Solved computer can't go into sleep mode (crashes if left alone)

[lichking77]

I've had my computer for a little bit over a year now and it has worked fine. But now when I select sleep mode, the computer turns off the monitor but the fans are still going, it shows no sign of actually sleeping. Most of the time I can't get back to the login screen because the monitor remains black, so I have to force shutdown. If I leave the computer alone, it will eventually crash, so when I turn it back on it says the computer has recovered from blue screen.

I have read several threads but none managed to solve my problem. Some threads said video cards seem to be the problem but when I disabled my video card, the computer still couldn't sleep.

Sometimes, the computer does manage to go into sleep mode but its completely random.

Windows 7 Home Premium SP1 x64 (OEM)

 

[writhziden]

Security Software: ??? Make sure to install security software. I recommend either of these:

• Microsoft Security Essentials - Free Antivirus for Windows coupled with Malwarebytes. Do not start the free trial of Malwarebytes. Just use the standalone version, update it, and scan your computer once a week with Malwarebytes and with Microsoft Security Essentials.
  
  
• http://www.sevenforums.com/system-s...-system-security-combination.html#post1732627

After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.

I do see remnants of ESET NOD32; is it still installed? It is not running...


Problem Devices:

BT-270	USB\VID_0B05&PID_1788\74F06DC2ABD5	This device is disabled.
USB2.0 UVC VGA WebCam	USB\VID_13D3&PID_5120&MI_00\7&431E42E&0&0000	This device is disabled.

Are the above intentional? If so, please provide an explanation so we can understand your troubleshooting steps.


Your crashes were old, but may still be helpful. The .dmp indicates graphics card related problems. I do notice an ATI overclocking utility installed that will not work with Windows 7 and may cause instability. Graphics card related problems can be caused by your DirectX/graphics card. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.

• If you are overclocking any hardware, please stop.
  
  
• Check Windows for corruption. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to provide us with the sfcdetails.txt file if errors occur.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.

1. Download the drivers you want for your display card(s)
2. Click Start Menu
3. Click Control Panel
4. Click Uninstall a program
5. For NVIDIA:
   • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
   • Restart your computer
   • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
   • If any remain of the above, uninstall one at a time
   • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
6. Restart your computer after uninstalling drivers for all display cards
7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.

 

[lichking77]

Hello, thanks for the reply.

I have NOD32 Antivirus installed and running, I am running system scan now along with MalwareBytes.
I have intentionally disabled webcam and bluetooth because I have no intention of using them.

I am aware that my crashes were old, once I figured out that sleeping caused the crashes, I did not put the computer into sleep mode. I meant to post about the problems earlier but forgot about it until now.

I am not overclocking any hardware that I am aware of. This computer did come installed with Power4Gear Hybrid and I occasionally use that for adjusting processor performance based on whether or not the pc is plugged in or not.

I will report back with scan results and will mess around with my graphics card drivers (NVIDIA 425M)

Edit1: DirectX scan no problems.
Edit2: Did a clean reinstall of NVIDIA drivers; MalwareBytes found an infected object and cleaned it; no problems found with Windows corruption; NOD32 found nothing.

 

[writhziden]

Great news! Let us know how things go with the next sleep cycle.

Try to do the sleep cycles that normally make the system crash, and upload any new reports if you do crash. Best of luck it is solved!

 

[lichking77]

No go, the computer did the same thing when I put it into sleep. Monitor went black, fans kept running. It shows that the Power and Wifi lights are on but nothing else. After 15-20 minutes it shuts down; when I turn it back on, it gives me the options to boot into safe mode.

When I logged in this was the error message:
Windows has recovered from an unexpected shutdown.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004C72060
BCP3: FFFFF80004625518
BCP4: FFFFFA8004915010
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\062612-24367-01.dmp
C:\Users\Bobo\AppData\Local\Temp\WER-66378-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[writhziden]

We need the full reports to determine the problem: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[lichking77]

Here it is.

 

[writhziden]

Ah, your sleep problems are being caused by your wireless driver. Update it from the ASUS support site.

If you need help, please fill in your system specs in your profile and not in a post in this thread: http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html


First, download the Atheros wireless driver from ASUS. Then do the next steps:

1. Click Start Menu
2. Right Click My Computer/Computer
3. Click Manage
4. Click Device Manager from the list on the left
5. Expand Network adapters
6. Right click the Atheros network device
7. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
8. Put a tick in Delete driver software for this device and hit OK
9. Do not restart your computer
10. Install the downloaded driver for the Atheros network device.

Alternatively:

1. Login as an adminstrative user.
2. Click Start Menu
3. Click Control Panel
4. Click Hardware and Sound
5. Click Device Manager (the last link under Devices and Printers)
6. Expand Network adapters
7. Right click the Atheros network device
8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
9. Put a tick in Delete driver software for this device and hit OK
10. Do not restart your computer
11. Install the downloaded driver for the Atheros network device.

 

[lichking77]

Hmm, certainly explains why the wifi light is still on. I'll give it a try when I get home.

Thanks for the help!

 

[writhziden]

You're welcome. Let us know if you need any help finding a suitable driver. If you cannot find one through ASUS, I have a few other sources for your wireless device from other laptop manufacturers.

 

[lichking77]

I am having trouble uninstalling this driver. After I began the uninstall process, the window just kept saying "Uninstalling devices" for two hours straight. I figured this wasn't normal so I cancelled the uninstallation.

Should I just update the driver through Windows, without uninstalling? Also other sources for downloading the driver manually would be appreciated. I couldn't find the actual driver through the Atheros website.

 

[writhziden]

You may need to uninstall the driver in http://www.sevenforums.com/tutorials/69585-safe-mode.html.

I have had similar problems with Atheros drivers, and it usually means the driver is corrupted and needs to be uninstalled through Safe Mode. Make sure to delete the driver software for the device when prompted to do so or it will re-install the corrupted driver on restart.

Atheros drivers do not install well over the top of older drivers. This is something I find frustrating myself.


For a driver update: Sony eSupport - VPCCW17FX - Drivers & Software

 

[lichking77]

nice, that did the job. problem solved!

 

[writhziden]

Awesome!!! Glad to see it solved.