Deleted user account reappears at login

[kat23]

Hi

A couple of months ago I had to take my HP TouchSmart in to get a new fan put in, when It came back it had a user account called 'test' on it. I assumed the repair guys set it up to test something but I've tried deleting it and it just shows back up at the next login. As far as I can see there's nothing on it so I don't know why it won't delete, does someone know how I can get rid of it?

Thanks

 

[Brink]

Hello Kat, and welcome to Seven Forums.

What method did you use to try and delete the user account with?

http://www.sevenforums.com/tutorials/181036-user-account-delete.html

Hope this may help,
Shawn

 

[kat23]

I tried deleting it in both the users accounts and in the elevated command prompt, as I can't use the local users and groups option. With both the test user reappears at startup...

 

[Brink]

Kat,

In User Accounts (control panel), what type (ex: Standard user or Administrator) does it have for the "Test" user account?


As a test, see if using OPTION TWO in the tutorial below with the command below in a elevated command prompt to disable the "Test" user account may allow you to be able to delete the user account, and delete it's C:\Users\Test folder afterwards.

Net user "Test" /active:no

http://www.sevenforums.com/tutorials/181426-user-account-enable-disable.html

 

[kat23]

The test user is an administrator.

I disabled the account before deleting but it still reappeared at start up.

Thanks for all your help

 

[Brink]

Are you part of a domain or workgroup?

Does the account remain disabled?

Just as a test, enable the built-in Administrator account to see if you may be able to delete "Test" while logged in the built-in "Administrator" account, and still have it deleted after a restart.

 

[kat23]

Hi Brink

No I'm not part of a domain or workgroup.

The account does not remain disabled, once the computer is restarted it shows up again at login.

I tried deleting the account through both the control panel and command prompt in the built in admin account but both times it reappeared after restart.

 

[Brink]

It wouldn't hurt to create a bootable USB/DVD with Microsoft Standalone System Sweeper, and scan your system at boot with it to help make sure that your system is clean.

 

[kat23]

Here were the results:

--------------------------------------------------------------------------------
Standalone System Sweeper Log, (c) 2006
Started On Thu Oct 27 2011 16:41:41
************************************************************
Product Version: 2.0.213.0
Engine Version: 1.1.2803.0
AS Signature Version: 1.0.0.0
AV Signature Version: 1.0.0.0
************************************************************
Signature updated on Thu Oct 27 2011 16:42:04
Product Version: 2.0.213.0
Engine Version: 1.1.7801.0
AS Signature Version: 1.115.648.0
AV Signature Version: 1.115.648.0
************************************************************
!WARNING
Expensive file
File Name:D:\SwSetup\MSDVD\MSDVD_3.0.1.3123_ALL_APP_W7_WW-01.exe->(WinZipSfx)->hp/tmp/src/Data1.cab->_B518263A33804C898AE900C1CFC0FA0C
File Size:6332352
Time:6754
Container:No
Metric:CPU
CRC4:2813297023
CRC8:2687760638
CRC16:2876155061
CRCHeader:955211867
CRCFooter:1931327431
!WARNING
Expensive file
File Name:D:\Windows\System32\Recovery\Winre.wim
File Size:168390841
Time:131836
Container:Yes
Metric:CPU
CRC4:600113741
CRC8:393119255
CRC16:1784157772
CRCHeader:3343223055
CRCFooter:2150084017
!WARNING
Expensive file
File Name:E:\preload\base.wim->\SwSetup\MSDVD\MSDVD_3.0.1.3123_ALL_APP_W7_WW-01.exe->(WinZipSfx)->hp/tmp/src/Data1.cab->_B518263A33804C898AE900C1CFC0FA0C
File Size:6332352
Time:6380
Container:No
Metric:CPU
CRC4:2813297023
CRC8:2687760638
CRC16:2876155061
CRCHeader:955211867
CRCFooter:1931327431
!WARNING
Expensive file
File Name:E:\preload\base.wim->\SYSTEM.SAV\FactoryUpdate\boot.wim
File Size:244049072
Time:129028
Container:Yes
Metric:CPU
CRC4:600113741
CRC8:393119255
CRC16:1784157772
CRCHeader:3668913219
CRCFooter:2962380179
!WARNING
Expensive file
File Name:E:\preload\base.wim->\Windows\System32\Recovery\Winre.wim
File Size:168390841
Time:129761
Container:Yes
Metric:CPU
CRC4:600113741
CRC8:393119255
CRC16:1784157772
CRCHeader:3343223055
CRCFooter:2150084017
!WARNING
Expensive file
File Name:E:\preload\base.wim
File Size:13052819186
Time:4303505
Container:Yes
Metric:CPU
CRC4:600113741
CRC8:393119255
CRC16:1784157772
CRCHeader:2582643255
CRCFooter:554148536
!WARNING
Expensive file
File Name:E:\preload\base.wim
File Size:13052819186
Time:4430178
Container:Yes
Metric:WALL
CRC4:600113741
CRC8:393119255
CRC16:1784157772
CRCHeader:2582643255
CRCFooter:554148536
!WARNING
Expensive file
File Name:E:\Recovery\WindowsRE\winre.wim
File Size:272825522
Time:179572
Container:Yes
Metric:CPU
CRC4:600113741
CRC8:393119255
CRC16:1784157772
CRCHeader:882279019
CRCFooter:3806071848
!WARNING
Expensive file
File Name:E:\system.sav\FactoryUpdate\boot.wim
File Size:244049072
Time:125721
Container:Yes
Metric:CPU
CRC4:600113741
CRC8:393119255
CRC16:1784157772
CRCHeader:3668913219
CRCFooter:2962380179
************************************************************
 
Standalone System Sweeper Log, (c) 2006
Stopped On Thu Oct 27 2011 22:15:10 (Exit Code = 0x0)
************************************************************

 

[Brink]

I don't see anything that is a threat in the log file.

You might go back to where you took it, and ask them what this test account is for and remove if possible.