Continuous Failed Updates.

[WIS]

Greetings. I've been introduced to this site by someone who has knowledge about these things and tried to help me, but we've run out of options. Please bare with me as I let you know what I have done so far. So here goes:

I noticed I'm having failed Windows updates and everything I've learned is that maybe I have to choose the upgrade option on Windows. When it asks me: Which kind of installation do you want? screen, click Upgrade. Will this erase my hard drive from scratch?

I guess I have another question too. I receive a "0x80070490" error code when you I Windows Update. I'm assuming I have to try the aforementioned method as I tried Microsoft's other 3 methods on their support site. I just wanted to know if there was another way as well.

When you ran sfc /scannow, I take it that it found corruption that it couldn't repair?
- Actually it said that it didn't find anything, which I found odd.

That is, Windows Resource did not find any integrity violations.

Updates that are failing: Security Update for Windows 7 for x64- based Systems (KB3003743, KB3011780, KB2992611, KB2984972)

So it's four updates failing? Hm. See if you can get anything out of this: Fix Windows Update Error messages and other Windows Update issues
-Tried everything there too. Even went this route, but didn't have any of the errors mentioned like this guy: Nothing found for 2011 05 06 How-to -installation

Give this a shot.

In an administrator command prompt:

net stop wuauserv
net stop bits
net stop cryptsvc
rd /s /q %windir%\System32\catroot2
rd /s /q %windir%\SoftwareDistribution
net start wuauserv
net start bits
net start cryptsvc

Then reboot and run the System Update Readiness Tool.
after rebooting and running the system readiness tool (assuming the tool didn't come back with some problem) try and run the update again.
-Hey man, unfortunately this did not seem to do the trick either. They're still failing...

Try and see if installing this works: http://www.microsoft.com/en-us/downl....aspx?id=44354

EDIT: I notice that the 4 failing updates are actually related to two components. Out of curiosity, do you use Remote Desktop?
- I just tried installing each one individually and each one failed. Not sure how to check the event log, but the same error showed up for each one. In fact, as I was typing this, I got the blue screen of death and my laptop shut down. Not sure if that was related too...

Okay, these next few suggestions I'm going to give are more of guesses than anything, but...

First temporarily disable any third-party (ie. not Windows Defender) antivirus. (I've never seen these interfere with Windows Update, but just to cover bases...)

In an administrator command prompt, run:

net stop TermService

This will stop the main RDP service.

Then try to run an update. Regardless of whether it succeeds or not, you can then re-enable the antivirus and run:

net start TermService

To return to the earlier state.

Let me know if this works. If not, there's another trick I can have you try.
-Even though I don't run any other antivirus I tried this...to no avail

Okay let's try this:

-Right-click Computer > Properties
-Select Remote Settings from the left pane
-Under Remote Desktop, change the setting to Allow from Computers running any version (if it's already selected for that, then change it to the other Allow setting)
-Reboot
-Run an sfc scan
-Run a new check for updates, and attempt to install them
-Return the Remote Desktop setting to what it was prior, if you wish

If the updates still don't work, there's one more thing I can have you try before I have to refer you to sevenforums where they're better at reading through log files for this stuff.
-^ still the same scenario

Okay. Last try.

Go to Control Panel > Programs > View instaled updates

Find KB2984972 and uninstall it.

Reboot

Run a new check for updates and attempt install

If this doesn't work, try and use System Restore to go to a point before those updates appeared an try again.

If *that* doesn't work, I refer you to sevenforums (link) where they have really good log file detectives to sort stuff like this out, if you want to ask there.

If you end up just trying the solution you asked about originally (a repair install), here's everything you need to know about it: http://www.sevenforums.com/tutorials/3413-repair-install.html
-Hey, I don't have this KB installed..

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

 

[WIS]

Error Code: 80070490

 

[NoelDP]

CheckSUR shows the following problem..

Unavailable repair files:
 servicing\packages\Package_for_KB2982378_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2982378_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat

SFC is apparently clear

I'll post a fix protocol later.

 

[WIS]

CheckSUR shows the following problem..

Unavailable repair files:
 servicing\packages\Package_for_KB2982378_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2982378_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat

SFC is apparently clear

I'll post a fix protocol later.

Thank you! I appreciate that.

 

[NoelDP]

I've uploaded a file - wisaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder wisaa in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages


Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[WIS]

I've uploaded a file - wisaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder wisaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

Hi, I only have the Packages file when I extracted everything..

 

[NoelDP]

That's OK - it's all you should have (I was in a hurry and forgot to edit the unnecessary bits out - now done )

 

[WIS]

Here you are. Thanks.

 

[NoelDP]

Good - That fixed the error there.
What happens if you do a new Check for Updates and attempt to install the oldest update found?

 

[WIS]

Good - That fixed the error there.
What happens if you do a new Check for Updates and attempt to install the oldest update found?

Hi, I just tried installing them again and I get the same Error Code: 80070490

 

[NoelDP]

OK - please post the CBS folder and the C:\windows\windowsupdate.log file

 

[WIS]

OK - please post the CBS folder and the C:\windows\windowsupdate.log file

The CBS folder is 29MB compressed so I put it my OneDrive here

 

[NoelDP]

This appears to be the critical error that's blocking things...

2014-12-21 22:25:28, Error                 CBS    Failed to resolve package 'Package_54_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-12-21 22:25:28, Info                  CBS    Failed to resolve package [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-12-21 22:25:28, Info                  CBS    Failed to get next package to re-evaluate [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-12-21 22:25:28, Info                  CBS    Failed to process component watch list. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

 

[WIS]

This appears to be the critical error that's blocking things...

2014-12-21 22:25:28, Error                 CBS    Failed to resolve package 'Package_54_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-12-21 22:25:28, Info                  CBS    Failed to resolve package [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-12-21 22:25:28, Info                  CBS    Failed to get next package to re-evaluate [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-12-21 22:25:28, Info                  CBS    Failed to process component watch list. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

Here you are!

 

[NoelDP]

The necessary data appears to be there, at least.

Please open an Elevated Command Prompt, and run the following command...

REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_54_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0" /S
 
.

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
post the results.

 

[WIS]

The necessary data appears to be there, at least.

Please open an Elevated Command Prompt, and run the following command...

REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_54_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0" /S
 
.

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
post the results.

Hi, thanks for the instructions they were much appreciated. However, I got Error: The system was unable to find the specified registry key or value.

 

[WIS]

Should I just reinstall Windows? Is this an easy fix or do I go the Recovery mode? Not a huge deal, but a nuisance when I shutdown my laptop and it tries to install the 4 updates and fails every time. Thus becoming time consuming by going full shutdown mode..