Solved Can't start my notebook and system repair doesn't work

[Korsson]

Hey guys, I've been looking all over the internet to find a solution, but failed to find any. I hope you can help me out.

A couple of days ago, I fell asleep in front of my notebook (Asus X54H, which I have for about a year now) and when I woke up, I couldn't connect with the wireless. Hoping it would solve anything so I didn't have to go downstairs to fix it, I decided to restart my notebook. I don't recall seeing a BSOD, but after it showed the Asus logo, there was nothing, just a black screen. This time, I timed how long it took, and after 7 minutes it said: "Windows is loading files". This doesn't take too long, but then I get a black screen again, but this time with a cursor for about a minute. Then I get the Windows 7 background with the cursor and after a minute or two, the System Recovery Options screen appears. There I'm asked to select a keyboard input method (which is Belgian (period) in my case). When I click on next, another window gives me two possibilities:

- Use recovery tools that can help fix problems starting Windows. Select an operating system to repair.
- Restore your computer using a system image that you created earlier.

As I didn't create any system images, I go for the first one. As there aren't any operating systems loaded, it tells me to click on the Load drivers button. As I don't have a clue what I should do choosing Load drivers, I just click on next. Then the following options are presented to me:

- Startup Repair
- System Restore
- System Image Recovery
- Windows Memory Diagnostic
- Command Prompt

When I click on System Restore, it says it's not possible because I should specify which Windows installation to restore. If I go for System Image Recovery, it just doesn't do anything. I think Windows Memory Diagnostic is just irrelevant and the Command Prompt doesn't make sense to me at all. Last but not least, we have the Startup Repair, which I tried an awful lot of times, but it just seems to do nothing at all.

I downloaded and burnt Ubuntu and ran it on my notebook to recover some files I really don't want to lose. I also downloaded a torrent of Windows 7 Ultimate 64-bit and burnt it, but it didn't make any sense to me at all. I did the same as I did with Ubuntu, namely raping the escape button as soon as I started my notebook and selecting P1: TSSTcorp... But it seems I just can't fix the problem and I hope you guys can help me out somehow.

PS: My notebook came with a 2-year guarantee, but I'm not sure if this problem is part of the guarantee (I hope it does) and also if I send it back, I'll have to cope without a notebook for a while and if I can fix it with your help, I wouldn't have to wait so long. Thanks in advance!

 

[theog]

Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
Hard Drive Diagnostic Procedure

 

[Korsson]

First I have to choose whether I want both SCSI and ATA support or just ATA support. When I choose both of them, I have four options to choose from:

- for Adaptec
- for LSI 320 Controller
- for Tekram & Symbios Controllers
- for ATTO 320 Controller

I have tried the first two, but in both ways I end up with an empty device list. Then it asks if the list is correct, which it is not in my opinion. But if I say no, it asks whether the missing drive is a SCSI or an ATA/IDE drive. And that's where I'm stuck.

Now back to the beginning, if I choose for tha ATA support only, the same problems occurs, but just without the second choice screen.

 

[braddersz]

When youer presented with:
Startup Repair
- System Restore
- System Image Recovery
- Windows Memory Diagnostic
- Command Prompt

select startup repair, Let it run through. Then reboot, If this dosnt solve your booting issue,

This time select Command Prompt and type sfc /scannow
then press enter, let that run through.

 

[Korsson]

When youer presented with:
Startup Repair
- System Restore
- System Image Recovery
- Windows Memory Diagnostic
- Command Prompt

select startup repair, Let it run through. Then reboot, If this dosnt solve your booting issue,

This time select Command Prompt and type sfc /scannow
then press enter, let that run through.

When I try Command Prompt, it says that "There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again." But when I click on restart, nothing happens at all, there's just the Windows 7 wallpaper and my cursor.

 

[braddersz]

Go back to the command prompt and type:

dism.exe /image:C:\ /cleanup-image /revertpendingactions

Make sure you type it exactly how it is above.

Then reboot

 

[gregrocker]

Boot into BIOS setup to see if the HDD is still detected under storage devices. If not and Hitachi Drive Fitness test won't run then boot free Partition Wizard bootable CD to run the HD surface test and Check File System on each partition. If possible post back camera snaps of the drive map and listings. You also want to verify the Active flag on System Reserved (preferred) or C, then try Rebuild MBR.

Did the Windows installation show up when you booted into http://www.sevenforums.com/tutorials/668-system-recovery-options.html? If so run Startup Repair repeatedly to see if it can get some traction.

If not everything possible that can be done is here for http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html. The steps lead up to if necessary rescuiing your files to run Factory Recovery or get the superior http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164 with the installer provided in Step 1.

But since your PC is under warranty they must fix it via Tech Support or ship it back to repair or replace it. Do not tell them you attempted any reinstall or any more than basic repairs on the installation which came from the factory.

 

[Korsson]

Hey guys, thanks for your quick response! Unfortunately, your help didn't work for my stubborn notebook, so I'll send it in for repair despite the fact that i'll have to cope without it for the next two weeks. Once again, I thank you guys for being so helpful, I really appreciate it. Cheers!