Solved d drive not working

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robert808

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I put a CD in the slot. It went in normally but nothing happened. Cannot find a way to eject it. Windows Explorer does not list the drive. I haven't used it for a while so not sure when the problem could have started. Yesterday i uninstalled Norton 360 and installed Norton Security. I did that online - no CD involved. I doubt this is related but maybe. What could be the problem and how can i get the CD to eject?

Not sure what happened but on waking computer from sleep I got a black screen. Did power off/on twice. Second time got message that i don't remember and clicked it. CD popped out on its own. That CD was one I found and maybe it was the cause. A little apprehensive but will now try a CD known to be good. Hopefully all is well again. Wish me luck.
 
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My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS One 2710
OS
windows 7 home premium 64 bit SP1
CPU
Intel Core i7 3770S @ 3.10GHz
Motherboard
Dell 02XMCT (CPU 1)
Memory
DDR3 16384 MBytes
Graphics Card(s)
Intel(R) HD Graphics 4000, NVIDIA GeForce GT 640M
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
XPS One 2710 on Intel HD Graphics 4000 27"
Screen Resolution
2560x1440@59Hz
Hard Drives
1863GB
Case
All-in-One
Keyboard
Changed to old multimedia wireless set I had on XP machine
Internet Speed
1 Gb
Antivirus
Norton 360
Browser
IE, Chrome & Firefox
Other Info
A little worried about CPU temp that gets up to 180 F when watching TV via Media Center. 140-150 F normally.
As far as I know all cd drives have a Eject Pin Hole located somewhere in the front of the unit. Use either a paper clip that you bend one end straight and poke it in the hole or a sewing needle may work.


Note: A sewing needle even on the non pointed side can poke a hole in you, It requires a bit of force to move the lock mechanism Use something hard to push it not a cloth.




c00366142.gif



This is one possible location, I have seen some on the door itself.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Compac
OS
Microsoft Windows 7 Ultimate 32-bit 7601
CPU
Intel(R) Pentium(R) Dual CPU E2160 @ 1.80GHz
Motherboard
MSI Boston
Memory
4.00 GB
Graphics Card(s)
(1) VNC Mirror Driver (2) Intel(R) G33/G31 Express Chipset
Sound Card
Disabled
Monitor(s) Displays
Headless
Screen Resolution
1280 x 960 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
ST3320820AS ATA Device
Keyboard
Headless
Mouse
Headless
Antivirus
Malwarebytes pro
Other Info
Also
Windows 8.1 Laptop and Desktop both Acer
This is an all-in-one Dell PC. It has a slot that sucks the cd all the way in if you push it part way. It doesn't have a drawer like you pictured. And I see no hole. I just did a system restore but now is bedtime and will see if things are back to normal tomorrow. Thanks for info.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS One 2710
OS
windows 7 home premium 64 bit SP1
CPU
Intel Core i7 3770S @ 3.10GHz
Motherboard
Dell 02XMCT (CPU 1)
Memory
DDR3 16384 MBytes
Graphics Card(s)
Intel(R) HD Graphics 4000, NVIDIA GeForce GT 640M
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
XPS One 2710 on Intel HD Graphics 4000 27"
Screen Resolution
2560x1440@59Hz
Hard Drives
1863GB
Case
All-in-One
Keyboard
Changed to old multimedia wireless set I had on XP machine
Internet Speed
1 Gb
Antivirus
Norton 360
Browser
IE, Chrome & Firefox
Other Info
A little worried about CPU temp that gets up to 180 F when watching TV via Media Center. 140-150 F normally.
Hi robert808,

It sounds like the CD/DVD is broken!

Have you got an external CD/DVD player that you could use to test?
Have you checked inside the desktop just to make sure everything is connected correctly and fully?
How did you get on with testing it with another CD?

Can you post a screenshot of the Disk Management please => Click Start => right-click Computer => click Manage => click Disk Management.

I hope this helps!
 
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My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Fujitsu LIFEBOOK
OS
Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
CPU
Intel(R) Pentium(R) CPU P6200 @ 2.13GHz
Motherboard
FUJITSU FJNBB06
Memory
4.00 GB
Graphics Card(s)
Intel(R) Graphics Media Accelerator HD
Sound Card
[1] Realtek High Definition Audio [2] Intel(R) Display Audio
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
TOSHIBA MK5076GSX
Antivirus
AVG FREE
You should be able to Eject the disk from Windows Explorer. Open Windows Explorer, go to My Computer, select the DVD drive and right-mouse click the device and select "Eject" from drop-down list.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 x64, Vista x64, 8.1 smartphone
CPU
Intel E8400 65W 64-bit
Motherboard
Gigabyte EP45-UD3LR
Memory
DDR2 2 x 2GB, 1GB x 2
Graphics Card(s)
XFX Radeon HD5750
Sound Card
AMD High Definition Audio; Realtek High Definition Audio
Monitor(s) Displays
iiyama prolite X2377HDS
Screen Resolution
1920 x 1080
Hard Drives
500GB 7200 rpm Seagate ST3500413AS 16MB, 500GB 5400 rpm Toshiba MQ02ABF050H 32MB, 200GB 7200 rpm Seagate ST3200820AS 8MB, 2TB 7200 rpm Western Digital WD20EZRX 64MB
PSU
Enermax Liberty Modular
Case
Antec P193 Midi Tower
Keyboard
Mionix ZIBAL 60
Mouse
Razer USB 2.0 Diamondback Mouse or Huion Graphics Tablet
Browser
Internet Explorer, Lunascape, Firefox, Opera, Avast Safezone
I would say that the drive is damaged.
Go into BIOS and see it he drive is listed under SATA. If not, you must replace the drive.

You can replace the CD/DVD drive with a HDD caddy and install a small (128G - ~US$30) SSD for windows and programs on it and use the HDD for data only. You will have the speed of a SSD and the space of a HDD at low cost.
CD/DVD drive can be 9.5mm or 12.7 mm (thickness)
VANTEC MRK-HC127A-BK SSD/HDD Aluminum Caddy for 12.7mm ODD Laptop Drive Bay - Newegg.com
PNY CS900 120GB 2.5" SATA III INTERNAL Solid State Drive (SSD) - SSD7CS900-120-RB - Newegg.com
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    custom build
    OS
    Windows 7 HP 64
    CPU
    i5 6600K - 800MHz to 4200MHz
    Motherboard
    GA-Z170-HD3P
    Memory
    4+4G GSkill DDR4 3000
    Graphics Card(s)
    IG - Intel 530
    Monitor(s) Displays
    Samsung 226BW
    Screen Resolution
    1680x1050
    Hard Drives
    (1) -1 SM951 – 128GB M.2 AHCI PCIe SSD drive for Windows 7 and Lubuntu
    (2) -1 WD SATA 3 - 1T for Data
    (3) -1 WD SATA 3 - 1T for backup
    PSU
    Thermaltake 450W TR2 gold
    Keyboard
    Old and good Chicony mechanical keyboard
    Mouse
    Logitech mX performance - 9 buttons (had to disable some)
    Internet Speed
    500Mb/s
    Browser
    Firefox 64
    Other Info
    TinyWall firewall
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Q550LF
    OS
    Windows 7 Pro
    CPU
    i7-4500U 800MHz to 3.0GHz
    Motherboard
    Asus Q550LF
    Memory
    (4+4)G DDR3 1600
    Graphics Card(s)
    IG intel 4400 + NVIDIA GeForce GT 745M
    Sound Card
    Realtek
    Monitor(s) Displays
    LG Display LP156WF4-SPH1
    Screen Resolution
    1920 x 1080
    Hard Drives
    BX500 120G SSD for Windows and programs +
    1T HDD for data
    Internet Speed
    500 Mb/s
    Browser
    Firefox
    Other Info
    TinyWall firewall
Now not sure if problem was caused by the CD or maybe by windows update. I did a system restore to just before the update. I tried another CD and everything is OK now. Here's a bit from the update history. Thanks to everyone for help.
 

Attachments

  • Update History.JPG
    Update History.JPG
    21.2 KB · Views: 1

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS One 2710
OS
windows 7 home premium 64 bit SP1
CPU
Intel Core i7 3770S @ 3.10GHz
Motherboard
Dell 02XMCT (CPU 1)
Memory
DDR3 16384 MBytes
Graphics Card(s)
Intel(R) HD Graphics 4000, NVIDIA GeForce GT 640M
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
XPS One 2710 on Intel HD Graphics 4000 27"
Screen Resolution
2560x1440@59Hz
Hard Drives
1863GB
Case
All-in-One
Keyboard
Changed to old multimedia wireless set I had on XP machine
Internet Speed
1 Gb
Antivirus
Norton 360
Browser
IE, Chrome & Firefox
Other Info
A little worried about CPU temp that gets up to 180 F when watching TV via Media Center. 140-150 F normally.
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