Solved Computer Freezes/Lockups With Restart BCC 0X124

[kevinbassist91]

Hello everyone,

This is my first post and I am totally at a loss in regards to what's wrong with my PC for the past month or so now I have been experiencing computer freezes/lockups which result in no BSOD but just restart and then a popup after it restarts notifying me that windows was not shut down properly. I have done alot of research online and have narrowed it down to hardware in my PC. I ran memtest86 three times so far this month for cycles of 6-8 hours each time with no errors. I also ran chkdsk which didn't show any sort of error either. I then noticed that monitoring programs (speedfan, CPU-Z, HWinfo, etc..) are giving back low readings for PC voltages such as the +12V reading as of 8.58V on all the programs (I know these programs are not to be trusted for accuracy). I have no way of checking the voltages in my BIOS either and I am currently waiting on a volt meter I purchased online to arrive so that I may manually test the PSU. I do have a feeling though, that it may be either the mother board or the CPU in my PC. I have tried to read the DMP files from the 2 latest crashes which are identical, but I am unable to find any concrete information within them. I will post them here in case there is something I have missed.

PC Specs:
HP Pavillion P6520f
Motherboard: H-RS880-uATX
Processor: AMD Phenom II X4 965 Black Edition 3.4GHz (added October 2012)
RAM: G.SKILL Ripjaws Series 16GB (4X4GB) Model F3-10666CL9Q-16GBRL (added March 2013)
Video Card: ASUS ENGTX560 TI (added September 2011)
PSU: COOLER MASTER GX Series RS750-ACAAD3-US 750W (added September 2011)
HDD: 1TB Western Digital SATA @5200RPM

The analysis of the dmp. file is:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\072113-28407-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Machine Name:
Kernel base = 0xfffff800`0304f000 PsLoadedModuleList = 0xfffff800`03292670
Debug session time: Sun Jul 21 19:54:31.592 2013 (UTC - 4:00)
System Uptime: 0 days 0:00:21.794
Loading Kernel Symbols
.....................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800e90b038, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800e90b038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`039a86f0 fffff800`0330fca9 : fffffa80`0e90b010 fffffa80`0cab5040 00000000`00000006 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`039a8c10 fffff800`031f0e87 : fffffa80`0e90b010 fffff800`0326a2d8 fffffa80`0cab5040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`039a8c40 fffff800`03158285 : fffff800`032cbae0 00000000`00000001 fffffa80`0da35820 fffffa80`0cab5040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`039a8c80 fffff800`030ce251 : fffff880`018e6e00 fffff800`03158260 fffffa80`0cab5000 95eef299`f2f29cf3 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`039a8cb0 fffff800`03362ede : 121d2813`1f2c1523 fffffa80`0cab5040 00000000`00000080 fffffa80`0caa5040 : nt!ExpWorkerThread+0x111
fffff880`039a8d40 fffff800`030b5906 : fffff880`03764180 fffffa80`0cab5040 fffff880`0376efc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`039a8d80 00000000`00000000 : fffff880`039a9000 fffff880`039a3000 fffff880`04d0d740 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------

1: kd> lmvm hardware
start end module name
Mini Kernel Dump does not contain unloaded driver list


If there's anything further that you need from me just ask and I'll see what I can provide. I hope someone can help me in revealing the culprit behind these ANNOYING lockup and restarts!

 

[centaur78]

hi kevin

For some odd reason ... the BIOS Version on the MSinfo shows 6.09, 07/09/2010.... where as the one on the HP website... puts the date at BIOS Version. 6.09, 08/05/2013 released 2 months back...

Could you flash this bios version again

Also could you post the HWmonitor snapshot as well here

Will wait for your voltmeter readings as well

 

[kevinbassist91]

Hello centaur78

I have tried to flash that BIOS before but after the reboot where it flashes the BIOS, it says there is an error and that the BIOS is reverting back to the default settings.

Also, here is the screenshot of HWMonitor that you requested.

Thanks for the reply!

 

[centaur78]

ok here is what you could do....

First reset the BIOS password

Then reset the CMOS

Follow the steps mentioned here


Once you have done this... proceed to update the bios...

 

[kevinbassist91]

alright i did 2 resets and re-flashed the BIOS from the HP website (May 2013) and this is the result I got.....

 

[centaur78]

Well that looks good to go...

The defaults are being loaded with BIOS update...

Now check the bios version and date ...

 

[kevinbassist91]

Looking up the information in System Info shows the BIOS as being 6.09 with the date as 07/09/2010.

 

[kevinbassist91]

Also, I'm not sure if this makes any difference,but the jumper pins on my MOBO were not in their default position according to the pictures on that HP website. The green jumper was in the reset position and I have never touched either of those pins.

 

[kevinbassist91]

I did a reinstall of Windows 7 Pro last night and I thought it had fixed the problems as there has been no issue since then but just now while browsing the web on firefox it happened. The dump files have the same information as the other 2 did.I have no idea what could be causing it and I'm running memtest86 and a HDD diagnostics. I also decided to apply a better quality thermal paste to by CPU which i did yesterday it has improved the temperatures of the CPU and I'm not even sure it is the CPU at this point since even when the computer is sitting idle it will do the restarts. Also I noticed the HDD is having a lot of activity as I can hear it spinning and clicks as if its being accessed. The HDD light is almost always on as well, which leads me to believe that it may be time to replace this HDD.

 

[centaur78]

Also, I'm not sure if this makes any difference,but the jumper pins on my MOBO were not in their default position according to the pictures on that HP website. The green jumper was in the reset position and I have never touched either of those pins.

I hope the jumpers are in the default position now.. could you do the BIOS reflash again

Also I noticed the HDD is having a lot of activity as I can hear it spinning and clicks as if its being accessed. The HDD light is almost always on as well, which leads me to believe that it may be time to replace this HDD.

Could you run Crystal Disk and post a snapshot of the SMART values here for each HDD/SSD

 

[kevinbassist91]

I did re-flashed the BIOS with the newest one on the HP site and again it says 07/09/2010 when looking up in System Information. I also ran Crystal Disk which didn't seem to find my HDD, but I did run the WD Data Lifeguard Tool from their website and it said SMART fail as it was unable to read SMART info.

Here are the screenshots...

 

[centaur78]

Well could you view the SMART data and post it here... looks like you need a new Hdd urgently

 

[kevinbassist91]

I clicked on the SMART data in the WD application and it simply says that the SMART data could not be read. I also tried looking up SMART info in Speedfan which is just blank and also downloaded HDTune Pro which also could not get temp readings or SMART info regarding the drive. Here are the screen shots...

 

[centaur78]

Have you tried connecting the hdd to another port ??

 

[kevinbassist91]

I just finished moving the HDD to a new SATA port on my motherboard and the programs are still giving me the same results. I also noticed, that the HDD is a Caviar Green HDD from WD. I have read online that green drives aren't that great as a boot drive and are more suited for a storage drive. I was wondering if perhaps that would make any difference. If it did i'm not sure why HP woudve selected this drive as the main PC drive....

 

[centaur78]

Well looks like a bad drive.. have it RMA to HP or WD and get it replaced..

You could also download UBCD ( ultimate Boot CD ) and run the HDD diagnostics offline and see if you get any results regarding the failure of the Drive or If you have a spare HDD lying around.. install windows on it and check to see if it still BSOD;s

 

[kevinbassist91]

I'm going to check if I can send the HDD back to either HP or WD but if not I'll order a new one ASAP and post the results in a few days time. Please don't close the thread as it may take me up to 4-5 days since I'm not always home. Thanks for you help thus far been a great help!!!

 

[kevinbassist91]

On second thought, I just ordered a new HDD as this one was not cutting it for Gaming. I will install a fresh copy of windows on the new HDD and post the results in a few days. Cheers!

 

[centaur78]

OK. thats fine...

You can close the thread at anytime... only if you feel the issue is resolved.

 

[kevinbassist91]

I finally got around to testing my PSU with a multimeter. Here are the results...

Power Supply With NO Load:
All Yellow Wires: 12.14Volts
All Red wires: 5.18Volts
All Orange wires: 3.42Volts
Purple Wire: 5.14Volts


Power Supply WITH Load:
All Yellow Wires: 12.31Volts
All Red Wires: 5.08Volts
All Orange Wires: 3.44Volts

It would seem that the PSU isn't an issue here. I will post back once the new HDD is installed.