Computer detects my headset but sound doesn't play through it?!

[JollyJed]

Hey guys,

I recently had a BSOD problem which was resolved by removing my GPU's device driver and removing the GPU itself to give it a clean and refit it. Since then i don't get sound through my headset/speakers and i have no idea why! my realtek audio recognizes when the jacks are being used and even gives me a message in the bottom right. When i go on playback devices it shows that sound is being played through the device (green bar goes up and down) but i literally hear nothing! I honestly have no idea whats wrong as it seems the jacks are fine considering my computer knows when they are being used, i also have realtek audio still working and it also recognizes when something is plugged in :/

BSOD thread for some background - http://www.sevenforums.com/bsod-hel...ing-cs-go-error-0x00000116-3.html#post3111047

Any ideas what could be happening and what i could do to fix it guys? much appreciated!

 

[fireberd]

Do a "refresh" of the Realtek audio. Go to the Device Manager, RIGHT click on the Realtek audio entry and then LEFT click "Uninstall". DO NOT uninstall the drivers. Restart the PC and when Windows starts it will detect and reinstall the sound. Any Windows/Sound corruptions will be fixed.

 

[JollyJed]

I did it and nothing has changed unfortunately :/ any other ideas mate?

 

[fireberd]

Does the PC's speakers work OK? or are they not working like the headset?

If the speakers work OK, plug the headset into the GREEN speaker jack on the rear and see if you hear audio through the headset. That will determine if the headset is OK or if something has happened to it.

 

[JollyJed]

I built the pc myself and it doesn't have its own speakers, i have tried two headsets in it but nothing, the computer is telling me that someone has connected to the jack so it must know a headset is connected :/

 

[JollyJed]

i have a feeling a might of broken something when cleaning the GPU, is there anyway to sort the sound if this is the came?

 

[fireberd]

If you plug the headset into the rear GREEN speaker jack does it work OK?

 

[JollyJed]

Before i plugged the headset in the green jack - Gyazo - c07bb32e13d28554c30584398c4b32a8.png

After - Gyazo - 95b698bee9eb261fbcd4f173be18d3bf.png

So its accepting that something is plugged in but still wont put sound through the headset mate

 

[fireberd]

Are you sure its not the headset? Can you try it on some other device or a friends PC?

 

[JollyJed]

Its definitely not mate, another headset and a pair of speakers both have the same problem - all of them work perfectly fine on my laptop :/

This all occured after i had uninstalled my graphics card, turned my PC off and took the GPU out to check there was no dust build up etc, i then reconnected it - turned the pc back on and reinstalled the GPU. The sound worked fine before i did all of this

 

[JollyJed]

I just connected the headphones to the front panel (part of the case and not the motherboard) and i got the same problem, computer tells me something is connected to the jack and no sound comes through even with the green bar moving etc... Any ideas guys?

 

[fireberd]

Check the front panel audio connection to the motherboard. It may have been moved, not on fully, etc.

 

[JollyJed]

I have made sure the HD AUDIO cable is secure a few times now, both the front panel and motherboard panel give me the same problem so im assuming im broken something on the motherboard.. i have tried to many things to fix it :/

im thinking of getting this, do you think it would work? - Sabrent USB External Stereo Sound Adapter for Windows and Mac. Plug and play No drivers Needed. (AU-MMSA): Amazon.co.uk: Computers & Accessories

 

[fireberd]

It should work, how well the fidelity will be??? But its inexpensive and something like this is needed for testing, to verify whether the hardware is at fault.

If you purchase this, disable the on-board audio in the BIOS before installing to avoid any conflicts.

 

[Lava King]

JollyJed, have you checked the Playback Devices to be sure that the analog audio output device is set as the default?

Re-installing the GPU may have set its HDMI output as the default. I'm reasonably certain that this happened to my system as well and changing the default put things back in working order.

 

[JollyJed]

Bit of an updated - i bought myself a sound card and fitted it today and installed the driver, i can hear sound through it perfectly but my pic isn't working at all :/ whats wrong?

 

[fireberd]

Bit of an updated - i bought myself a sound card and fitted it today and
installed the driver, i can hear sound through it perfectly but my pic isn't
working at all :/ whats wrong?

What is "pic"?

 

[JollyJed]

Oops i meant mic! onboard sound is disabled as well by the way

 

[fireberd]

Is the new sound card properly set as the default recording device?

 

[JollyJed]

I think it is yes, how can i be sure?