Solved changing OS from 32 bit to 64 bit.

[phant0m2012]

View attachment driverview.txt

 

[phant0m2012]

shutdown has actually worked ! it shutdown...

 

[phant0m2012]

as for the 2 yellow exclamation marks in device manager. i double clicked on the first one (multimedia controller ) and it said device not installed.

 

[Arc]

I had a doubt that you will not hide microsoft drivers. So I made it bold. Still you ignored/overlooked it.

==================================================
Driver Name       : nuvotonir.sys
Address           : 00000000`02D0F000
End Address       : 00000000`02D26000
Size              : 0x00017000
Load Count        : 1
Index             : 96
File Type         : Dynamic Link Library
Description       : Nuvoton MC CIR Port Driver
Version           : 8.1.63.2001
Company           : Nuvoton Technology Corporation
Product Name      : Nuvoton CIR Transceiver
[COLOR=Red]Modified Date     : 31/08/2009 11:45:20[/COLOR]
Created Date      : 31/08/2009 11:45:20
Filename          : C:\Windows\system32\DRIVERS\nuvotonir.sys
File Attributes   : A
Service Name      : nuvotonir
Service Display Name: Nuvoton CIR Transceiver
Digital Signature : 
==================================================

Is it any of these? https://www.nuvoton.com/NuvotonMOSS...?tp_GUID=c78adfaf-87ca-46d1-a15a-0d33583c2797

Search for any possible driver update for it. If no update is found there, better you dont use it.

And, Disable USB Selective Suspend too.
USB Selective Suspend - Turn On or Off

 

[phant0m2012]

USB Selective Suspend is now disabled

 

[Arc]

Nice. Let us know for any other issue, when all the suggestions are done.

 

[phant0m2012]

ive sussed out to get the hardware identification info from device manager but struggling with getting the thing i need from dell support page .

 

[phant0m2012]

the multimedia controller info. is 102F + 01BA
and the unknown device is ACPI\ TOS6205

 

[phant0m2012]

do i need to update my bios from what i have on my system which is version 2.30 dated 28/08/09 to the 2.30 version that is dated 05/09/11 on the toshiba website.

 

[Arc]

the multimedia controller info. is 102F + 01BA
and the unknown device is ACPI\ TOS6205

It is Bluetooth. ACPI\TOS6205 drivers

You may get it from http://aps2.toshiba-tro.de/bluetooth/?page=download-toshiba

But if Bluetooth is not a must for you, you may let it remain as it is.

 

[phant0m2012]

yeah, bluetooth is not a must for me.

 

[Arc]

Then you may not be very much concerned about it.

 

[phant0m2012]

there are greater concerns....

 

[phant0m2012]

just tried restart and it logged off but got stuck on the shutting down again. had to manually shut it down again .

 

[Arc]

Are you still using the Nuvoton MC CIR Port?

 

[phant0m2012]

shall i delete it from device manager ?

 

[phant0m2012]

just tried downloading the bios 2.30 (05/09/11) from the toshiba link -my bios 2.30 is 28/08/09. i got a box that popped up saying this computer is not supported ???

 

[phant0m2012]

just disabled the Nuvoton MC CIR Port and its still not shutting down/restarting ???

 

[Arc]

Click on Start > Control Panel> Windows Update.

At the left, there is control panel home. The second item there is Change Settings. Click on it.

Take a snapshot of the resulting window and upload the screenshot.

 

[phant0m2012]

how do i take a snapshot of the windows update ?