debugging help

[soundesciple]

Hi People,
first post here, can anyone help me with this mini dump file i don't know how to fix my windows symbols so thought it would be easier to ask for help.
been having a few BSOD lately.

I'm running win 7 ultimate x64 retail

 

[zigzag3143]

Hi People,
first post here, can anyone help me with this mini dump file i don't know how to fix my windows symbols so thought it would be easier to ask for help.
been having a few BSOD lately.

I'm running win 7 ultimate x64 retail

Two problems

1-the remnants of symantec.

2-your 6 years old raid driver accelerator (siwinacc.sys)


I would use symantecs tool to remove the bits

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support


and update or remove the 6 year old driver


Since the actual BC is hardware read here

Your .dmp file shows a stop error of 0x124 which is a general hardware error .. A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. You can read more on this error and what to try here... http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

Thanks


Ken

 

[soundesciple]

Thanks Zigzag, it just so happens the BSOD started around the time i installed Norton Internet security.
Ive done what you advised and will let you know how we get on

 

[soundesciple]

Thanks Zigzag, it just so happens the BSOD started around the time i installed Norton Internet security.
Ive done what you advised and will let you know how we get on

hi there. Just to update this thread, it looks like NORTON`s removal has done the trick, never had anymore BSOD.
Thanks again ZigZag.