Computer Freezes

[ECKJR]

Computer HP Pavilion e9270f, Win 7 Home Premium, Edge browser. Computer freezes at random times, can't shut down except with power switch. The problem started once or twice around November 1, has gotten progressively worse. Sometimes freezes before windows even opens. Or, may freeze the first time I click on something, or may be OK for several minutes before it freezes.

I'd updated a number of programs since then, so tried system restore back to 1 Nov, but the restore failed. Tried it several more times with newer dates, and they still failed.
Ran sfc /scannow, with no system errors. Ran PC Doctor (that came with the computer), and everything passes. Unchecked everything on the startup screen. Did scandisc 3 times, errors repaired on the first 2, OK on the 3rd. Uninstalled the programs that I'd updated since restore failed. Did not remove the files in the registry on any of those I uninstalled.

I've got to get it running long enough to transfer some of my files to a new Win 11 computer I ordered.
I pray someone out there will have a solution.

If not, has anyone had experience with ComputerGeeks from BestBuy? Do they charge if they can't solve the problem?

 

[Snick]

Hi ECKJR,

Your sparse computer specs don't help with your issue. Below is a link to automated computer specs, from SevenForums.

Please run and update your computer specs. I believe a forum member will be able to help with your issue.

System Info - See Your System Specs - Windows 7 Forums

Yes ComputerGeeks/BestBuy charges an arm and a leg for their services. Yes, they charge if they cannot rectify the issue.

Have you checked your drivers, checked for malware, failing hard drive or ssd, external connected devices and overheating?

You can check your drive for issues with SeaTools (Windows)

Here's video on SeaTools for windows Seagate | Seatools Diagnostics

Snick

 

[ECKJR]

I downloaded the specs to my computer and opened IE. Clicked on Edit System Specs and got this message: Line 82, Char 1146
Object doesn't support property or method 'addEventListner'
Code: 0 URL:https://www.sevenforums.com/profile.php?do=extra
I then tried to get sevenforums.com on IE, and it said they recommended Edge. sevenforums came up briefly, then it said there was a problem with the sevenforums website, and that was that.
Now what?

 

[Snick]

ECKJR

No clue to those issues! Your computer specs are not a big issue in posting.

I use Firefox exclusively and have never had a problem logging in to Sevenforums or other websites.

Did you check for the potential problems I listed?

I have no problems with win7 home premium 64