Hi,
I bought a Toshiba laptop with Windows 7 Home Premium x64 Pre-Installed about 2 months ago and this problem has re-occurred and driven me insane. It used to have constant BSOD's that I could actually see but these disappeared after I called Toshiba and they told me to set the laptop back to factory settings. Things went fine for a while but my laptop started just freezing up and nothing would respond, leading me to reset using the power button. Sometimes it will come up with an error message saying something along the lines of "Windows encountered a problem" and it says click here for more details blah blah blah, and it comes up saying it has a BSOD.
I checked the event viewer and there are a fair amount of errors that say this:
There is also another error (which I'm pretty sure matches up with the time of the freeze) that says this:
I downloaded debugging tools for windows and checked the last .dmp file and it comes up with a bunch of stuff I can't really make sense of:
I'm extremely sorry about such a big post but I have really had enough of my laptop not working the way it should, especially after paying the amount I did. Any help would be very greatly appreciated.
EDIT: I should probably mention that this problem usually happens when trying to play "Runescape", but it has been known to occur whilst playing all sorts of games.
Also perfmon /report has an error that says "An error occured while attempting to generate the report. The wait for the report generation tool to finish has timed out."
I bought a Toshiba laptop with Windows 7 Home Premium x64 Pre-Installed about 2 months ago and this problem has re-occurred and driven me insane. It used to have constant BSOD's that I could actually see but these disappeared after I called Toshiba and they told me to set the laptop back to factory settings. Things went fine for a while but my laptop started just freezing up and nothing would respond, leading me to reset using the power button. Sometimes it will come up with an error message saying something along the lines of "Windows encountered a problem" and it says click here for more details blah blah blah, and it comes up saying it has a BSOD.
I checked the event viewer and there are a fair amount of errors that say this:
Code:
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}
and APPID
{344ED43D-D086-4961-86A6-1106F4ACAD9B}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.There is also another error (which I'm pretty sure matches up with the time of the freeze) that says this:
Code:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000117 (0xfffffa80091304e0, 0xfffff880101ac354, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\windows\Minidump\021711-21216-01.dmp. Report Id: 021711-21216-01.I downloaded debugging tools for windows and checked the last .dmp file and it comes up with a bunch of stuff I can't really make sense of:
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for real bugcheck).
Arguments:
Arg1: fffffa80091304e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880101ac354, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.
Debugging Details:
------------------
FAULTING_IP:
nvlddmkm+156354
fffff880`101ac354 ?? ???
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_TIMEOUT
TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b
CUSTOMER_CRASH_COUNT: 1
BUGCHECK_STR: 0x117
PROCESS_NAME: System
CURRENT_IRQL: 0
STACK_TEXT:
fffff880`08bc4490 fffff880`10d0e5f7 : fffffa80`091304e0 00000000`00000024 fffffa80`091304e0 fffff880`10d0e298 : watchdog!WdDbgReportRecreate+0xa3
fffff880`08bc49b0 fffffa80`091304e0 : 00000000`00000024 fffffa80`091304e0 fffff880`10d0e298 00000000`00000000 : dxgkrnl+0x5b5f7
fffff880`08bc49b8 00000000`00000024 : fffffa80`091304e0 fffff880`10d0e298 00000000`00000000 00000000`00000000 : 0xfffffa80`091304e0
fffff880`08bc49c0 fffffa80`091304e0 : fffff880`10d0e298 00000000`00000000 00000000`00000000 fffffa80`07263010 : 0x24
fffff880`08bc49c8 fffff880`10d0e298 : 00000000`00000000 00000000`00000000 fffffa80`07263010 00000000`00000007 : 0xfffffa80`091304e0
fffff880`08bc49d0 00000000`00000000 : 00000000`00000000 fffffa80`07263010 00000000`00000007 00000000`00000007 : dxgkrnl+0x5b298
STACK_COMMAND: .bugcheck ; kb
FOLLOWUP_IP:
nvlddmkm+156354
fffff880`101ac354 ?? ???
SYMBOL_NAME: nvlddmkm+156354
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nvlddmkm
IMAGE_NAME: nvlddmkm.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4d27c6da
FAILURE_BUCKET_ID: X64_0x117_IMAGE_nvlddmkm.sys
BUCKET_ID: X64_0x117_IMAGE_nvlddmkm.sys
Followup: MachineOwner
---------
3: kd> lmvm nvlddmkm
start end module name
fffff880`10056000 fffff880`10cb0d00 nvlddmkm T (no symbols)
Loaded symbol image file: nvlddmkm.sys
Image path: nvlddmkm.sys
Image name: nvlddmkm.sys
Timestamp: Sat Jan 08 13:07:22 2011 (4D27C6DA)
CheckSum: 00C5F2DA
ImageSize: 00C5AD00
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Mini Kernel Dump does not contain unloaded driver listI'm extremely sorry about such a big post but I have really had enough of my laptop not working the way it should, especially after paying the amount I did. Any help would be very greatly appreciated.
EDIT: I should probably mention that this problem usually happens when trying to play "Runescape", but it has been known to occur whilst playing all sorts of games.
Also perfmon /report has an error that says "An error occured while attempting to generate the report. The wait for the report generation tool to finish has timed out."
Last edited:
My Computer
At a glance
Windows 7 Home Premium x64Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz (8 C...4096MB RAMNVIDIA GeForce GT 330M
- OS
- Windows 7 Home Premium x64
- CPU
- Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz (8 CPUs), ~1
- Motherboard
- Toshiba NWQAA
- Memory
- 4096MB RAM
- Graphics Card(s)
- NVIDIA GeForce GT 330M
- Sound Card
- Speakers (Realtek High Definition Audio)
