Solved changing OS from 32 bit to 64 bit.

[phant0m2012]

Mmmm.. How odd ! I clicked on restart and I just seems to be stuck ? It says hitting down' and the circular thing going round and round beside it , but it won't shut down ???

 

[phant0m2012]

Excuse the type errors . Now using my mobile . Still waiting for my system to shut down !! Its been 20 minutes now and the circular thing is still going round next to 'shutting down' ! Seems to not want to restart ???

 

[gregrocker]

If necessary boot into the Win7 installation media's System Recovery Options to System Restore before the Update was installed. Then try one more time installing updates singly to see if it will take. If not you said you already have the Toshiba cam driver, correct?

That Authen tech driver is for your fingerprint reader. It may also include Facial Recognition driver. Do you actually use either of those? When you attempt to use them normally now, what exactly happens?

I think the webcam is missing a fuller software package. But again, this is not needed except to see yourself so most users are satisfied with the simple driver that allows using the webcam in every way it is normally used online. How do you use your webcam? Try using it that way now. It likely works with the rudimentary driver provided by Updates (try that first) or Toshiba.

If you want the full software package then we can research the WIn7 driver from it's actual manufacturer, by googling the name and model number + WIn7 software. If it doesn' take you to the driver itself, it often will find a help thread for someone who has been in your position. I've never not been able to find the software, although in the rarest cases it may not work without being run or extracted from Toshiba Recovery image, depending upon how Toshiba modifies it.

 

[phant0m2012]

ok, i did the system start up recovery using my windows disc after i shut my computer down then restarting it pressing f12 and choosing the discs image . i went to skype and viber and my web cam is working. i always used face recognition though when i started up my computer and that is not there. the gesture control stuff is all there not that i ever used it but not face recognition ?

 

[gregrocker]

The Facial Recognition Software is available when you select Vista 64 bit in the dropdown.
http://www.toshiba.co.uk/innovation...342&page=1&ID=70996&OSID=27&driverLanguage=42
This normally means there is no newer Windows 7 driver, but Vista drivers should work for Win7. Then you'll need to see if it has enough of the software, or if more must come from the Recovery disks or be further searched.

You can put your Recovery disks in the drive and browse them in Explorer to see if there is an Applications folder. We can help you browse if you post back a screenshot of their contents.

According to this thread found in a search, there is a folder on Vista drive (which would have been your old Vista C drive) named TOPASINS which contains all applications for reinstall. Do you have an old image of your Vista C drive other than the Recovery disks?

 

[phant0m2012]

HI THERe, i do not have vista recovery discs. vista was pre installed on the laptop wen i bought it. in 32 bit. i only have toshiba recovery discs x2 and the windows 7 ultimate box with the 32 bit and 64 bit discs. i looked in device manager and opened everything. there is no facial recognition driver ? it did used to be under toshiba - utilities when clicking on start and then all programs before.

 

[gregrocker]

If the PC came with Vista then the 2 Recovery disks you have would reinstall Vista with all of the Toshiba crapware. It may also be in a folder on one of those disks to browse and access. We can help you see.

Facial Recognition would need to have a driver installed in Device Manager which would be in error now if it wasn't installed. So it likely has its driver which may be named something else. It may need more software in addition to the driver to function fully though.

Did you download and try to install the Vista Face Recognition Driver I found for you above? Does it restore the function enough?

 

[phant0m2012]

hi there...wow,, thankyou the download you found has worked ! where did you find this ? when i went to toshiba site and put in my model details i downloaded everything available but this was not there ! the only thing thats missing now is the toshiba disc creator or would you recommend me using another program .

 

[AddRAM]

I wouldn`t install any other software unless you need it.

 

[phant0m2012]

ok thanks again....

 

[gregrocker]

As I explained above, often if there is solely a Vista driver for the device it will only be listed under Vista drivers for that model, so when one Upgrades to Win7 they don't normally look there and miss it. I've learned to also look for missing drivers not listed under Win7 xxbit under Vista drivers, which always work for Win7.

In this case the full functionality of the device is apparently built into the driver, or it delivered a little more software than just a driver. You may see a listing for it in msconfig>Startup or >Services (after Hiding all MS Services). This may need to stay checked there to function as you want it - you can test un-checking it to see.

As it says in Clean Reinstall - Factory OEM Windows 7 you will get better Win7 performance if you disable all but your AV in those two msconfig locations, so that a bunch of programs are not starting on Win7's back. Most programs can wait until you need them to be started.

There are other optimizations, tools and methods that will assure you get and keep a perfect install in the blue link tutorial. Ask back if you have any questions.

If Windows Media Center doesn't provide all you need for playing and creating disks, ask back here for others to try. You can choose Windows Media Center as your default player and burner in Control Panel>Default Programs.

 

[phant0m2012]

hi there,, sorry to sound clueless but what is av ? i have just clicked on run, typed msconfig and a box has opened that says system configuration. theres a list of files all with the boxes checked. which ones should i uncheck ?

 

[AddRAM]

Anti-Virus

You do have one installed don`t you ?

 

[phant0m2012]

ah ok, sorry... yes i have kaspersky internet security 2014.

 

[AddRAM]

i dont think you follow me... my laptop had vista installed on it when i bought it. when windows 7 came out i installed that. the recovery discs are with all the toshiba stuff and windows vista 32 bit . all i want is a 64 bit OS with my all toshiba stuff
what is the difference between me inserting the windows 7 disc and starting from scratch and the Clean Reinstall - Factory OEM Windows 7? or are they the same thing ? and where do i find the Automatically deliver drivers via Windows Update option ?

I found it quite odd how you say you installed Windows 7 in the past, and yet this time you seemed to have all sorts of trouble re doing it :sarc:

 

[gregrocker]

hi there,, sorry to sound clueless but what is av ? i have just clicked on run, typed msconfig and a box has opened that says system configuration. theres a list of files all with the boxes checked. which ones should i uncheck ?

As I said above uncheck all but your AV. You may need to add back face recognition if it needs it. You can take a screenshot with window expanded showing all listings using Snipping Tool in Start menu. Attach it to reply using paper clip icon.

Remember on Services tab to first check Hide all MS Services.

 

[Brink]

Neil,

To help with what Greg posted above.

http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

 

[phant0m2012]

how do i take a screenshot with window expanded showing all listings ? i have never used this before. i now have the snupping tool up on my desktop.

 

[Brink]

Neil,

I like using the Print Screen key along with Paint to show everything. Once you paste the image into Paint, you can crop it to how you like.

http://www.sevenforums.com/tutorials/9717-screenshot-paint.html

http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[AddRAM]

How to Use the Snipping Tool in Vista

http://windows.microsoft.com/en-us/windows7/products/features/snipping-tool