Hi! We got our grandchildren a chromebook recently. It has been working fine. But today, the kids were playing with it and touching buttons they shouldn't have touched. I was too busy to interfere and thought I could fix it back to normal later, but I wasn't able to. The screen looks white and says "Google" on it, and nothing happens when it is turned on. It doesn't help to turn it off and then turn it back on. Google search gives no evidence that anyone has seen this kind of problem before or how to fix it. All they mention is a completely white screen problem - but the screen is not completely white. Should I take out the battery? That has helped one of my laptops before when it got a blue screen and there was no way to turn it off.
My Computer
At a glance
Windows 7Intel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHzIntel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHzIntel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHz
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- HP
- OS
- Windows 7
- CPU
- Intel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHz
- Motherboard
- Intel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHz
- Memory
- Intel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHz
- Graphics Card(s)
- Intel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHz
- Sound Card
- Intel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHz
- Monitor(s) Displays
- Intel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHz
- Screen Resolution
- Intel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHz
- Hard Drives
- Intel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHz
- PSU
- Intel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHz
- Case
- Intel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHz
- Cooling
- Intel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHz
- Keyboard
- Intel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHz
- Mouse
- Intel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHz
- Internet Speed
- Intel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHz
- Antivirus
- Windows Defender
- Browser
- Google Chrome
- Other Info
- Intel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHz
