Command Center wants to make changes to my computer, can't click no

[andrew129260]

Download avastclear.exe on your desktop

Should I move it from my downloads to my desktop? I can't save files when I download them.

It honestly should not matter. Just open it, it will prompt you to restart in safe mode. Do so.

If you installed avast! in a different folder than the default, browse for it. (Note: Be careful! The content of any folder you choose will be deleted!) If you cannot find the avast folder under c\program files that is fine, just do not select a folder then.
Click REMOVE
Restart your computer

Have you done tfc like I asked?

 

[uapaul]

No, I thought that I should remove the avast remnants first

 

[andrew129260]

No, I thought that I should remove the avast remnants first

Ok that is fine. Do that. After you get booted back up. Hit no (if you can) on the uac prompt for command center.

 

[uapaul]

Should I run the scan before I restart in safe mode? whoops dont mind this I didnt see your reply when I typed this

 

[andrew129260]

(Wait a second after you see my reply and refresh a few times before replying. Sometimes I edit my post a few seconds later.)

Since your having problems with saving files..........tfc might be hard to run.

Try another web browser like internet explorer since I see you are using chrome. See if that allows you to save tfc to your downloads folder or desktop.

Here are the directions again:


1.) Please download and save the file TFC by Old Timer. Again, save the file to your downloads folder or your desktop. Do not run it.

Downloading TFC


2.) Close your programs before running this tool. TFC will close ALL open programs.

3.) Browse to where you saved tfc. Right click on tfc.exe and choose Run As Administrator.

4.) Click the Start button to begin the cleaning process and let it run uninterrupted to completion. When it finishes it will say total files cleaned, and the start button will be grayed out. Click exit.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

 

[uapaul]

When I restarted in safe mode, I realized had no idea where the avast files are. So I restarted in normal mode (command center message didn't pop up in safe mode) and I wonder if it it's ok to just search for the files and delete them myself. Here's a picture of what I found with the name avast: I was dumb and forgot that I can't press print screen twice and have two different pictures, theres more that the search found but not much.

 

[andrew129260]

Did you read what I posted here? You need to slow down a little bit here.

Thanks for sticking with me so far, I just want to be cautious, do I need to have avastclear saved to my desktop or can I just run it from my downloads

No problems with being cautious I would follow the directions on the page:

How to uninstall our software using avastclear:
Download avastclear.exe on your desktop
When you open the tool it may prompt you to restart in safe mode. That is fine. Do so.
If you installed avast! in a different folder than the default, browse for it. (Note: Be careful! The content of any folder you choose will be deleted!) If you cannot find the avast folder under c\program files that is fine, just do not select a folder then.
Click REMOVE
Restart your computer

 

[uapaul]

In the safe mode program there wasnt a way for me to search with keywords for items ( I could browse for it but that would take forever and the files that I found in the search are in different places) I'm pretty sure I installed avast in the default place, but all of these remnants of avast are in different folders.

 

[andrew129260]

In the safe mode program there wasnt a way for me to search with keywords for items ( I could browse for it but that would take forever and the files that I found in the search are in different places) I'm pretty sure I installed avast in the default place, but all of these remnants of avast are in different folders.

Please read what I said and slow down. You are posting to quick. Read everything I state and keep asking questions if need be, but make sure you are reading each response. I did not ask you to search for avast. I asked you to launch the utility, it then prompts you to restart in safe mode. Do so. Then when the utility opens, click the browse button ... and choose C\program files (check both programs files folders if you have two) and look for the folder called Avast. If it is not there, do not choose a folder and exit out. Then click uninstall.

See screenshots and do in order:

 

[uapaul]

I don't have a folder called avast in either of my program files. I do have a folder called Avast Software in my Program Data folder, should I choose that folder and uninstall it?

 

[andrew129260]

I don't have a folder called avast in either of my program files. I do have a folder called Avast Software in my Program Data folder, should I choose that folder and uninstall it?

Ok then. Yes that is fine if you would like. The important thing is to choose the uninstall button like shown in the screenshot. This will delete all reg keys and drivers if any are found and then will prompt to restart.

Later, AFTER you rebooted from the utility, if you like you can search for and delete any folders you find with avast. But the removal tool should be fine.

Once you finish doing the above,
After you get booted back up. Hit no (if you can) on the uac prompt for command center.

Then Please do what was posted in post 25.

Click this link to go directly to the post.

Confirm with me what you have done when you finished.

 

[uapaul]

I haven't run tfc yet, but I think this might be of some importance; When I had the avast uninstaller restart my computer I waited for about 10 minutes for my computer to shutdown and reboot, but it just kept on saying "shutting down". I decided to turn it off manually with the power button and I restarted it in safe mode. I went on with the avast uninstaller and uninstalled the avast software and restarted my computer in normal mode.

 

[uapaul]

I ran tfc here are the results"

total files cleaned: 3,901.00 mb

Towards the end of the scan, libraries opened out of nowhere.

There was no prompt to reboot so I restarted the computer myself.

When my computer restarted there is a black space in my icons and I don't remember what was there, but I do remember there not being an open space.

I still received the command center prompt. Here's a picture:

 

[andrew129260]

Ok, thank you for the information. Run herdprotect again. This time remove what was showing in the screenshot from earlier. Everything above the inconclusive line. Does this make sense? Check and remove those programs. Click the item-Action-delete. Once done, and the threats removed; restart the pc. Run it again and then post a new log.

1.) Were you able to save the file (tfc) in google chrome or did you have to use internet explorer?

 

[uapaul]

I didnt try in google chrome, I used internet explorer for the download

 

[andrew129260]

I didnt try in google chrome, I used internet explorer for the download

Ok so it worked in there then. Thank you

Do not forget to do the following posted above:

Ok, thank you for the information. Run herdprotect again. This time remove what was showing in the screenshot from earlier. Everything above the inconclusive line. Does this make sense? Check and remove those programs. Click the item-Action-delete. Once done, and the threats removed; restart the pc. Run it again and then post a new log.

 

[uapaul]

Before I do that, would it be safer to shut down my computer and then turn it on instead choosing restart after the removal of the threats?

 

[andrew129260]

Before I do that, would it be safer to shut down my computer and then turn it on instead choosing restart after the removal of the threats?

That makes no difference.

 

[uapaul]

I ran the herdprotector scan, found one threat (the other ones i remember it showing last time are gone)and I chose to look at the details of it and it was part the uninstallation software for call of duty world at war (a game I have on disc). herdprotect told me that I should uninstall COD WAW from the control panel before deleting this file because it might not allow the game to uninstall correctly if I ever chose to do so. I decided to check on here before removing the file.

There was an option to cancel looking at the details and go back to the scan results so I could be ready to remove the file, but when I clicked cancel this appeared and has been "removing set.exe" for about 15 minutes. Should I close the herdprotect window and rescan?

 

[andrew129260]

You do not need to uninstall call of duty. You can just close out of herdprotect and restart your pc. Even if it still says removing setup exe, just restart. Setup.exe is not malware. Your game will be fine.

Now move on to this:

Run herdprotect again, save a log and upload it here. (Were done with the malware removal imho. This is just so I can double check.) Just close out of herdprotect then.

____________________________________________________________________________________________

Next step for directions:

Command center is not malware. It is this: Alienware Command Center - Should I Remove It?

You do not need should I remove it to uninstall it, that link is just for information purposes.

It is made by alienware. Find it under control panel-uninstall a program. Find it and uninstall it. It is just bloatware from the manufacturer you do not need.

Then restart.

Keep up the good work