Can't update Silverlight from Windows update (KB3162593)

[Balema]

I am trying and each time it fails...it tries to create a restore point (too much time) and it finally gives me error 643, any ideas how to solve it?

Thank you in advance!

 

[AddRAM]

I wouldn`t even try to update it, that update caused system file corruption. I would just hide it. If all your web pages open fine, you don`t need the update.

What is Microsoft Silverlight and why do I need it? - Microsoft Community

What Is Silverlight? Do I Really Need It? » I've Lost My Internet!

 

[Balema]

Thank you for your answer but what about installing the update... I mean it is the first time (I have Windows 7 for 6 years) that I can't update a thing... And to be honest first time I hear an update of Microsoft causes system file corruption. Why are they not taking back the update if it is bad?

Thank you very much in advance!

 

[torchwood]

Hi Balema,
Your comment i cant update a thing.
Is more of a problem
Lets have a look at the results from this tool
http://go.microsoft.com/fwlink/?LinkID=52012

And one days worth of info from your windowsupdate log.

MS have issued quite a few bad updates.
In regard to Silverlight i have actually rolled it back, kept causing me problems

Roy

 

[Balema]

Thank for your answer!

I have run the tool, now what do you want me to copy so you can see it, it has many things...

 

[torchwood]

Yes please

Roy

 

[Balema]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FMQBF-7H2G8-3J43C
Windows Product Key Hash: tTZ0V8g+Mxpile2yvFQmA4RkvVk=
Windows Product ID: 00426-OEM-9141204-91979
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {2B596BBF-D674-4745-A980-816313CB5198}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160516-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2B596BBF-D674-4745-A980-816313CB5198}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3J43C</PKey><PID>00426-OEM-9141204-91979</PID><PIDType>3</PIDType><SID>S-1-5-21-825374558-1005127703-3835376073</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58A-UD5</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>Ff1</Version><SMBIOSVersion major="2" minor="4"/><Date>20110515000000.000000+000</Date></BIOS><HWID>9B683C07018400FE</HWID><UserLCID>0408</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00182-412-091979-02-1032-7600.0000-0332013
Installation ID: 006995924933317075716483194815298722393324036811385970
Processor Certificate URL: [URL="http://go.microsoft.com/fwlink/?LinkID=88338"]SpcService Web Service[/URL]
Machine Certificate URL: [URL="http://go.microsoft.com/fwlink/?LinkID=88339"]RacService Web Service[/URL]
Use License URL: [URL="http://go.microsoft.com/fwlink/?LinkID=88341"]UseLicenseService Web Service[/URL]
Product Key Certificate URL: [URL="http://go.microsoft.com/fwlink/?LinkID=88340"]PkcService Web Service[/URL]
Partial Product Key: 3J43C
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 10/7/2016 8:07:10 μμ
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:18:2016 21:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: PgAAAAIABwABAAEAAQADAAAAAQABAAEACrZk0pnz79gIhap/wtLCj3yH+gEavcLDSB8agOCZIhdk/ljV6oI=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   GBT     GBTUACPI
  FACP   GBT     GBTUACPI
  MCFG   GBT     GBTUACPI
  EUDS   GBT     
  MATS   GBT     
  TAMG   GBT     GBT   B0
  SSDT   INTEL  PPM RCM

 

[torchwood]

Thats lookin OK,
Can i still see the entries from the Windowsupdate log.

Roy

 

[Balema]

From where I can give you that Roy?

 

[Balema]

Is this OK?

 

[Balema]

Any ideas please?

 

[torchwood]

Hi Balema,
got lost in the pile

From the update log
: - Ενημέρωση για το Microsoft Silverlight (KB3162593)

Have you changed the base language lately or installed another.
The easy fix is to un-install/reinstall Silverlight, takes about 10 minutes

The log is also reporting that its having problems with a Logitech USB device, use thier homepage to update.

Roy

 

[tommyg562000]

This is a perfect opportunity to upgrade to Windows 10.

 

[Layback Bear]

Tommy I see in the last 28 minutes you have posted in several threads that to update to W-10 and nothing else.


I don't see how that will help the OP's problem at hand.
Do you understand that you are on the Seven Forum?