Solved Dell preinstalled Win7 pro fails genuine authentication check. WTF.

A

arche

New member
Local time
12:34 AM
Messages
4
Hi!

Just when I was about to download XP-mode and virtual pc the micro$oft site recognised my system to be non-genuine. Now this is, by all accounts, a load of bull$h!t - the computer is less than 5 months old and came with the system preinstalled.
Still the question of further action remains. That's totally unacceptable that a completely valid and legal copy is recognised as non-genuine.
Furthermore - oh what an irony - my previous computer running pirated windows never had the issue.. I'd really hate to resort to piracy again just to use my completely legal copy of the software to its full extent.

MGADiag log is as follows, thanks for the help!
Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {3CC06B01-C123-4CCC-8FF0-B14C73279F0D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Laur\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3CC06B01-C123-4CCC-8FF0-B14C73279F0D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1880657365-3364276899-1720067974</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision M4600</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20111018000000.000000+000</Date></BIOS><HWID>411C3907018400FE</HWID><UserLCID>0425</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>FLE Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-1033-7601.0000-1242012
Installation ID: 011591168664330735141576623203406430038711450380275215
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 23.11.2012 2:50:39

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:28:2012 13:41
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OgAAAAIAAAABAAIABAACAAAAAwABAAEAln0O43wJFT9QwD7wuNgMRpjsQjR39i3iViqr0QaV8EYucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		CBX3   
  FACP			DELL  		CBX3   
  HPET			A M I 		 PCHHPET
  BOOT			DELL  		CBX3    
  MCFG			DELL  		SNDYBRDG
  TCPA					
  SSDT			DELLTP		TPM
  SSDT			DELLTP		TPM
  SSDT			DELLTP		TPM
  DMAR			INTEL 		SNB 
  SLIC			DELL  		CBX3   
  SSDT			DELLTP		TPM
 

My Computer My Computer

At a glance

Windows 7 pro OEM x64 (Dell preinstalled)i7 2860QM8GbQuadro 2000 2Gb
Computer Manufacturer/Model Number
Dell Precision M4600
OS
Windows 7 pro OEM x64 (Dell preinstalled)
CPU
i7 2860QM
Memory
8Gb
Graphics Card(s)
Quadro 2000 2Gb
Sound Card
onboard
Monitor(s) Displays
15,6" built-in
Screen Resolution
1920*1080
PSU
like a brick
Case
beautiful
Keyboard
backlit
Mouse
Logitech M705
Internet Speed
10/10 at home, 3,5Mbps HSDPA over the phone.
And going on funnier and funnier.
Downloadable genuine validation tool for virtual pc standalone download worked like a charm..
But there's still the question of XP-mode. I'd really prefer not to use tpb.se to update a legal copy of windows..:rolleyes:
 

My Computer My Computer

At a glance

Windows 7 pro OEM x64 (Dell preinstalled)i7 2860QM8GbQuadro 2000 2Gb
Computer Manufacturer/Model Number
Dell Precision M4600
OS
Windows 7 pro OEM x64 (Dell preinstalled)
CPU
i7 2860QM
Memory
8Gb
Graphics Card(s)
Quadro 2000 2Gb
Sound Card
onboard
Monitor(s) Displays
15,6" built-in
Screen Resolution
1920*1080
PSU
like a brick
Case
beautiful
Keyboard
backlit
Mouse
Logitech M705
Internet Speed
10/10 at home, 3,5Mbps HSDPA over the phone.

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
Please attempt validation at www.microsoft.com/genuine/validate - what happens?
If it fails,
Click to expand...

yup, it fails.

NoelDP said:
go to www.microsoft.com/genuine/diag - follow any correctie action, and attempt validation again.
post back with a new MGADiag report.
Click to expand...

All tests show up green. Thus no changes to system. Report as follows:


Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {3CC06B01-C123-4CCC-8FF0-B14C73279F0D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Laur\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3CC06B01-C123-4CCC-8FF0-B14C73279F0D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1880657365-3364276899-1720067974</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision M4600</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20111018000000.000000+000</Date></BIOS><HWID>411C3907018400FE</HWID><UserLCID>0425</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>FLE Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-1033-7601.0000-1242012
Installation ID: 011591168664330735141576623203406430038711450380275215
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 23.11.2012 18:37:52

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EFD
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:23:2012 15:22
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAIAAAABAAIABAACAAAABAABAAEAln0O43wJFT9QwD7wuNgMRpjsQjR39i3iViqr0QaV8EbECy5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		CBX3   
  FACP			DELL  		CBX3   
  HPET			A M I 		 PCHHPET
  BOOT			DELL  		CBX3    
  MCFG			DELL  		SNDYBRDG
  TCPA					
  SSDT			DELLTP		TPM
  SSDT			DELLTP		TPM
  SSDT			DELLTP		TPM
  DMAR			INTEL 		SNB 
  SLIC			DELL  		CBX3   
  SSDT			DELLTP		TPM
 

My Computer My Computer

At a glance

Windows 7 pro OEM x64 (Dell preinstalled)i7 2860QM8GbQuadro 2000 2Gb
Computer Manufacturer/Model Number
Dell Precision M4600
OS
Windows 7 pro OEM x64 (Dell preinstalled)
CPU
i7 2860QM
Memory
8Gb
Graphics Card(s)
Quadro 2000 2Gb
Sound Card
onboard
Monitor(s) Displays
15,6" built-in
Screen Resolution
1920*1080
PSU
like a brick
Case
beautiful
Keyboard
backlit
Mouse
Logitech M705
Internet Speed
10/10 at home, 3,5Mbps HSDPA over the phone.
The 0x80072EFD error indicates a connection problem -
This is probably due to either malware or the residues of an AV.
What AV is currently installed - what other AVs have EVER been installed (including the one pre-installed by the manufacturer)??

Are you using a third-party firewall?
What other security software is in place?
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
The 0x80072EFD error indicates a connection problem -
This is probably due to either malware or the residues of an AV.
What AV is currently installed - what other AVs have EVER been installed (including the one pre-installed by the manufacturer)??

Are you using a third-party firewall?
What other security software is in place?
Click to expand...

Eset Smart Security 5 (includes both AV and firewall) has been doing the job from the beginning - I specifically refused any pre-installed software except the OS itself
I checked the firewall and sure it was blocking access to validation.sls.microsoft.com.. Well, go figure.. :sarc:
Probably blocked access forever by mistake instead of allowing it.
Also, unblocking the address solved the issue. Thanks a ton, wouldn't have known to search it from there..
 

My Computer My Computer

At a glance

Windows 7 pro OEM x64 (Dell preinstalled)i7 2860QM8GbQuadro 2000 2Gb
Computer Manufacturer/Model Number
Dell Precision M4600
OS
Windows 7 pro OEM x64 (Dell preinstalled)
CPU
i7 2860QM
Memory
8Gb
Graphics Card(s)
Quadro 2000 2Gb
Sound Card
onboard
Monitor(s) Displays
15,6" built-in
Screen Resolution
1920*1080
PSU
like a brick
Case
beautiful
Keyboard
backlit
Mouse
Logitech M705
Internet Speed
10/10 at home, 3,5Mbps HSDPA over the phone.
They aren't all that easy :)

Glad we found it quickly - good luck!
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
You must log in or register to reply here.

Similar threads

win7 pro 64 bit genuine activation
Replies
3
Views
3K
torchwood
torchwood
Win7 Pro box recently started displaying not genuine
Replies
2
Views
4K
bobseven
B
Windows 7 Ultimate 32bit Genuine and Activation
Replies
1
Views
6K
torchwood
torchwood
Solved The Windows 7 Pro product key you typed is invalid for activation
Replies
8
Views
12K
Stingwasted
Stingwasted
My genuine activation issues
Replies
2
Views
1K
Paul Black
Paul Black
Back
Top