.

 

[Drewseph]

upon running the elevated command prompt....

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ICACLS C:\Windows\logs\cbs\cbs.log
C:\Windows\logs\cbs\cbs.log BUILTIN\AdministratorsR,W,D,WDAC,WO)
NT AUTHORITY\SYSTEMR,W,D,WDAC,WO)
NT AUTHORITY\LOCAL SERVICER,W,D)
NT AUTHORITY\SYSTEMR,W,D,WDAC,WO)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\Logs\CBS
C:\Windows\Logs\CBS BUILTIN\UsersOI)(CI)(F)
NT SERVICE\TrustedInstallerI)(F)
NT SERVICE\TrustedInstallerI)(CI)(IO)(F)
NT AUTHORITY\SYSTEMI)(F)
NT AUTHORITY\SYSTEMI)(OI)(CI)(IO)(F)
BUILTIN\AdministratorsI)(F)
BUILTIN\AdministratorsI)(OI)(CI)(IO)(F)
BUILTIN\UsersI)(RX)
BUILTIN\UsersI)(OI)(CI)(IO)(GR,GE)
CREATOR OWNERI)(OI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>

After this I tried to access the files again, Access Denied.... I should also say that I'm not running any antivirus, and have done a malware scan with 3 different scanners my system is clean

 

[NoelDP]

Hmmm - that all looks normal enough, so I don't know why the copy is failing.
I'd tend toagree with JMH that it's time to use MS's free support for SP1 installation.

 

[JMH]

dang it! oh well, thanks for all the help

You are welcome.
Good luck.
Would be very interested to hear of the outcome.