CD/DVD no longer detected

[Retiredbill]

I'm using Win7, home premium, 64 bit. When I insert a CD in my drive, I no longer get a window asking me what to do with the CD and I don't have the drive listed in Windows Explorer. I used a CD that I used yesterday that worked fine. I've also used 3 other CDs that worked previously. Any suggestions?

 

[Imperfect1]

Since the problem is so recent, the 1st thing I'd do is a System Restore. That may totally solve the problem if there's been some corruption that happened recently to your system. If it doesn't help, the next thing I'd do is to check to see if there are any recent drivers that you might download. That too could solve your problem.

It could also be a hardware problem, in that your CD - DVD device may have pretty much died.

 

[Retiredbill]

I did a restore to 2 days ago and that seemed to fix the problem. When I rebooted a window came up saying it was loading the CD/DVD driver. I noticed that the most recent restores stated that it included a system update. When I rebooted, there was no update started. Interesting!! Anyway, thanks very much for your help.

Bill

 

[Retiredbill]

I'm adding an additional question. Every time I boot the computer since the restore, I get a message saying "the system restore completed successfully.....". I've tried Xing the message and closing it but it persists. Is there anyway to stop it from coming up?

Bill

 

[Retiredbill]

I've done some additional experimentation because I have experienced the same problem as I did originally. MY system does not recognize the CD/DVD drive. I resorted to a previous restore point and the system recognized the CD/DVD drive. But, after an update it no longer does. I checked the updates and the one that is causing the problem is titled "Intel Corporation-display-Intel(R) HD graphics". What can I do? Is there anyway to delete the update and how can I turn off the automatic updates?

Bill

 

[Tepid]

Try this and see if it helps...

 

[Retiredbill]

What should I try? Did you forget a link?

Bill

 

[1Bowtie]

Try clicking (THIS) in the above post.

 

[Retiredbill]

I downloaded the fix but it didn't work. I then went to device manager (as I don't have an actual disk of software) and requested an update of the driver but was informed that the driver was up to date. Any other ideas?

Bill

 

[Retiredbill]

I have also run a program from Microsoft called MATS that was supposed to fix the problem but it said it couldn't find the CD drive. I also uninstalled the CD drive and rebooted the computer and it didn't work either. The drive was detected in Device Manager but not in Win Explorer. I'm still getting the message that Windows has successfully done a restore every time I reboot the computer. I'd sure like to get these 2 problems fixed. Any ideas?

 

[1Bowtie]

Back up your data and do a repair install of Windows 7 dvd, if that doesn't work do a clean install of os, somethings missing in your first install.

 

[Retiredbill]

Thanks, I'll try using the repair disk that I created when I first got the computer. I do not have a OS disk since I bought the computer with the OS already installed.

 

[1Bowtie]

Did the comp come with a complete image of the os, if so then you can install that. From what i've read here in your thread you've tried the other things so now might be the time to start over clean.

 

[Retiredbill]

The computer did not come with a image. However there is another result that is not explainable. I booted the computer this morning and went directly to email where I read your post. I then pulled out the repair disk I had created and put it in the CD drive. The system recognized it. I went to the BIOS and changed the primary boot drive to the CD and then I continued the boot after taking out the repair disk. I did not do a repair. I checked Explorer and it recognized the CD drive. I then created a new restore point to give me something to go back to. I don't know what or how the system got repaired but it does work now. A real puzzlement!! I'm keeping my fingers crossed.

 

[1Bowtie]

Maybe it is just good carma, who knows, but you need to figure out how to get the Win 7 dvd because there will come a time you are going to need it to do a repair install or clean install. This is coming from experience, in computing the next bootup may not work so be prepared. You either need another hdd to make a backup image or you need the Win 7 dvd.

 

[Retiredbill]

I am, of course, very concerned about this problem. Even today, I left the computer running for a couple of hours and it went into a sleep mode. When I woke it up, Explorer did not list the CD\DVD drive. I went thru a restart and there it was in the Explorer. It is still a puzzlement and something I have to deal with somehow because there are times I will need the drive.

 

[Tepid]

1. You should be able to use the eRecovery system to build the Install media, which you might have done already.
or

You will need to contact Gateway and purchase the Install Disk

2. You will want to reload the OS as the factory installs are not always perfect

3. Go here to get drivers for your system and make sure you install the Chipset drivers.

I am confident,, this is an issue with that system, the install of the OS on that system or some software installed on that system

 

[Retiredbill]

I finally got it fixed. I opened Windows "Hardware and Devices Troubleshooter". I opened "configure a Device" and let it do its thing. When it finished, the problem was fixed.

 

[Retiredbill]

Well, guess what? The problem is back again. I have done everything suggested in this thread. It worked for awhile and then got more and more of a problem. I even went back to a restore point that I had created when everything worked and it didn't correct the absence of the drive in Explorer. Any suggestions?

 

[1Bowtie]

The suggestion that will work clean install of os you have chose to ignore, you have tried the things that were easy but not the thing that will fix it.