Computer Freezing + Blue Screen Errors

[neilq5]

I purchased this Laptop over a month ago,
one week in to my purchase i received my first Blue Screen Error.
i then got them maybe once a week since (sometimes more)
i noticed it happens more when the computer is not being used (the most i leave it for is 1 hour tops)
sometimes when im using the computer it randomly restarts itself without showing the blue screen, but most of the time i get the "driver_iqrl_not_less_or_equal" error.
i followed the instructions and attached the health report and the memory dump files.

Any Help? it's really beginning to annoy me

 

[Lemur]

Possibly bad memory? Please run memtest86+
Memtest86+ - Advanced Memory Diagnostic Tool

 

[neilq5]

I ran both the Windows Memory Diagnostic and that test and both gave the all clear

 

[neilq5]

anyone?

 

[neilq5]

Blue Screen Error...again..need help

I have run out of ideas as to what is causing this error
i have updated as many drivers as i could find
i done a memtest which gave the all clear
i done a complete restore back to factory settings
i scanned the hard drive for errors which came back clear
any help would be appreciated.

i've attached the the 3 mini dumps since i restored the system

Thank You.

 

[reventon]

Hi,

Quite a range of bugchecks here - including some Driver Verifier enabled ones with Microsoft Drivers blamed.

Potential software causes -

[FONT=lucida console]
[B]PS2.sys[/B]      Tue Jun 05 01:59:59 [COLOR=Red]2001[/COLOR] (3B1B945F) - Some form of keyboard driver

[B]tosporte.sys[/B] Tue Oct 10 23:33:20 [COLOR=Red]2006[/COLOR] (452B76F0) - Toshiba Bluetooth
[B]tosrfcom.sys[/B] Mon Aug 01 19:45:06 [COLOR=Red]2005[/COLOR] (42EDD302) - Toshiba Bluetooth
[/FONT]

However I do not think these are the cause as none of them were present before the re-install.

That, plus the fact the problems remained after the re-install makes me suspect hardware problems.

In your post-reinstall BSODs - igdkmd32.sys was blamed for one, however I see that you have since updated it.

So, you have already run a memtest.

Try this stress test - http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html (run the Blend test as well as the Small FFT test)

Also run this one - http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

And also get rid of AVG - I don't think it is the problem, but it is good to eliminate it just in case.

Download the AVG Removal Tool (ART) from here (make sure you get the appropriate version) -> save to desktop.

Boot into SAFEMODE - NO Networking. Then go to desktop, RIGHT-click on the ART icon and select Run as Administrator.

When complete - re-boot.

Install MS Security Essentials --> http://www.microsoft.com/Security_Essentials/

Then reset the Windows Firewall to its default settings -
START -> type cmd.exe -> right-click -> run as administrator -> type netsh advfirewall reset press enter

Regards,
Reventon

PRE RE-INSTALL BUGCHECK SUMMARY

[FONT=lucida console]
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Mon Sep 13 01:05:45.630 2010 (GMT+12)
System Uptime: 0 days 18:31:52.471
Probably caused by : ntkrpamp.exe ( nt!KiTryUnwaitThread+46 )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 83c13424 00000002 00000001 8307b028
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sat Sep 11 19:25:35.146 2010 (GMT+12)
System Uptime: 0 days 16:04:37.879
Probably caused by : ntkrpamp.exe ( nt!KiUnlinkWaitBlocks+b )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments be52ea77 00000002 00000000 83079be8
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Thu Sep  9 06:06:15.144 2010 (GMT+12)
System Uptime: 0 days 0:04:59.986
Probably caused by : ntkrpamp.exe ( nt!KiTrap0E+2cf )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 83a31cec 0000001c 00000000 8308900f
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Thu Sep  9 04:12:33.953 2010 (GMT+12)
System Uptime: 0 days 0:07:59.795
Probably caused by : ntkrpamp.exe ( nt!KiTrap0D+143 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
Bugcheck code 1000007F
Arguments 00000008 801df000 00000000 00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Wed Sep  8 07:47:12.095 2010 (GMT+12)
System Uptime: 0 days 4:52:21.796
BugCheck D1, {ffffff12, 2, 0, 8656d65c}
Probably caused by : ntkrpamp.exe ( nt!KiTrap0E+2cf )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
Bugcheck code 000000D1
Arguments ffffff12 00000002 00000000 8656d65c
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Tue Sep  7 12:53:00.991 2010 (GMT+12)
System Uptime: 0 days 4:48:58.817
Probably caused by : ntkrpamp.exe ( nt!KiTryUnwaitThread+46 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 00000044 00000002 00000001 830a6028
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sun Sep  5 04:08:00.431 2010 (GMT+12)
System Uptime: 0 days 3:17:26.273
Probably caused by : hardware ( nt!KiTrap0E+dc )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  iPodService.ex
Bugcheck code 1000008E
Arguments c0000005 8308ec61 b5313714 00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sat Sep  4 09:04:19.558 2010 (GMT+12)
System Uptime: 0 days 0:31:36.385
Probably caused by : ntkrpamp.exe ( nt!KeAccumulateTicks+401 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 0009663b 0000001c 00000000 82c85ed4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sat Sep  4 07:11:02.927 2010 (GMT+12)
System Uptime: 0 days 0:35:06.629
Probably caused by : ntkrpamp.exe ( nt!KiInsertTimerTable+1e2 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  wlmail.exe
Bugcheck code 0000000A
Arguments ffd38d58 00000002 00000001 82c789e6
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Thu Sep  2 20:26:36.153 2010 (GMT+12)
System Uptime: 0 days 0:48:34.979
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  System
Bugcheck code 1000008E
Arguments c0000005 00000000 852d3a48 00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Thu Sep  2 09:41:55.202 2010 (GMT+12)
System Uptime: 0 days 23:02:15.904
Probably caused by : ntkrpamp.exe ( nt!KeAccumulateTicks+401 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 83c34638 0000001c 00000000 82cb4ed4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Mon Aug 30 23:54:56.616 2010 (GMT+12)
System Uptime: 0 days 2:13:48.458
BugCheck D1, {c, 2, 0, 8b291acb}
Probably caused by : ndis.sys ( ndis!ndisMWakeUpDpcX+7c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
Bugcheck code 000000D1
Arguments 0000000c 00000002 00000000 8b291acb
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Mon Aug 30 01:33:03.816 2010 (GMT+12)
System Uptime: 0 days 1:51:58.642
Probably caused by : ntkrpamp.exe ( nt!KiTrap0E+7 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
Bugcheck code 1000007F
Arguments 00000008 801dd000 00000000 00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sun Aug 29 10:08:25.384 2010 (GMT+12)
System Uptime: 0 days 0:31:16.086
Probably caused by : win32k.sys ( win32k!DEVLOCKOBJ::bTightBoundsToRegion+e5 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  csrss.exe
Bugcheck code 1000008E
Arguments c0000005 98201218 8eaf8c54 00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sun Aug 29 09:36:43.181 2010 (GMT+12)
System Uptime: 0 days 5:10:25.007
Probably caused by : ntkrpamp.exe ( nt!KiSystemFatalException+f )
BUGCHECK_STR:  0x7f_d
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 0000007F
Arguments 0000000d 00000000 00000000 00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]

POST RE-INSTALL BUGCHECK SUMMARY

[FONT=lucida console]
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Mon Sep 20 08:20:50.243 2010 (GMT+12)
System Uptime: 0 days 0:02:32.084
Probably caused by : ntkrpamp.exe ( nt!KiSystemFatalException+f )
BUGCHECK_STR:  0x7f_d
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
Bugcheck code 0000007F
Arguments 0000000d 00000000 00000000 00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Mon Sep 20 08:17:22.158 2010 (GMT+12)
System Uptime: 0 days 7:26:50.000
Probably caused by : cng.sys ( cng!GatherRandomKey+272 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 47ce08bc 00000002 00000000 82ece889
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Fri Sep 17 05:01:24.116 2010 (GMT+12)
System Uptime: 0 days 5:17:29.942
BugCheck D1, {f619bc14, a, 1, 90888690}
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
Probably caused by : igdkmd32.sys ( igdkmd32+87690 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
Bugcheck code 000000D1
Arguments f619bc14 0000000a 00000001 90888690
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]

 

[neilq5]

Thanks for your reply.

I have a test running around 4 hours now and there's still no errors, which is obviously a good thing.
im going to let this test run then run the other test and see if anything shows up
i've removed AVG for now, should i install a different anti-virus or wait until the problem is resolved?



never mind i didnt read all of your post, i will Install MS Security Essentials

 

[neilq5]

okay i ran both tests for 12hours each and both had no errors,
i also removed AVG
i havent got any BSOD's in the last few days which is a good thing, let's just hope it stays this way, i will post back if any errors occur.

Thanks for your help.

 

[reventon]

No problem. Let us know how it goes.

 

[neilq5]

Looks like i spoke too soon,
i got another Blue Screen Error

"Probably caused by : igdkmd32.sys ( igdkmd32+3e123 )"

i've updated it like you said in a previous post, so im not sure what to do with it?

 

[Lemur]

http://downloadcenter.intel.com/Default.aspx?lang=eng

run driver update utility