Dell XPS 8300 support say's to re-install windows

[scott1234]

I purchased a Dell XPS 8300 almost 1 year ago. The last couple months I have had boot issues when I turn the pc on. All hardware tests (since I purchased the pc have passed with no problems). The boot issues are where all the icon's for the short cuts do not load and or the icon to show I am connected to the internet does not load properly. If I try to do alt/control/delete I cannot access anything. Then in most cases if I do a hard re-boot,the computer boots properly.

Today was the killer. My wife turned on the pc and she got a blank screen. She then attempted a hard re-boot and for over 3 hr's it showed "loading game" on the middle of the screen. When I came home for lunch,my wife was on the phone with Dell. After they had her do a hard re-boot,the computer booted properly (after the usual "start windows normally" option came up. The "tech" connected on the pc and basically did all the things I could think of (i.e. hardware test to really check the hard drive etc.)

When the "tech" could not fiqure out any other issue,he said that we will need to re-set to factory settings and that they are sending us a usb key to do that. In his judgement,there is a problem with the install of Windows 7 and that is the only thing that they can figure out is the problem. Outside of the "booting issues" the pc has worked great and I have had no other problems.

I am not a "techy",but I am also computer literate learning how to do basic things from watching my friends and learning how to access things on Windows to do basic repair. Long and short,does that seem like my only alternative?..I did make the recovery discs,still have the driver discs. I have re-installed Windows before (when I upgraded my Laptop and other desk top to Windows 7) and it is painful to make sure I made copies of everything I want to back-up,which I usually do and re-install all my softwear.

 

[AddRAM]

It`ll be a snap, you have them to guide you

 

[whs]

There is no need to wait for the Dell flashdrive. You can get an official clean Windows 7 .iso (without the Dell bloatware) from this Dell site. Download that and burn it to CD. Then you can install with that.

Just make sure you save all your own data. The programs you will have to reinstall.

Btw: I suspect that one of your installed programs may be the culprit for your problem. So I suggest to be careful with what you install. I also have a 1 year old XPS 8300 and never encountered a problem (knock on wood).

 

[gregrocker]

Everything you need is here to get a perfect Clean Reinstall - Factory OEM Windows 7.

Dell Recovery partition won't work after reinstall so can be deleted during booted install along with System Reserved and C to create a new partition for install in Steps 6/7 of Clean Install Windows 7 . The only partition I'd keep is Dell Diagnostics partition which should remain bootable from F12 key - in fact if the Dell tech didn't I would run it now: Dell Diagnostics Utility - How to Run the.

Pay special attention to how drivers are handled in Win7 as this is not XP. If you'll stick with the steps in the tutorial you'll get and keep a perfect install.