Computer freezes randomly for a few seconds

[Crazy6a3er]

Hi all, SevenForum members! I desperately need some help over here. I had a serious BSOD and freeze problems until I was convinced to clean install my PC and reinstall the OS. Well, this method has fixed my BSOD problem but not the freeze problem. The freeze problem is somehow occurred randomly for a few seconds and RARELY it can freeze up my whole PC that I need to hard reset my PC. This problem has been irritating me now

Any reply is appreciated. Thanks in advance.

 

[archer]

Hi Crazy6a3er, Welcome to Seven Forums.

As mentioned by you that you did a clean install of OS. BSOD is gone, but the freeze is still present. When you installed OS on your hard drive (HDD), did you take the backup and format the complete HDD? Because, the freezing issue can happen by virus or malware. What normally is done that we install a new OS and the virus still remains in the parts of the HDD. Reinstalling the OS can stop the BSOD but it will start affecting the system again causing freezes, crashes and ultimately BSODs.

I will suggest you to run anti virus program, Malwarebytes : Free anti-malware download and check for any potential dangers. Once the scan is complete, check again.

If the problem still persists, you can take the backup of your HDD and format it completely and do a "clean" install of OS.

 

[Crazy6a3er]

I've 4 HDD and I only did a clean install on C:drive where the OS was installed. I had ran Avira anti virus to full scan my PC and no virus was detected. Never use Malwarebytes, might give it a try. Thanks for your suggestion btw.

 

[nommy the first]

Hello Crazy6a3er and welcome to the SevenForums,

Although freezes and BSOD's aren't my specialty and I will most likely be unable to help you here, it would be useful for us if you could upload the .zip file created by the SF diagnostic tool by following this tutorial.


Good luck and keep us posted,
Nommy

 

[lehnerus2000]

Hardware?

Have you checked the HDD for errors using "Check Disc" and the manufacturer's HDD tools?

Also, check that your cables are securely seated in the HDD and motherboard sockets.

One of my SATA cables worked itself loose (somehow) recently.
I couldn't boot, or use my DVD drives, thus no repair tools.
It caused me some moments of panic.

 

[Crazy6a3er]

Hello Crazy6a3er and welcome to the SevenForums,

Although freezes and BSOD's aren't my specialty and I will most likely be unable to help you here, it would be useful for us if you could upload the .zip file created by the SF diagnostic tool by following this tutorial.


Good luck and keep us posted,
Nommy

I scanned the PC with anti-virus and Malwarebytes and it detected some malware threats so I deleted them but the problem still persists.

BTW, I have uploaded a Event Viewer's screenshot and I assume that error is causing me the PC freeze.

 

[Golden]

Your systeminfo.txt file is empty - run the tool again carefully and re-upload the information

 

[Crazy6a3er]

Your systeminfo.txt file is empty - run the tool again carefully and re-upload the information

View attachment 283687

OK. I have fixed it.

 

[YoYo155]

Your MSINFO32 file is corrupt, upload a new version.

rb:Start> RUN> MSINFO32 and hit [Enter].
In MSINFO32 go to, File> Save> name it your user-name zip and upload.


​

These entries are found in the SysEvent text file:

Event[26514]:
  Log Name: System
  Source: Disk
  Date: 2013-08-29T18:24:48.077
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Chris-PC
  Description: 
The device, \Device\[COLOR=Blue][U][B]Harddisk1[/B][/U][/COLOR]\[COLOR=Blue][U][B]DR1[/B][/U][/COLOR], [COLOR=Red][U][B]has a bad block[/B][/U][/COLOR].

Event[26057]:
  Log Name: System
  Source: Disk
  Date: 2013-08-28T14:15:20.012
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Chris-PC
  Description: 
The device, \Device\[COLOR=Blue][U][B]Harddisk2[/B][/U][/COLOR]\[COLOR=Blue][U][B]DR2[/B][/U][/COLOR], [COLOR=Red][U][B]has a bad block[/B][/U][/COLOR].

​

Start backing up your data now as your HDDs might be failing.

 

[Golden]

There don't appear to be any .dmp files, so lets assume its not BSOD'ing for now. Try this:

1. Click Start

2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[YoYo155]

I updated my post #9.
Since I don't know which HDDs you have this is a general HDD diagnostic procedure.

• Hard Drive Diagnostic Procedure

 

[Crazy6a3er]

Strange, even I recreate the MSINFO32 file it is still corrupt or incompatible with this version of System Information.

 

[Crazy6a3er]

There don't appear to be any .dmp files, so lets assume its not BSOD'ing for now. Try this:

1. Click Start

2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

"Windows Resource Protection did not find any integrity violations."
Is it fine?

 

[Golden]

Yep, thats OK. Now do this:

1. Click Start

2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type chkdsk /R and hit enter.

You will be prompted whether you wish to schedule a chkdsk scan at next startup, type 'Y' and hit enter. Now restart your computer and chkdsk will automatically run.

More detail: http://www.sevenforums.com/tutorials/433-disk-check.html

 

[Crazy6a3er]

My PC got freeze again just now but it was able to respond after waiting a few seconds. It seems like the problem hasn't been resolved

 

[Tweakit]

I'm suspicious of your hard drive. If I understand matters you've been using the same hard drive for the duration of this problem. If this is so, you might try a clean install using a different hard drive. If this doesn't solve your freeze problem you can always go back to your present hard drive and continue the debug. Hard drives can be responsible for problems like this and sometimes they even test out OK. In your case as yoyo155 has pointed out, your drive shows a bad block which is further reason to suspect it as the root cause of your freeze problem.

 

[andrew129260]

You could also try checking http://www.sevenforums.com/tutorials/226084-event-viewer-open-use-windows-7-a.html under source and see if any events mention disk.

If so, the disk or the sata cable, or the motherboard controller are bad.

Try replacing the cable first, that is quick and easy. If problem persists, replace the hard drive.

Don't feel comfortable with any of that? Take it to a shop.

 

[Crazy6a3er]

Sorry for asking an idiotic question but how do you exactly replace the cable and what cable did you mention? Hard disk cable?

 

[andrew129260]

What does event viewer say? Did you look at the guide I gave a link to? Did you find any disk related events?
If this shows disk related faults in there, then I suggest the following below:

In the computer, there is what is called a sata cable. (You can do a google image search to see what they look like.)
I suggest that you buy a new sata cable and replace the one currently going from the motherboard to the hard disk.

Again, if you are not comfortable doing this you might want to take it somewhere. But I believe anyone can do it. It's easy to do.

See this video here:

How to install a SATA hard drive - HD video - YouTube

You can ignore the part about putting in the hard drive and installing it etc. Just pay attention to the parts of putting in the cable etc.

 

[Crazy6a3er]

Sorry for the late reply. Let's see, I have replaced all 3 SATA cables but the freeze has not yet fixed. Now I'm really suspicious of my 3 hard disk. If the culprit is my hard disk, any chance to fix or repair it instead of replacing a new one?

BTW, whenever my whole PC freezes up and needs to be hard reset, I go check the event viewer and the error(picture provided) is always seen. Can anyone comprehend the context of the problem?