Compatability mode fail after earlier success

[pfhughes]

Problem: had previously installed HP's full version software for a Scanjet 5530 photosmart scanner and used it for several years. Recently for no obvious reason it suddenly stopped working - not associated with any 3rd party installation or update. Attempted re-installation using the same HP software package (setup_full_5530.exe) now fails with an "OS not supported' message - see attached screen grab.

This is on a standalone desktop PC running Win7 SP1 (6.1) Home Premium 64-bit, administrator status and following the HP instructions for installation via compatibility assistant and Vista as the recommended choice. Scanner connection is direct via USB cable.

Over the course of multiple attempts to install I have (very carefully, C drive image backup) used regedit to search and remove as many references to '5530' as I could find with attempted re-installation continuing to fail. As this has run for an extended time previously with no problems I am at a loss. It would seem to me that there must be a left-over registry entry that is somehow blocking the re-install. It is a perfectly good scanner and seems criminal to 'junk it' for want of getting software to work that demonstrably can work. I accept that it is an old (but good!) unit but would be very grateful for thoughts, suggestions and methods that might assist in clarifying this hassle and getting it up and running.
Many thanks, Phillip Hughes

[Email removed for user safety]

 

[torchwood]

Hi

can you reset folder view to show hidden.

in Program files/program files (x86) and Program data ---- delete any HP scan programs

now please
goto

C >> users >> your username >> Appdata>> in the 3 folders here also remove any hp folders

now
check in Task Scheduler remove any HP scan, likely to be an updater


REBOOT


Retry install.

note according to the user manual
arcsoft collage creator only works in WinXP




Roy

 

[pfhughes]

Thanks for the reply, Torchwood.

I will try this and report back.

Regrds, Phillip

 

[pfhughes]

Hi Torchwood, and thanks again for the suggestions. To update the current status:

as admin, for both my 'admin' account and my 'user' account I followed you list and
- checked/cleared Program files/Program files (x86) and Program data
- for both accounts checked/ cleared Appdata / Local LocalLow and Roaming as applicable
- checked Task scheduler but no HP item there
- rebooted
As admin
- followed the instructions as per the attached HP data from my previous installation of the software -

but sadly as previously after the first couple of pre-install screens I got the same 'no-can-do' as initially in the screenshot from my first post.

The frustration level is more intense because it has worked before, so I do not want to give up just yet.

Phillip H

 

[BrainDamage]

Right click the .exe file of the setup, select Properties > Compatibility tab. Is "Run this program in compatibility mode for:" checked?

 

[pfhughes]

Hi BrainDamage
thanks for the thought but yes, that is one of the options I have tried with no advance on the above. It is becoming intensely frustrating as it used to work well and SOMETHING is now blocking it. Open to any and all suggestions thanks.

Regards, Phillip