Computer will not shut down.

[gordon99]

Could someone assist me please with problem that is affecting affecting my wife's PC which runs on Windows 7 64 bit OS.

She is recently finding that sometimes, when she clicks 'Shut down', the PC just runs and runs in the shutting down mode. Furthermore, I thought I would go into System Configuration via msconfig and disable some services in order to identify one that might be preventing shutdown. When I did this, however, the machine froze when I tried to disable one or more programs and eventually a message 'System Configuration not responding' appeared. This occurs whenever I try to disable any program(s). I seem to have to do a power switch off to retrieve the situation. On one occasion I saw a warning that appeared briefly saying ' Too many other files currently in use by the 16-bit programs. Exit one or more 16-bit programs, or increase the value of the FILES command in your config.sys file'. From what I have read, this warning notice may be a complete red herring as far as the underlying problem is concerned.

Any solutions please other than re-installing Windows 7 or upgrading to Windows 10?

 

[ICIT2LOL]

Gordon if you haven't already mate run these for starters

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2 (insafe mode is a wise way to go)



then these

http://www.superantispyware.com/

https://www.malwarebytes.org/lp/sem/5/?gclid=CJTmq6iGpscCFYqCvQodbfMN1A(free version and untick the trial option when it comes up

http://www.bleepingcomputer.com/download/adwcleaner/

ADW download from bleeping computerdelete any rubbish found with the malware scans

(Anyone running Kasperskyinternet security will find it rants about ADW - ignore it or disable Kasperskywhile running ADW)