Crash after failed application launches

[schepplerj]

I've had my new MSI GE620 for only about a month and half and Ive been getting random crashes, not only but frequently, after trying to launch an application which then stops responding and can't be ended even by a taskkill /f command.

Specs:
Windows 7 Home premium 64 bit
Intel i7-2630QM 2GHz
8GB DDR3
Nvidia Geforce GT 560M

BSOD code reads
0x0000009f (0xFFFFFA80079FDA10, 0xFFFFF80000BA2748, 0xFFFFFA800BD9CE10)

 

[Capt.Jack Sparrow]

I've had my new MSI GE620 for only about a month and half and Ive been getting random crashes, not only but frequently, after trying to launch an application which then stops responding and can't be ended even by a taskkill /f command.

Specs:
Windows 7 Home premium 64 bit
Intel i7-2630QM 2GHz
8GB DDR3
Nvidia Geforce GT 560M

BSOD code reads
0x0000009f (0xFFFFFA80079FDA10, 0xFFFFF80000BA2748, 0xFFFFFA800BD9CE10)

Hello and Welcome!

The dump files are missing from the list. If you use CCleaner or any such software it will delete the files so once you get crash go to C:\Windows\Minidump and collect the files and attach it here.

Regarding the crashes I think the problem is multiple Virus protection programs. You have Zone Alarm, Panda Cloud and Spyware Search&Destroy. The combination of multiple antivirus and firewall are well known for such crashes.

I would recommend to remove all of them (For time being) and just install Microsoft Security Essentials and see if it crashes. If not then install either Panda or Zone Alarm (not both). IMO Microsoft Security Essentials and Windows Firewall is more than enough. Zone Alarm is notorious for BSOD.

Run SFC/ SCANNOW to make sure all the system files are intact.

Hope this helps!

 

[schepplerj]

Im attaching all the dump files from my folder in the zip.

Also I understand that multiple antivirus software can cause issues, I've already done a clean install of windows and did nothing but update the drivers from the msi site and it was still crashing so I'm fairly confident its not any third party software

 

[Capt.Jack Sparrow]

Im attaching all the dump files from my folder in the zip.

Also I understand that multiple antivirus software can cause issues, I've already done a clean install of windows and did nothing but update the drivers from the msi site and it was still crashing so I'm fairly confident its not any third party software

I still see multiple antivirus software. The dumps are pointing to nvlddmkm.sys which belongs to nVidia.

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f25c000 fffff880`0fede000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Mon Dec 12 05:05:35 2011 (4EE53E47)
    CheckSum:         00C6AFB3
    ImageSize:        00C82000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Follow this guide and run a complete Driver Cleanup nVidia Driver Cleanup Guide | Captain Debugger

Bugcheck:

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80079eda10, Physical Device Object of the stack
Arg3: fffff800049333d8, Functional Device Object of the stack
Arg4: fffffa800b80c950, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa800b80c950

DEVICE_OBJECT: fffffa8009aaf480

DRIVER_OBJECT: fffffa8009a8a5c0

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ee53e47

MODULE_NAME: nvlddmkm

FAULTING_MODULE: fffff8800f2bc000 nvlddmkm

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800032fbcd2 to fffff8000328dc40

STACK_TEXT:  
fffff800`04933388 fffff800`032fbcd2 : 00000000`0000009f 00000000`00000003 fffffa80`079eda10 fffff800`049333d8 : nt!KeBugCheckEx
fffff800`04933390 fffff800`032995fc : fffff800`049334c0 fffff800`049334c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`04933430 fffff800`03299496 : fffff800`03438f00 00000000`00027529 00000000`00000000 ffffffff`ffffffff : nt!KiProcessTimerDpcTable+0x6c
fffff800`049334a0 fffff800`0329937e : 00000005`d9a5067d fffff800`04933b18 00000000`00027529 fffff800`034067a8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`04933af0 fffff800`03299167 : 00000001`23ed1ac1 00000001`00027529 00000001`23ed1ac2 00000000`00000029 : nt!KiTimerExpiration+0x1be
fffff800`04933b90 fffff800`0328596a : fffff800`03403e80 fffff800`03411cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`04933c40 00000000`00000000 : fffff800`04934000 fffff800`0492e000 fffff800`04933c00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x9F_IMAGE_nvlddmkm.sys

Followup: MachineOwner

 

[schepplerj]

Ive followed the instructions for the nvidia driver clean up but when I try and install either the reference driver from nvidia or the MSI nvidia driver it says that no compatible hardware is found. How do I fix that?

 

[Capt.Jack Sparrow]

Ive followed the instructions for the nvidia driver clean up but when I try and install either the reference driver from nvidia or the MSI nvidia driver it says that no compatible hardware is found. How do I fix that?

Here try this driver:

NVIDIA DRIVERS 285.62 WHQL

 

[schepplerj]

Thanks for all the help Capt jack.

I did another clean install of windows and did nothing but follow the steps you listed and the new driver was installed successfully and so far all is running smoothly.

 

[Capt.Jack Sparrow]

Thanks for all the help Capt jack.

I did another clean install of windows and did nothing but follow the steps you listed and the new driver was installed successfully and so far all is running smoothly.

Your Welcome! Report us in case of any issues

 

[schepplerj]

Ah! I'm getting frustrated.

"Driver IRQL not less or equal" BSOD

Minidump folder has no files in it.

Im assuming this could be because when i get a blue screen it says dumping memory but even after it reaches 100, the computer doesn't restart, it just freezes on the BSOD

 

[schepplerj]

attaching dump files from most recent crash

 

[Capt.Jack Sparrow]

Hello,

Seems like the crashes is caused by athrx.sys i.e. your Atheros WLAN card. I would recommend to remove the existing drivers and reinstall it.

Bugcheck:

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000018, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff88004c49d16, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80003300100
 0000000000000018 

CURRENT_IRQL:  2

FAULTING_IP: 
athrx+18d16
fffff880`04c49d16 c7401800000000  mov     dword ptr [rax+18h],0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff80004542750 -- (.trap 0xfffff80004542750)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa800a24c030
rdx=fffffa800a4cadc0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004c49d16 rsp=fffff800045428e0 rbp=0000000000000000
 r8=0000000000000001  r9=fffff88001a0e9a0 r10=0000000000000010
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
athrx+0x18d16:
fffff880`04c49d16 c7401800000000  mov     dword ptr [rax+18h],0 ds:7110:00000000`00000018=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800030cd1e9 to fffff800030cdc40

STACK_TEXT:  
fffff800`04542608 fffff800`030cd1e9 : 00000000`0000000a 00000000`00000018 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff800`04542610 fffff800`030cbe60 : fffffa80`0732c920 fffff880`016cb8d0 fffff880`084b85c0 fffffa80`0a50d0f0 : nt!KiBugCheckDispatch+0x69
fffff800`04542750 fffff880`04c49d16 : fffffa80`09e401a0 fffffa80`0a4cac80 fffffa80`0a4cac80 00000000`00000001 : nt!KiPageFault+0x260
fffff800`045428e0 fffffa80`09e401a0 : fffffa80`0a4cac80 fffffa80`0a4cac80 00000000`00000001 00000000`00000000 : athrx+0x18d16
fffff800`045428e8 fffffa80`0a4cac80 : fffffa80`0a4cac80 00000000`00000001 00000000`00000000 fffffa80`0a4cadf8 : 0xfffffa80`09e401a0
fffff800`045428f0 fffffa80`0a4cac80 : 00000000`00000001 00000000`00000000 fffffa80`0a4cadf8 00000000`00000000 : 0xfffffa80`0a4cac80
fffff800`045428f8 00000000`00000001 : 00000000`00000000 fffffa80`0a4cadf8 00000000`00000000 00000000`00000000 : 0xfffffa80`0a4cac80
fffff800`04542900 00000000`00000000 : fffffa80`0a4cadf8 00000000`00000000 00000000`00000000 fffffa80`09e401a0 : 0x1


STACK_COMMAND:  kb

FOLLOWUP_IP: 
athrx+18d16
fffff880`04c49d16 c7401800000000  mov     dword ptr [rax+18h],0

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  athrx+18d16

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: athrx

IMAGE_NAME:  athrx.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c9fdcaa

FAILURE_BUCKET_ID:  X64_0xD1_athrx+18d16

BUCKET_ID:  X64_0xD1_athrx+18d16

Followup: MachineOwner
---------

 

[schepplerj]

I've updated my nvidia and atheros wlan drivers and it seems that that probably is fairly consistently coming from ntoskrnl.exe. Which makes sense since windows fails to boot/shutdown frequently.

I've run "Free window registry repair" since most of what I read said that would cause the issue, although Im not sure how good of a program it is, and still getting crashes

 

[schepplerj]

bump

 

[Capt.Jack Sparrow]

The crash is still pointing to nVidia Drivers. Follow this article http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html and Enable Driver Verifier

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f20c000 fffff880`0fe83000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Oct 15 11:37:55 2011 (4E99233B)
    CheckSum:         00C61687
    ImageSize:        00C77000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80074e5060, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, Functional Device Object of the stack
Arg4: fffffa8006a88e10, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa8006a88e10

DEVICE_OBJECT: fffffa8009a8b480

DRIVER_OBJECT: fffffa8009a29220

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e99233b

MODULE_NAME: nvlddmkm

FAULTING_MODULE: fffff8800f20c000 nvlddmkm

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800032eacd2 to fffff8000327cc40

STACK_TEXT:  
fffff800`00b9c388 fffff800`032eacd2 : 00000000`0000009f 00000000`00000003 fffffa80`074e5060 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`032885fc : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`00b9c430 fffff800`03288496 : fffffa80`0b437768 fffffa80`0b437768 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`0328837e : 00000001`84975e63 fffff800`00b9cb18 00000000`0000a33f fffff800`033f5a68 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`03288167 : 00000000`4bce42c2 00000000`0000a33f 00000000`4bce42d6 00000000`0000003f : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`0327496a : fffff800`033f2e80 fffff800`03400cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x9F_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

 

[schepplerj]

Is there any way this good be caused by a hardware issue?

I've run registry cleaners, antimalware, antiviral, antispyware, disk checks, sfc /scannow, uninstalled and reinstalled all my drivers including nvidia's multiple times.

I've done everything I can and it's just getting worse so I'm considering asking MSI for a replacement since it is still under warranty.

 

[Capt.Jack Sparrow]

It could be only way to tell is to reinstall Windows i.e. Vanilla install so we would know if it's software or Hardware.

 

[schepplerj]

unfortunately MSI doesn't include a recover disk, simply their "recover" function which reinstalls windows. This I've already done but I feel like if the corrupt information was installed originally then it will just get reinstalled when I run the recovery

 

[schepplerj]

Don't know if this helps any, but this is the error I get when I attempt to launch World of Warcraft and it freezes, thus causing a BSOD


Problem Event Name: AppHangB1
Application Name: Launcher.exe
Application Version: 4.2.1.2617
Application Timestamp: 4ebb345b
Hang Signature: a474
Hang Type: 0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: a474304912927d872f3fd7c339543c4c
Additional Hang Signature 2: 89f2
Additional Hang Signature 3: 89f2c29289572c0b6c681edb9428eb6d
Additional Hang Signature 4: a474
Additional Hang Signature 5: a474304912927d872f3fd7c339543c4c
Additional Hang Signature 6: 89f2
Additional Hang Signature 7: 89f2c29289572c0b6c681edb9428eb6d

 

[Capt.Jack Sparrow]

unfortunately MSI doesn't include a recover disk, simply their "recover" function which reinstalls windows. This I've already done but I feel like if the corrupt information was installed originally then it will just get reinstalled when I run the recovery

See if you can borrow a disk from a friend and reinstall it. But this is less likely the issue. If you have recovered already and still the same issue it's more likely some hardware component.