Solved changing OS from 32 bit to 64 bit.

[phant0m2012]

i have uninstalled the toshiba stuff . but we are back to the original problem once again now. it is not shutting down ? i have to power off manually still ..

 

[phant0m2012]

just being experimenting . typed msconfig. start up items. pressed services and clicked hide all microsoft services. then shut down .... and it did !!! tried it again and clicked restart ... and it did !!!

 

[gregrocker]

What is checked in the msconfig>Startup and >Services tabs after hiding MS services? That's what matters. Did you uncheck anything, causing it to shut down correctly?

Please take a screenshot of each of those tabs after Hiding all MS Services. Make sure we can see every item.

 

[phant0m2012]

 

[gregrocker]

Since you have Chrome you're stuck with the Google spyware in there, but I'd still uncheck anything except AV.

What about the Startup tab? Is any Toshiba in there? Uncheck all but your AV.

 

[phant0m2012]

OK...WILL give it a go....cheers

 

[phant0m2012]

just tried it. it did NOT restart ! in services i uncheck all except AV. IN Start up only 3 are there. no av in the list . only realtek HD, something from microsoft and dell system ?? dont know how or why the dell system thing is there ? anyway , unchecked the 3. restart but wouldnt restart....

 

[gregrocker]

Is all of the Toshiba crap uninstalled in Control Panel>Programs and Features?

System Restore to before you installed the Toshiba bloatware that caused the problem.

 

[phant0m2012]

there is no dell in the uninstall programs. dont know where it came from... think it may have been yesterday when i was directed to the dell site for something while following instructions on this. but no dell stuff in the list ??

 

[gregrocker]

Let 's see a screenshot of your System Restore points. Tick the box to show them all.

 

[phant0m2012]

there is something called playready PC runtime amd64, which i have no idea what it is ?

 

[phant0m2012]

do i use snipping tool to do this ?

 

[gregrocker]

Yes

 

[phant0m2012]

 

[gregrocker]

Obviously I can't scroll down. Please scroll down to where you began yesterday with the bloatware.

I meant Toshiba earlier, not Dell. Uninstall all Toshiba in Control Panel first. That may do it.

 

[phant0m2012]

 

[gregrocker]

I meant scroll down in System Restore list.

I think you should System Restore to before you began yesterday, then if that doesn't help uninstall Kapersky and try MSE for awhile. Almost everyone here recommends MSE.

 

[phant0m2012]

 

[gregrocker]

Go back to the May 2 Windows Update System Restore point, highlight it and click Next to restore to before those Updates. That was when I left it and it was working perfectly.

After Restore reboot then again check Shutdown. If it works run Windows Updates, check again after required reboot.

 

[phant0m2012]

click Next to restore to before which Updates ?