Code 38 with Asus USB-BT400 Bluetooth Dongle

[Catalpa]

Hello, I just got an Asus Bluetooth USB dongle and I went through the installation process, restarted, plugged it in and now I'm getting a Code 38 in the device manager. It told me to remove any Bluetooth software I already installed, I checked for it and there wasn't any.

I have no idea what to do at this point and I really want this to work so I don't have look for another one.

Thanks in advanced.

- Nolan

 

[carwiz]

Did you have a BT device before or is there one included (built-in) in your laptop? The code indicates there is a BT driver already in memory. The normal procedure is to remove the old driver then reboot before installing a new device driver, However; Windows will install a generic BT driver when the device is first plugged in so a new driver shouldn't be needed. Post an image of your Hardware Manager with the BT device plugged in and Bluetooth Radios expanded.

 

[Catalpa]

Did you have a BT device before or is there one included (built-in) in your laptop? The code indicates there is a BT driver already in memory. The normal procedure is to remove the old driver then reboot before installing a new device driver, However; Windows will install a generic BT driver when the device is first plugged in so a new driver shouldn't be needed. Post an image of your Hardware Manager with the BT device plugged in and Bluetooth Radios expanded.

Ya, I had another crappy USB dongle that wasn't working, that's why I bought this new one. The laptop does not have one built into it.