Computer is connected to the internet, but is not loading web pages.

[fernymerk]

I am having trouble with my laptop. It says I am connected to the internet, but whenever I open a browser( Chrome, Firefox or IE) it doesn't open any web pages. I get the message "the remote device or resource won't accept the connection". And it's not the router because we have another laptop in the house connected to the same router and it works fine. I have a Lenovo V570. Also my laptop works fine on other connections and routers, just for some reason doesn't accept this one.

 

[ICIT2LOL]

Hello ferny and welcome mate I suppose you have checked the driver for the network adaptor in the Device Manager? Just a thought.

 

[chev65]

I am having trouble with my laptop. It says I am connected to the internet, but whenever I open a browser( Chrome, Firefox or IE) it doesn't open any web pages. I get the message "the remote device or resource won't accept the connection". And it's not the router because we have another laptop in the house connected to the same router and it works fine. I have a Lenovo V570. Also my laptop works fine on other connections and routers, just for some reason doesn't accept this one.

When it appears you are online but can't seem to use your browser to go anywhere it may indicate a problem with Winsock or the TCP/IP stack is corrupted. It's easy enough to fix so lets try that first.

Run both commands, one at a time, typed or pasted into an elevated command prompt. Hit enter after each one then reboot your machine.

netsh winsock reset catalog (reset winsock entries)

netsh int ip reset reset.log hit (reset TCP/IP stack)