Caps lock problem when re-naming desktop icon in Windows 7 Ultimate

[BLONDELAWMAN]

Hi everyone,

I just joined the forum today, because I have a problem with my new Dell XPS laptop.

Received it three days ago and no problem.

Now, when I try to re-name a desktop icon using a combination of upper and lower case letters, every time I hit the 'Capslock' key, the re-naming process aborts.

This is really upsetting and frustrating: I don't have enough knowledge on PC's to sort this out and my biggest concern is that the laptop is faulty in some way.

If anyone can help, please, I'd be hugely grateful.

Thank-you.

 

[seth500]

Hi BLONDELAWMAN

It sounds like a faulty keyboard but if the key was sticking it still would rename your folder cause I tried it on mine. Can you fill in completely your system specs make and complete model number of your laptop for us. It could be a driver issue but before we can help we need that info...

ie model: XPS 15z (L511z)

 

[BLONDELAWMAN]

Hi,

Yes, of course.

It's a Dell XPS L502X running Windows 7 Ultimate x64.

8 GB Ram and the i7 processor that 'turbos' from, I think, 2.7 - 3.4.

Incidentally, the 'Capslock' is working just fine to move between upper and lower case in this post I'm typing and in a Word doc I just tried.

 

[BLONDELAWMAN]

What happens is than when I hit 'Capslock' after I've typed the first letter in caps (in order to revert to lower case for the second letter), the 'box' under the icon where the name is found closes.

 

[seth500]

Drivers & Downloads

Follow that link I just gave you and the second item down for mouse and keyboards and:

Download
1. Click the Download Now link to download the file.
2. When the File Download window appears, click Save to save the file to your hard drive.

Extract Files
1. Browse to the location where you downloaded the file and double-click the new file to unzip the download package.
2. Specify the location to unzip the files.
3. Click on the unzip button to extract files.

install the drivers and see if that helps at all with the issue. If you have any trouble installing the driver package just post another post and we will help you..

 

[seth500]

What happens is than when I hit 'Capslock' after I've typed the first letter in caps (in order to revert to lower case for the second letter), the 'box' under the icon where the name is found closes.

That is strange. If the drivers don't help then we can run a sfc /scannow in a command prompt to check for integrity problems of your system. There is an attachment to this post that you can download that's from this site. It's an elevated command prompt which will be an easy way to run the sfc scan if we need to.

 

[BLONDELAWMAN]

Seth, no joy: setup wouldn't execute because of a 'compatability issue'. It's not a wireless mouse/keyboard in any event.

 

[seth500]

OK lets run a integrity check on your system. First goto start > programs > accessories > right click on command prompt and run it as administrator. Then type the following into the prompt: sfc /scannow and let it finish to see if there is any violations. If there are it will repair them. It may ask for a reboot as well..

 

[BLONDELAWMAN]

Is this completely safe to do, Seth?
Forgive my concerns, but as a novice with a new laptop, I'm concerned not to cock things up!

 

[seth500]

LOL! Yes it's safe..

 

[BLONDELAWMAN]

Ha! Good, because I just did it: no integrity violations found......

Shall I just start a fire in the yard and chuck it on it, then....??

 

[seth500]

Not just yet. It could very well be a faulty keyboard did you buy the laptop locally? I should have asked but has it done this from day one?

 

[BLONDELAWMAN]

No.

I'm in the UK and Dell built it and sent via mail order.

No, worked fine until today: the capslock still works great in Word/on here; it's just it closes the 'open' desktop icon box if depressed during the renaming process.

I just discovered that you can use the 'shift' key to alternate between upper and lower case, so it is do-able: just worrying in case it's indicative of something more sinister. Everything else seems to be working just fine, though.

 

[seth500]

OK I guess one way to eliminate the problem is if someone were to login to your computer say via teamviewer or some other remote desktop software that allows them to create a folder and name it on your computer by using their keyboard to see if it still happens and if not then we know you got a faulty keyboard...Would you want someone to do that?

 

[BLONDELAWMAN]

Apologies for not replying until now; busy at work.

Tried that and it worked just fine: guess it some anomaly!

It pales into insignificance by comparison with my NEW problem with the laptop!!!!!