BSOD, and computer crashes when going into sleep mode

[uihyedct]

About a week ago my computer BSOD'd on me in the middle of the day. Prior to the BSOD I had noticed an unusual amount of slow down on the screen refresh when watching a video.

Since that BSOD, anytime I put my computer into sleep mode, I cannot wake it up. I have to physically restart it. Windows has on all 3 occasions that I put it to sleep saved a minidump file for the crash.

I am not sure if this is related to the BSOD or not, but figured more information is better than less even if it is irrelevant. For the last month or so I have been seeing visual refresh problems with my computer. I would move a file from one folder to another & the folders would not refresh. If i hit f5 on the folder to force a refresh, the change would appear. Please note -- the files were moving. It was simply not showing them move.

 

[koolkat77]

Welcome to the forum.

Update the Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver Driver Reference Table

[FONT="Lucida Console"]Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\Compressed\FERB-Tue_12_16_2014__92324_95\121614-28610-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?00000000`00000000?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`00282022?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`049e6500?
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`03407000 PsLoadedModuleList = 0xfffff800`0364a890
Debug session time: Tue Dec 16 12:59:27.671 2014 (UTC + 6:00)
System Uptime: 0 days 15:25:27.059
Loading Kernel Symbols
...............................................................
................................................................
................................................................
...
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8013c09060, fffff800049e6518, fffffa8015e329b0}

Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8013c09060, Physical Device Object of the stack
Arg3: fffff800049e6518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8015e329b0, The blocked IRP

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'hiber_dumpfve' and 'spsys.sys' overlap

DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000e00000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF800049ECFB0

STACK_TEXT:  
fffff800`049e64c8 fffff800`034ec8d2 : 00000000`0000009f 00000000`00000003 fffffa80`13c09060 fffff800`049e6518 : nt!KeBugCheckEx
fffff800`049e64d0 fffff800`0348785c : fffff800`049e6600 fffff800`049e6600 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`049e6570 fffff800`034876f6 : fffff800`0362d140 00000000`00364fec 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`049e65e0 fffff800`034875de : 00000081`48b4ce66 fffff800`049e6c58 00000000`00364fec fffff800`035fc008 : nt!KiProcessExpiredTimerList+0xc6
fffff800`049e6c30 fffff800`034873c7 : 0000002a`30a04cc1 0000002a`00364fec 0000002a`30a04c18 00000000`000000ec : nt!KiTimerExpiration+0x1be
fffff800`049e6cd0 fffff800`034748ca : fffff800`035f7e80 fffff800`03605cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`049e6d80 00000000`00000000 : fffff800`049e7000 fffff800`049e1000 fffff800`049e6d40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_k57nd60a_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_k57nd60a_IMAGE_pci.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa8015e329b0
Irp is active with 3 stacks 2 is current (= 0xfffffa8015e32ac8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa801617a050 00000000 fffff800036c9210-fffffa8019b8cd40 Success Error Cancel pending
	      Unable to load image \SystemRoot\system32\DRIVERS\k57nd60a.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for k57nd60a.sys
*** ERROR: Module load completed but symbols could not be loaded for k57nd60a.sys
 \Driver\k57nd60a	nt!PopSystemIrpCompletion
			Args: 00015400 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8019b8cd40    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm k57nd60a
start             end                 module name
fffff880`0ffa3000 fffff880`0fff4000   k57nd60a T (no symbols)           
    Loaded symbol image file: k57nd60a.sys
    Image path: \SystemRoot\system32\DRIVERS\k57nd60a.sys
    Image name: k57nd60a.sys
    Timestamp:        [B]Fri Oct 16 16:29:38 2009 (4AD84B12)[/B]
    CheckSum:         00059567
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4[/FONT]

Sometimes drivers remain and do not get completely uninstalled.

 Driver Removal Process:

• Download Driver Sweeper to the desired location.
• Extract the files from the zip.
• Uninstall the driver Program & Features - Control Panel.
• Run Driver Sweeper, check the drivers you want to uninstall or clean registry leftovers of.

Link to full tutorial: http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

 Clean boot

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:

• How to Change, Add, or Remove Startup Programs in Windows 7

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Make scans with the following:

Kaspersky TDSSKiller

• Anti-rootkit utility TDSSKiller

ESET online scanner:

• Free Online Virus Scanner | ESET

 Temp Monitoring

Check for heating issues using Speccy or HWMonitor.

• Speccy - System Information - Free Download
• HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

Upload a screen shot with either of the tools: http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

 Hard Drive Diagnostics

• Double click and open my computer.
• Right click on desired drive and hit properties.
• Click on tools tab and Check now.

Read complete instructions on the tutorial: http://www.sevenforums.com/tutorials/433-disk-check.html

Other Tests:

 

• Upload a screenshot of your hard disk using Crystal Disk Info.
• Make a hard drive test from the hard drive manufacturers website.
• Test your Hard Drive with SeaTools.

 

[uihyedct]

Thanks. I will start looking into all of this & let you know the results.

 

[uihyedct]

I tried all of the suggestions without much success. I have narrowed the scope of the issue a little bit in testing.

The issue is when the computer goes into Sleep Mode. It appears the computer is not going all the way into Sleep Mode. What was interesting is the computer went into Sleep Mode once after I rebooted but before I logged in & I was able to wake it up properly. So it is only after I have logged in that the problem is occuring.

Detailed items:

- I installed the new NetLink Driver.
- I ran drivesweeper & removed drivers for my old AMD video card which is no longer used.
- I tried a complete clean boot & then put the computer into sleep mode after the boot & still experienced the problem.
- I ran the SFC /scannow option suggested & it started there were no problems.
- I ran Kaspersky TDSSKiller which found no issues.
- I ran ESET online scanner which also found no problems.
- Attached is the Speccy report. Everything appears in the normal range to me.
- I ran a hard drive check on my computer & it came back with no problems as well.


Any further suggestions?

 

[Golden]

Please upload the new zip file.

 

[uihyedct]

Run the initial scan again you mean?

 

[Golden]

Yes, re-run DM Log Collector, and upload the new ZIP file it creates.

 

[uihyedct]

Ok. Here you go.

 

[uihyedct]

Anyone?

 

[Arc]

Can you update the driver to Broadcom NetLink (TM) Gigabit Ethernet from Ethernet NIC NetLink Driver Downloads | Broadcom as said in #2?

- I installed the new NetLink Driver.

It is not the fact. The installed driver is of 2009, whereas there are newer drivers in Broadcom.

View attachment 345168​

No other narrowing down is needed right now.

After updating the driver, put the computer to sleep for a couple of times. Wake it up. Let us know for any further BSOD.
___________________________________________

>[ 16, 2]   0 e1 fffffa8016176050 00000000 fffff80003712210-fffffa801e5bc7b0 Success Error Cancel pending
[COLOR=Red]          Unable to load image \SystemRoot\system32\DRIVERS\k57nd60a.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for k57nd60a.sys
*** ERROR: Module load completed but symbols could not be loaded for k57nd60a.sys[/COLOR]
 \Driver\k57nd60a    nt!PopSystemIrpCompletion
            Args: 00015400 00000000 00000005 00000003

    Image name: k57nd60a.sys
[COLOR=Red]    Timestamp:        Fri Oct 16 15:59:38 2009 [/COLOR](4AD84B12)

 

[uihyedct]

I did update it & it is showing the latest version in the properties for the device already. I just double checked. Here is a screencap of the latest driver with the properties for my device next to it. The computer is still freezing up when I attempt to put it to sleep though.

 

[Arc]

The latest crash dump contained in the zip uploaded with post #8 says that the driver is of 2009.

We have to wait for another BSOD to say anything more about it; but if the driver is updated, the BSOD should not occur during sleep anymore.

 

[uihyedct]

Thanks for the clarification. Do you have any other suggestions to figure out why the computer won't go to sleep when I put it in sleepmode?

 

[Arc]

Do you have any other suggestions to figure out why the computer won't go to sleep when I put it in sleepmode?

So you say now this computer is not going to sleep?
Not bad, actually.

But if you need sleep, check the power options settings.